The Cruise Specialists Reviews

Name: The Cruise Specialists
Address: Sheilling House, Glenbervie Business Park,, Larbert
Rating: 4.75

4.8 Rating 820 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

Metrics

Info

4.8

Based on 820 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Neil was very helpful and showed that he has the knowledge required to be able to guide customers. Booking with him was very easy. Will use this company again.”

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Posted 2 years ago

“From the first time I telephoned some months ago. I asked the person who I was talking to and he told me his name Neil. I have possibly been a bit of a pain because I am not too good with computer's etc. Neil has always answered my queries' and has gone more than I could have dreamed. In his professional manner and business way BUT at the same time gave such a caring and understanding to my situation. He has gone well over a (mile). In todays climate, we have all suffered with Corvid situation but along with this many people have not got the Tec knowledge or many even the chance to use it. I feel very strong for those who may have lost out in many areas owing to their situation. I thank Neil and Cruise Specialist Keep training your staff like this and I am sure more people will be looking at Cruising with you. me anyway. Well Done Neil and sincere thanks.”

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Posted 2 years ago

“Our experience with the Cruise Specialists has been exceptional from start to finish. Our agent Stuart was extremely helpful and explained any questions that we had. Terry and Trish Hussey”

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Posted 2 years ago

“Excellent service from start to final payment. Awaiting further confirmation regarding our cruise later this year. Everyone I have dealt with has been very courteous and extremely helpful.”

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Posted 2 years ago

“Yet again, excellent service from the team at The cruise Specialists. I raised the email enquiry and I received a full and comprehensive response within a 2 hours of sending the email. The response provided cabin availability and options plus price etc. When I phoned back the cruise was booked swiftly and all details reconfirmed. It was a pleasure doing the booking so efficiently, with everything confirmed by email within the hour. Thank you to Stacey Kennedy for a job well done”

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Posted 2 years ago

“Neil Adamson and the rest of the team have been really supportive and helpful working with us throughout COVID. We had a river cruise booked for last July that got carried forward this year and has been cancelled again. We have now rebooked for next year with only a small additional cost. Great service from a very professional Team. We will always use Cruise Specialist in the future”

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Posted 2 years ago

“Excellent service from Stuart Dales”

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Posted 2 years ago

“We have been using the Cruise Specialists for many years now, to my complete satisfaction at all times. Our most recent contact is Stacey Kennedy, who really knows what she is doing & remembers her customers. I have no hesitation in recommending both company and Stacey. Yesterday she fixed up a holiday very quickly for us by recalling our very special needs.”

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Posted 2 years ago

“Ask for Neil Adamson a super person to deal with. Neil helped us when we had a sudden death in the family and also has helped arranging cruises for us with a handicapped person. He calls you if you can’t get him . He is really excellent.”

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Posted 2 years ago

“We have used The Cruise Specialists on at least seven occasion and found them to be extremely helpful and efficient. Our latest booking to Barbados next March has been dealt with by Stuart Dales. He is a great asset to the organisation, and has looked after our interests perfectly.”

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Posted 3 years ago

“Stuart Dales is an amazing employee of yours he has booked several of our cruises with yourselves always going above and beyond this latest booking managing to locate FCCs we had forgotten all about from a previous cruise saving us more than £1100 with staff like Dale we will continue to come back.”

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Posted 3 years ago

“all staff very helpful, no problem too big or small, dealt with in a cheerful manner. I have been using the cruise specialist for 15 years with no problems, they have been extremely helpful over the last 18 months dealing with numerous cancelled cruises and rebooking new ones. I would not hesitate recommending this company”

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Posted 3 years ago

“As always the cruise specialists are knowledgeable, helpful and most pleasant. I mention two particularly - Steven, who has helped and guided us for a number of years but who is not in the office at the moment, and Aileen. The customer service they offer is outstanding. The research they carry out prior to a booking is amazing. We would not book with anyone else. I highly recommend The Cruise Specialists”

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Posted 3 years ago

“Aileen was just fantastic in moving our cruise. Sipo efficient.”

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Posted 3 years ago

“Over the many years I have been using TCS they have always provided excellent service and looked after my best interests. We miss Diane Baird our long term adviser and friend but recently Neil Adamson has taken a difficult situation and turned it around. I am extremely grateful to Neil and everyone at TCS for always going the extra mile to look after us.”

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Posted 3 years ago

“Very easy polite helpful people on end of phone Aileen Murrow has been great.”

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Posted 3 years ago

“I’ve booked several cruises with TCS and dealt with mainly Stacey Kennedy. She has always been very helpful and friendly even when things got complicated with FCC with P&O she has sorted it out for us. I cannot recommend them highly enough and have enjoyed the booking experience with Stacey and Russell who was also very friendly and professional. Thank you TCS.”

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Posted 3 years ago

“After our cruise was cancelled by P&O on departure day (14 March), Karen from Cruise Specialists who had helped us with our original booking, remained steadfast in the turbulent waters of claiming a refund from P&O. It took 6 months to get our money back with Karen keeping us updated (mostly “no news”) every Monday which at least gave us some hope in the absence of any communication from P&O. We will never sail with P&O again but we will definitely be booking our next cruise with Cruise Specialists thanks to the superb customer service provided by Karen. Thank you for your kindness, patience and perseverance Karen.”

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Posted 3 years ago

“I have had the most brilliant service from Stacey Kennedy and also Russell for all my cruises and I won’t use anyone else now. TCS are alway friendly, professional and totally reliable I have trusted Stacey to help us with our wedding cruise in 2022. TCS have been available to talk to during this pandemic and I have never had any trouble contacting them. thank you Stacey for your efficiency and help with out cruises and now our wedding plans.”

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Posted 3 years ago

“Karen has given us excellent service from taking our booking to resolving the refund for our cruise that never sailed! Although it took P and O 145 days to give us our refund Karen was on the case each week sometimes holding on for hours at a time. She never gave upon us and arranged for a colleague to cover for her if she was on leave. Karen took customer service to a whole new level and we wish to put on record our sincere thanks for her commitment honesty and persistence on behalf of us. Many thanks”

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Posted 3 years ago

The Cruise Specialists is rated 4.8 based on 820 reviews