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The Cruise Specialists Reviews

4.8 Rating 820 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

4.8

Based on 820 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stacey Kennedy has recently helped make some bucket list dreams come true for me and my husband. She put together a fabulous package for us including stays in Canada, a two day trip on the Rocky Mountaineer and an Alaskan cruise. Despite my many queries and changes to hotels she always remains cheerful, patient and above all helpful. She is a credit to The Cruise Specialists and I hope she can help us with many more trips in the coming months and years. Thank you for everything Stacey”

Posted 1 year ago

“THE TOTAL LOYALITY GIVEN TO US, WHATEVER I ASKED FOR IT WAS EXPLAINED AND DEALT WITH WHEN POSSIBLE. NEIL ADAMSON WAS SO VERY UNDERSTANDING AND PATIENT WITH ME (TECHNICAL MINDED NO) HE BECAME A SAVIOUR BECAUSE I WAS SO CLOSE TO NEVER GOING CRUISING AGAIN. HE MADE LIFE SO MUCH EASIER COMPANIES MUST REALISE NOT ALL OF US ARE ALTOGTHER WITH THE MODERN WAY OF NOT SPEAKING TO ANYONE BUT PRESS BUTTONS. THIS HAS GOT TO CHANGE. WITHOUT THE LIKES OF NEIL P&O BETTER TAKE HEED.”

Posted 1 year ago

“We would like to thank William Spence, who patiently accompanied us through our recent booking process; despite a change of direction from our original cruise intention. We highly recommend him!”

Posted 1 year ago

“I deal with one person and she is name Stacy Kennedy. Stacy is very well informed very helpful she as been a God send to me. Thank you Stacy”

Posted 1 year ago

“Just had confirmation from Aileen re a change of balcony in a stateroom on P&O’s Iona which had the change not been effected we would have had a balcony which looked onto the ships promenade deck, giving passengers on the ship the opportunity to look in on us when sunbathing, so I cannot thank Aileen enough for her prompt action and her great customer care and service, 10/10. Ron Ingram”

Posted 1 year ago

“I wanted to make sure that all my questions were answered via email before making a decision, as in the past I opted for telephone and kept being given information I did not want. However, this experience has been the best where Aileen Munro answered all my questions and offered suggestions which has lead to my 60th birthday being the best I could ever wish for. That's when I called Aileen and told her that I would go ahead with the booking as she covered everything.”

Posted 1 year ago

“I have booked several cruises through Stacey and I find her very helpful in every way. She has been there if I have had a problem and always ready to assist.”

Posted 1 year ago

“I had difficulty downloading my boarding pass. Aileen was very helpful and sent them to me by email. Thank you so much Aileen Kind Regards Josie Blackmore”

Posted 1 year ago

“I was walked through all the various options and was given lots of helpful information about the cabin types and their locations on the various decks. After speaking with Stuart I felt happy that I’d definitely booked the right cruise and received my paperwork very promptly.”

Posted 1 year ago

“Encountered a problem with Celebrity Cruises and a serious shortcoming regarding their Customer Support. Thanks to the intervention of Neil Adamson after my several months of trying to resolve the situation, Neil worked tirelessly on my behalf and finally managed to resolve the situation satisfactorily. My wife and I express our sincere thanks to Neil who is an excellent ambassador for The Cruise Specialists.”

Posted 1 year ago

“First Class service, wonderful, helpful staff on all fronts”

Posted 1 year ago

“Customer service is excellent, nothing is to much trouble to be sorted. Have dealt with them for over ten years and mostly with Aileen . So friendly, courteous and helpful. Finds us the best prices and takes time and trouble to get us a great cabin, her patience is wonderful. Always gets back to us as quickly as she can get answers for us. Would never dream of booking elsewhere. Well done Aileen and the company, long may you continue looking after us holiday makers.”

Posted 2 years ago

“Stacey was great and very cheerful from start to finish, made booking simple.”

Posted 2 years ago

“We have been using the Cruise Specialists for over 10 years and they have never let us down. Aileen always manages to get us a superb deal and to be honest we wouldn’t think of using anyone else.”

Posted 2 years ago

“Fantastic service, efficient honest and up front!”

Posted 2 years ago

“Aileen provided a five star booking experience. Nothing is too much trouble from providing the best deal to researching the best available cabin.”

Posted 2 years ago

“Big thank you to Neil Adamson we set Neil a challenging task to join three cruises together plus a holidays in The Disney area plus the flights and car hire. I found his in depth knowledge to be excellent he also explained the pitfalls of some of our ideas and suggested other ways of achieving our goals. Ten out of ten Neil would not hesitate using you again.”

Posted 2 years ago

“Cruise Specialist as always extremely helpful and accommodating. Never use anyone else when looking to book a cruise. Neil Adamson very knowledgeable and helpful.”

Posted 2 years ago

“Neil Adamson always takes time to help me find a holiday. He’s, pleasant and professional and been great, even just for advice over the years. I highly recommend him.”

Posted 2 years ago

“We always get great service when booking with The Cruise Specialists. A special mention for Stuart Dales who really goes the extra mile for you when you have a query about your cruise booking. Thank you Stuart.”

Posted 2 years ago

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The Cruise Specialists is rated 4.8 based on 820 reviews