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The Cruise Specialists Reviews

4.8 Rating 820 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

4.8

Based on 820 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“whatever your needs or requirements booking your holiday with The Cruise Specialists are always there to help you this being the reason why we never go anywhere else to book holidays. just like to make a special thank you to Stuart Dales whatever help you need he's spot on with all the information / help you require he's brilliant never let us down this will be our 10/12th holiday booked through him.”

Posted 1 year ago

“Fantastic service booked many times and our consultant ( Neil) understands our requirements, messages are replied to very quickly and any queries/ problems sorted promptly too. Can’t recommend them highly enough.”

Posted 1 year ago

“The kind representatives that I have had the pleasure of booking my cruises with have been outstandingly helpful and courteous at all times and any information that was requested is forthcoming extremely quick.”

Posted 1 year ago

“Stuart was fantastic from start to finish, a really enjoyable experience. Great price with excellent onboard credit.”

Posted 1 year ago

“Excellent service, friendly but efficient as well.”

Posted 1 year ago

“Excellent service from William, nothing to much trouble, found us a great deal. Thanks”

Posted 1 year ago

“Been booking our Cruises for the last 18 years with Cruise Specialists staff Stuart & Jackie had no problems at all if any they have been brilliant recommend them always”

Posted 1 year ago

“Excellent service as usual from William. Within 30 mins we had cruise booked and everything we asked for dealt with. Price was excellent as usual.”

Posted 1 year ago

“This has to be a 5 star rating so far. Tried calling other cruise companies no reply or in a queue. Set up a meeting with Tui waste of time. Rang The Cruise Specialists. To my surprise the phone was answered almost immediately spoke to Stuart knew exactly what I wanted Stuart was very knowledgeable explained everything to me in clear terms. This cruise was to mark a special occasion for my whole family, I now feel confident things will go well. Definitely back to this company for future cruises. Peter”

Posted 1 year ago

“Kirsten Pritchard books all our cruise holidays. Nothing is ever too much trouble and she always gets us a good deal. She goes above and beyond to help with anything. I always recommend her and the cruise specialists and would never go anywhere else.”

Posted 1 year ago

“Stacey Kennedy, our cruise advisor, was super-informative and made the whole cruise booking process enjoyable. Stacey was really friendly and helpful, doing exactly as she promised and sending all my holiday documents through really quickly. Thank you so much for your help!”

Posted 1 year ago

“I was very traumatised by the lack of humanity shown by Port staff in Corfu. I was left alone in a field with the gate locked behind me for over an hour whilst waiting for a taxi to return me to the airport. The taxi fare was 30 Euros as they sent a 12 seater and then it cost me a further £130 for a flight home the following up afternoon. That meant I had been traveling and waiting to travel back for over 28 hours with no sleep. It was pitch black and very frightening to be abandoned in a foreign country. I was refused entry onto the cruise ship as I didn't have a piece of paper to state my vaccination status and at 2.30 in the morning (after being delayed for more than 4 and a half hours) there was no way of contacting NHS. I had paid £25 the day previously to have an antigen test which was negative. We always knew that we were cutting it fine to get to the cruise on time and were promised a welcome drink and buffet on arrival. I wasn't even offered a glass of water and was hyperventilating and shouted at when they knew I was negative and when there could have been a chance to confirm my NHS status once on board. There would be a public outcry if this happened to a foreign traveller in the UK. However on my return Stacey Kennedy immediately understood my distress and acted swiftly and professionally in ensuring I have a replacement cruise to look forward to in May 2023. Not only will I be going on a new cruise but I will be refunded the difference in price. I can't thank Stacey enough for restoring my faith in human nature and wish her all the best in her future career as she is an asset to the company.”

Posted 1 year ago

“Stacey Kennedy has recently helped make some bucket list dreams come true for me and my husband. She put together a fabulous package for us including stays in Canada, a two day trip on the Rocky Mountaineer and an Alaskan cruise. Despite my many queries and changes to hotels she always remains cheerful, patient and above all helpful. She is a credit to The Cruise Specialists and I hope she can help us with many more trips in the coming months and years. Thank you for everything Stacey”

Posted 1 year ago

“THE TOTAL LOYALITY GIVEN TO US, WHATEVER I ASKED FOR IT WAS EXPLAINED AND DEALT WITH WHEN POSSIBLE. NEIL ADAMSON WAS SO VERY UNDERSTANDING AND PATIENT WITH ME (TECHNICAL MINDED NO) HE BECAME A SAVIOUR BECAUSE I WAS SO CLOSE TO NEVER GOING CRUISING AGAIN. HE MADE LIFE SO MUCH EASIER COMPANIES MUST REALISE NOT ALL OF US ARE ALTOGTHER WITH THE MODERN WAY OF NOT SPEAKING TO ANYONE BUT PRESS BUTTONS. THIS HAS GOT TO CHANGE. WITHOUT THE LIKES OF NEIL P&O BETTER TAKE HEED.”

Posted 1 year ago

“We would like to thank William Spence, who patiently accompanied us through our recent booking process; despite a change of direction from our original cruise intention. We highly recommend him!”

Posted 1 year ago

“I deal with one person and she is name Stacy Kennedy. Stacy is very well informed very helpful she as been a God send to me. Thank you Stacy”

Posted 1 year ago

“Just had confirmation from Aileen re a change of balcony in a stateroom on P&O’s Iona which had the change not been effected we would have had a balcony which looked onto the ships promenade deck, giving passengers on the ship the opportunity to look in on us when sunbathing, so I cannot thank Aileen enough for her prompt action and her great customer care and service, 10/10. Ron Ingram”

Posted 1 year ago

“I wanted to make sure that all my questions were answered via email before making a decision, as in the past I opted for telephone and kept being given information I did not want. However, this experience has been the best where Aileen Munro answered all my questions and offered suggestions which has lead to my 60th birthday being the best I could ever wish for. That's when I called Aileen and told her that I would go ahead with the booking as she covered everything.”

Posted 1 year ago

“I have booked several cruises through Stacey and I find her very helpful in every way. She has been there if I have had a problem and always ready to assist.”

Posted 1 year ago

“I had difficulty downloading my boarding pass. Aileen was very helpful and sent them to me by email. Thank you so much Aileen Kind Regards Josie Blackmore”

Posted 1 year ago

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The Cruise Specialists is rated 4.8 based on 820 reviews