The Epicentre Reviews

Name: The Epicentre
Address: The EpicentreCompston Road, Ambleside
Rating: 4.91

4.9 Rating 2,258 Reviews

99 %

of reviewers recommend The Epicentre

4.9

Based on 2,258 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01539528520

Email:

sheila@theepicentre.co.uk

Location:

The EpicentreCompston Road
Ambleside
LA22 9DR

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The Epicentre 5 star review on 5th February 2024

Justin Goode

The Epicentre 5 star review on 19th September 2023

Sharon Crilley

The Epicentre 5 star review on 27th April 2023

Claire Latchem

The Epicentre 5 star review on 6th March 2023

Katie Owen

The Epicentre 5 star review on 11th January 2023

STEVE DENTON

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, fast delivery and smooth return process. Will definitely use again. Thank you.”

Helpful Report

Posted 2 months ago

“A great prompt response to my order, no extra cost involved with p & p, also very good updates on courier tracking. I would certainly use this excellent retail service again. 👍”

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Posted 2 months ago

“I ordered a Ruffwear dog coat, in fact I ordered two, but after paying for the order I received a refund on one coat as they only had one left in stock. The other arrived and was ideal, but too large. The returns process was simple and incredibly quick. Although I didn’t get anything from Epicentre in the end, it was still an easy experience and I would have no problem buying from them in future.”

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Posted 2 months ago

“Good prices. Very fast delivery.”

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Posted 2 months ago

“This is the first time I've puchased this style of slipper but I'm very pleased. They fit snugly and look good, and they're great for going out into the garden.”

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Posted 2 months ago

“Great service and quality products.”

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Posted 2 months ago

“Jacket ordered at good price and delivered quickly. Well packed and clear instructions for return if required. Pefect transaction with good communication from order to shipment and delivery”

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Posted 2 months ago

“Very quick delivery, excellent product as described. Would recommend”

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Posted 2 months ago

“Excellent service. Bought a dog collar, the minimal Ruffwear Knot-a-collar, as a b-day present. Price was the best online, postage was cheap (& proportionate to the item weight/size, which is a rarity in today's online climate!), process was quick/painless & the collar arrived super speedily. All good, happy & very stylish(!) dog, happy owner, many, many thanks! 🙏🖤🐾”

Helpful Report

Posted 2 months ago

“Very good web service. I initally phoned to ask questions about two insultated women's jackets - ordered both and returned the one that didn't fit my activies as well as the other . I returned the jacket using the post office and the label from Epicentre website. There was an issue about the label not working properly but after a call the webteam emailed me one out. The parcel was received by Epicentre within 36 hours and my return processed immediately. Staff are knoweldegable about the products and this is important when people do not live near quality shops selling top brands .”

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Posted 2 months ago

“Very helpful and knowledgeable staff made the purchase easy.”

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Posted 2 months ago

“Can’t fault the team, great value easybwebsite and super fast delivery 🚚”

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Posted 2 months ago

“Fantastic service, item arrived quickly . Would not hesitate to buy from them again”

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Posted 2 months ago

“Great selection of gear and outstanding customer service”

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Posted 2 months ago

“Very happy with my gloves and a good price. Had problems with delivery by DPD but the problem was sorted by Dani who I recieved excellent customer service from. I've looked at this objectively but it's worth pointing out that DPD'S poor performance may effect your reputation with some people.”

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Posted 2 months ago

“Good fast delivery. Pleased with my purchase. The second pair of walking trousers I have bought from The Epicentre. Especially good as I got them in the sale.”

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Posted 2 months ago

“I'm always impressed with the quality and range of gear The Epicentre has. I'd been struggling to find the right boots and bag and the advice I got over the phone, ease of online ordering, simple returns policy and swift delivery helped resolve all of my needs.”

Helpful Report

Posted 2 months ago

“Excellent service & I received my order on next day delivery as requested as the Polartec Touch Screen Gloves were a gift so a big Thank You to the staff involved in getting my order expedited immediately for me & I will certainly make a point of recommending Epicentre to others & look forward to actually visiting your shop in Ambleside next time I'm over staying in the Lake District”

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Posted 2 months ago

“The Epicentre stocks a great range of clothing and accessories from top brands. There prices are fair and there sales are always great. Fantastic customer service and a trusted website. Perfect.”

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Posted 2 months ago

“Classy store. Delivery online fast, easy, great discounts and effortless returns. Shoe was lovely but too big.”

Helpful Report

Posted 2 months ago

The Epicentre is rated 4.9 based on 2,258 reviews