The Bed Post Reviews

3.67 Rating 3 Reviews
67% of reviewers recommend The Bed Post
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"We bought a Kool Response mattress on 29th December last year. (£1200)Within a day or so we realised that something was wrong with it, it was like sleeping on a hammock. Husband then started sleeping on a airbed and did for at least 10 weeks! We went back to the Dartford shop (day 6 after purchase) and after several weeks managed to get them to send someone out to look at it, they put a string across the bed and the conclusion was there was nothing wrong with it. We tried to explain that you have to lay on it for a couple of hours then you sink. Went back to shop several times, had a visit from the rep from manufacturers they said nothing wrong. The only suggestion I had from the bedpost was that we could spend more money and swop the mattress. We wanted our money back or a straight swap without spending anymore money. The mattress is now on its side in my bedroom (I guess I will take it to the dump I can't sell it!), We bought a lovely mattress from Dreams £600. Won't be going back to this company. They are not even registered with the furniture ombudsman so we can't challenge them further."
Helpful Report
Posted 5 months ago
We are very sorry that you were not suited to the mattress you purchased from The Bed Post. As you know we did send an independent inspector to check the mattress to determine if there was a fault. The outcome of this visit was that no fault could be found. Following this visit we decided to send a representative from the manufacturer to double check and, the outcome was again that no fault could be found. At The Bed Post we do strive for total customer satisfaction and, although two inspections could find no fault with the mattress, we still wanted you to be happy with your purchase and so offered you a re-selection. We are sorry that you decided not to explore this option but can assure you that we always have our customers best interests as our primary focus.
Posted 5 months ago
"Wonderful service would not shop any where else. Can rely on very knowledgable service. Irene Walton"
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Posted 2 years ago
"Got a really great shopping experience and sell representative are knowledgable and explain everything detaily. Good quality mattress and good price you can find over there! Awesome!"
Helpful Report
Posted 2 years ago
The Bed Post is rated 3.67 based on 3 reviews