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The Cruise Specialists Reviews

4.8 Rating 820 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

4.8

Based on 820 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were searching for a new cruise and we were talking by email with JACQUELINE HANDSLEY. She was was very helpful and thoughtfull. She responded mine questions by email promptly , no waiting times. Jackie , thanks for this. Johannes from The Netherlands”

Posted 11 months ago

“Extremely helpful,friendly and supportive. There was nothing too much trouble for Zoe”

Posted 11 months ago

“Never worry about putting your trust in The Cruise Specialists as they will never let you down. That has been my experience every time I have used them and that is many. Special thanks to Neil Adamson who has ensured all our cruises are taylor made to our wishes and where there has been a hic cup he has been there to steer us through. I am confident that the best deal is always sourced out by Neil.”

Posted 11 months ago

“A great price. An effortless booking experience with Kirsten. She sorted everything out for us. We have also spoken to Jackie, Stuart and Leanne and they all go to great lengths to give us all of the answers to any questions that we might have. They generally beat all other cruise company’s prices. I would not hesitate to recommend them to other cruisers and would always consider them in front of all of the other companies offering cruises.”

Posted 1 year ago

“After a lengthy absence due to covid and other situations we have returned to The Cruise Specialists to book a holiday. The excellent service resumed seamlessly. We can recommend this company to anyone seeking cheerful and professional assistance. 'Phone calls and e-mail queries were answered promptly and clearly. Many thanks Lianne, you're a star.”

Posted 1 year ago

“Whenever I find a cruise I want to go on they can always match, ( or beat if you have a loyalty voucher,) the price. If f they only match the price it will be with a better cabin. We would recommend the cruise specialists to anyone and particularly Leanne Baille, who goes above and beyond to make the booking, and after sales service, as hassle free as possible.”

Posted 1 year ago

“Absolutely fantastic service from Kirsten Pritchard. We have just booked our cruise through Kirsten and we were so impressed with her customer service, expertise, hard work and kindness. Kirsten replied to all of our queries very quickly and nothing was too much trouble. We felt she genuinely wanted to find the best cruise she could for us and she was so lovely to chat with and offered excellent advice! We feel very happy and secure knowing we have Kirsten to reach out to as our cruise date approaches. Thank you Cruise Specialists and especially to Kirsten ☺️”

Posted 1 year ago

“Excellent service from Stuart, talked us through everything, first time on a cruise, just explained all about what we needed for the cruise.”

Posted 1 year ago

“Very efficient service from the lovely lady Stacy Kennedy. Very helpful indeed, answered all my questions, I left a message at a busy time and she got back to me as soon as she could. Hope my forthcoming cruise goes as well as the booking process.”

Posted 1 year ago

“…… because they got back to me promptly, answered my query and explained options.”

Posted 1 year ago

“The Cruise Specialists gives all its customers excellent service from start to finish. I cannot empathise enough how much we appreciate your customer care. We have dealt with Aileen Robertson for 13 years now and her help , friendliness and dedication to her customers goes above and beyond customer satisfaction and job description. Have recently booked 2 more cruises through Aileen and she has recently managed to secure another ticket for an excursion for a party member. Have enjoyed so much our wee blether together when we contact her. Always so friendly and a good listener. Any query or enquiry Aileen sorts out so satisfactorily and makes us feel nothing is to much trouble, not that we have many query’s, all bookings made through her are faultless. Please pass on our feedback to her. A real credit to your team. Pricing is excellent from the Cruise Specialist, very good and most times lower than than advertised with other companies. Only needed a refund once thankfully and that was dealt with quickly and most professionally. Excellent service all round will be our pleasure to give you our custom for as long as we are able to cruise.”

Posted 1 year ago

“I have had to cancel my cruise because of illness. The young lady Stacey Kennedy was so helpful. I highly recomend Stacy she is most helpful and makes it so less stressful. Thank you Stacy”

Posted 1 year ago

“The service has been excellent helpful friendly. The price is also very competitive.”

Posted 1 year ago

Dear Brian, Thank you for taking the time to leave this lovely feedback. We hope we can assist you in booking more holidays in the future. Kindest Regards, Admin Team

Posted 1 year ago

“The Cruise Specialists have been making us happy for many years! The service and advice received is always first class. I thoroughly recommend them to anyone who is considering booking a cruise. Kirsten has just assisted us with our next cruise to Boston, New England and Canada on board Celebrity Summit. She has been exceptional in putting together the various elements, flights, transfers, pre cruise stay in Boston and in securing a stateroom in our preferred Aqua Class, when at one time it seemed that there was no availability. Waste no time and book your cruise with The Cruise Specialists…”

Posted 1 year ago

Dear Christopher, Thank you very much for your kinds words. We are very pleased to hear that you have such an exciting trip planned, and that Kirsten helped take the stress out of it for you. We look forward to hearing how it all goes and your lovely comments will be fed back. Kindest Regards, Admin Team

Posted 1 year ago

“Very informative helpful well mannered extremely pleasant Will definitely use Stuart again very empathetic with us x”

Posted 1 year ago

Dear Marie, Thank you for your kind words, we are pleased to hear that you have had a positive experience booking with us and we/Stuart look forward to booking more magical holidays for you. Your comments will be fed back. Kindest Regards, Admin Team

Posted 1 year ago

“We have booked our all our cruises and land holidays with the Cruise Specialist for a number of years. I have to say we have NEVER been disappointed. They really do deliver. They are quick to respond and the knowledge, efficiency, politeness and willingness to get the best possible price is second to none. A special mention to our consultant Aileen Robertson is paramount. She is always ready with a friendly chat and over the years I like to think we have become friends. She too was the only one to sort out our completed cancelled covid cruises efficiently and organised all our refunds. Nothing is too much trouble for her and I would give her 6 stars if that was possible. Thank you”

Posted 1 year ago

Dear Sally, Thank you for taking the time to leave such wonderful comments about both the company and specifically Aileen, your comments will be fed back. We are very pleased to hear that you have had such wonderful experiences, especially during what was a very stressful and challenging time for us all. We hope that we can continue to provide you with a wonderful service in the years to come. Kindest Regards, Admin Team

Posted 1 year ago

“Great service from Kirsten again re Cruise bookings !”

Posted 1 year ago

Dear Rob, Thank you for leaving this positive feedback. We are pleased to hear that Kirsten is providing you with a fabulous service and hope she can continue to do this in the years to come. Kindest Regards, Admin Team

Posted 1 year ago

“Our Consultant was Ailenn Munro/Robertson. She provided us with a really good deal for the whole cruise and holiday experience. She was always available via email to answer any questions or deal with any issues. She always responded very quickly and always resolved our question. Even when we see on the actual holiday. She was always very trustworthy, Polite, courteous, friendly, helpful and knowledgeable . The quality of everything she booked was first rate. I would definitely use the company and Aileen again. A great experience from start to finish. We didn’t have to worry about anything.”

Posted 1 year ago

Dear Clare, Thank you for leaving such lovely positive comments about Aileen, these will be fed back. We are very pleased to hear that Aileen has provided you with such an excellent service which continues far beyond the booking process. We hope we can continue to provide you with the same level of service for many years to come. Kindest Regards Admin Team

Posted 1 year ago

“Removes all the hassle of impenetrable cruise line websites, super helpful in finding the right cabins at the right price. Efficient, knowledgeable and friendly. 10/10”

Posted 1 year ago

“Would give a special mention to Stuart dales as we have been using him as our point of contact for a number of years now and can’t fault the effort he puts in to help you”

Posted 1 year ago

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The Cruise Specialists is rated 4.8 based on 820 reviews