The Cruise Specialists Reviews

Name: The Cruise Specialists
Address: Sheilling House, Glenbervie Business Park,, Larbert
Rating: 4.75

4.8 Rating 820 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

Metrics

Info

4.8

Based on 820 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from Kirsten again re Cruise bookings !”

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Posted 1 year ago

Dear Rob, Thank you for leaving this positive feedback. We are pleased to hear that Kirsten is providing you with a fabulous service and hope she can continue to do this in the years to come. Kindest Regards, Admin Team

Posted 1 year ago

“Our Consultant was Ailenn Munro/Robertson. She provided us with a really good deal for the whole cruise and holiday experience. She was always available via email to answer any questions or deal with any issues. She always responded very quickly and always resolved our question. Even when we see on the actual holiday. She was always very trustworthy, Polite, courteous, friendly, helpful and knowledgeable . The quality of everything she booked was first rate. I would definitely use the company and Aileen again. A great experience from start to finish. We didn’t have to worry about anything.”

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Posted 1 year ago

Dear Clare, Thank you for leaving such lovely positive comments about Aileen, these will be fed back. We are very pleased to hear that Aileen has provided you with such an excellent service which continues far beyond the booking process. We hope we can continue to provide you with the same level of service for many years to come. Kindest Regards Admin Team

Posted 1 year ago

“Removes all the hassle of impenetrable cruise line websites, super helpful in finding the right cabins at the right price. Efficient, knowledgeable and friendly. 10/10”

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Posted 1 year ago

“Would give a special mention to Stuart dales as we have been using him as our point of contact for a number of years now and can’t fault the effort he puts in to help you”

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Posted 1 year ago

“whatever your needs or requirements booking your holiday with The Cruise Specialists are always there to help you this being the reason why we never go anywhere else to book holidays. just like to make a special thank you to Stuart Dales whatever help you need he's spot on with all the information / help you require he's brilliant never let us down this will be our 10/12th holiday booked through him.”

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Posted 1 year ago

“Fantastic service booked many times and our consultant ( Neil) understands our requirements, messages are replied to very quickly and any queries/ problems sorted promptly too. Can’t recommend them highly enough.”

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Posted 1 year ago

“Prompt response and a genuine effort made to get me the best possible price. I have used the cruise Specialists many times and their service is always good. Before Covid I dealt with the same lady for ten years and booked over thirty cruises.”

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Posted 1 year ago

“The kind representatives that I have had the pleasure of booking my cruises with have been outstandingly helpful and courteous at all times and any information that was requested is forthcoming extremely quick.”

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Posted 1 year ago

“Stuart and team were great and this continues as we attempt to get a refund on a trip from Scrnic Thanks team”

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Posted 1 year ago

“Stuart was fantastic from start to finish, a really enjoyable experience. Great price with excellent onboard credit.”

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Posted 1 year ago

“Cruise mgr Marc was great Maitre ‘D and chef from Bulgaria where The worst . This is Lyon capitol of gastronomy More reviews to come from ny wife save your money do Viking instead . We had better meals on the chobe river just hopping the trip to Egypt and Israel be better”

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Posted 1 year ago

“Excellent service, friendly but efficient as well.”

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Posted 1 year ago

“Excellent service from William, nothing to much trouble, found us a great deal. Thanks”

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Posted 1 year ago

“Been booking our Cruises for the last 18 years with Cruise Specialists staff Stuart & Jackie had no problems at all if any they have been brilliant recommend them always”

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Posted 1 year ago

“Excellent service as usual from William. Within 30 mins we had cruise booked and everything we asked for dealt with. Price was excellent as usual.”

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Posted 1 year ago

“After receiving a very aggressive and threatening email on the 1.8.22 (Despite multiple balance reminders, we have yet to receive the balance of your forthcoming cruise. As the cancellation charges are due to rise soon, and in order to avoid you becoming liable for these higher costs, should we not have received your balance by close of business on Monday 8th August we will have no alternative but to cancel your cruise at loss of deposit.) We will not be booking with the Cruise Specialist again. We have booked at least 30 cruises with the Cruise Specialist but this email was uncalled for as we have never been late paying for a cruise and only received 1 email from the cruise specialist and this was more than 12 weeks before we were due to go on our cruise that we had already paid in full the remainder was for flights and drinks package that we had booked after our original booking. We do not know who sent the email as it only said after sales.”

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Posted 1 year ago

Dear Helen, We were very alarmed to read your review, and certainly would not want anyone to feel threatened as that would never be our intention. After some investigation, I can see that a member of our After Sales Team did immediately email to apologise, and we would like to reiterate this apology to you now. I do see that the email was sent to you due to the balance not being received by the due date of the 25th of July 2022. Once we pass the due date to us and approach a week before cancellation charges are due to rise, we do have a duty to make our customers aware of our procedures, and we do need to give plenty of notice to allow our customers time should they wish to amend. We always value feedback, whether it be positive or negative to allow us to grow, and we do hope this goes some way to explaining the reasoning behind the email. We will take your feedback on board and revisit the wording of our emails.

Posted 1 year ago

“This has to be a 5 star rating so far. Tried calling other cruise companies no reply or in a queue. Set up a meeting with Tui waste of time. Rang The Cruise Specialists. To my surprise the phone was answered almost immediately spoke to Stuart knew exactly what I wanted Stuart was very knowledgeable explained everything to me in clear terms. This cruise was to mark a special occasion for my whole family, I now feel confident things will go well. Definitely back to this company for future cruises. Peter”

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Posted 1 year ago

“Kirsten Pritchard books all our cruise holidays. Nothing is ever too much trouble and she always gets us a good deal. She goes above and beyond to help with anything. I always recommend her and the cruise specialists and would never go anywhere else.”

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Posted 1 year ago

“Stacey Kennedy, our cruise advisor, was super-informative and made the whole cruise booking process enjoyable. Stacey was really friendly and helpful, doing exactly as she promised and sending all my holiday documents through really quickly. Thank you so much for your help!”

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Posted 1 year ago

“I was very traumatised by the lack of humanity shown by Port staff in Corfu. I was left alone in a field with the gate locked behind me for over an hour whilst waiting for a taxi to return me to the airport. The taxi fare was 30 Euros as they sent a 12 seater and then it cost me a further £130 for a flight home the following up afternoon. That meant I had been traveling and waiting to travel back for over 28 hours with no sleep. It was pitch black and very frightening to be abandoned in a foreign country. I was refused entry onto the cruise ship as I didn't have a piece of paper to state my vaccination status and at 2.30 in the morning (after being delayed for more than 4 and a half hours) there was no way of contacting NHS. I had paid £25 the day previously to have an antigen test which was negative. We always knew that we were cutting it fine to get to the cruise on time and were promised a welcome drink and buffet on arrival. I wasn't even offered a glass of water and was hyperventilating and shouted at when they knew I was negative and when there could have been a chance to confirm my NHS status once on board. There would be a public outcry if this happened to a foreign traveller in the UK. However on my return Stacey Kennedy immediately understood my distress and acted swiftly and professionally in ensuring I have a replacement cruise to look forward to in May 2023. Not only will I be going on a new cruise but I will be refunded the difference in price. I can't thank Stacey enough for restoring my faith in human nature and wish her all the best in her future career as she is an asset to the company.”

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Posted 1 year ago

The Cruise Specialists is rated 4.8 based on 820 reviews