The Battery Guys Reviews

Name: The Battery Guys
Address: Unit 1 Gillibrands Road, East Gillibrands Estate,, Skelmersdale
Rating: 4.54

4.5 Rating 1,947 Reviews

88 %

of reviewers recommend The Battery Guys

Company Reviews

Metrics

Info

4.5

Based on 1,947 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0845 302 3044

Email:

enquiries@imperiumbatteries.co.uk

Location:

Unit 1 Gillibrands Road, East Gillibrands Estate,
Skelmersdale
WN8 9TA

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The Battery Guys 5 star review on 15th February 2023

Anonymous

The Battery Guys 5 star review on 4th December 2022

Antony Aburrow

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took ages to arrive, and needed van for work, once it arrived and got it fitted , Battery was flat/ not working! Terrible.”

Helpful Report

Posted 1 year ago

“Still waiting for satisfactory reply to my query on damaged product delivery”

Helpful Report

Posted 1 year ago

“I have had an issue with my motorbike battery for some time and it got to the point where I needed a replacement. The battery is difficult to remove so I took what measurements I could and came to the website. The Battery Guys provided a way to check my make and model along with my registration to check the battery is correct. It directed me to a battery for my Royal Enfield and I bought it. It turns out, the battery is the wrong depth (the one measurement I couldn't get easily) and as such, I now need to return the battery to them, likely at a significant cost to myself. I've tried to contact them via email and webchat but so far there has been no answer after 5 days (one of which was a bank holiday). I'm left with a battery I cannot use, out of pocket, with the likelihood of having to pay for the return too. I would take some responsibility for this error, however there seems to be no point having a registration and make/model check if this is completely inaccurate. Especially considering how difficult it can be to measure a battery that is still in use. No idea if I will finally get an email or chat back advising of the address to send the product back to, but personally I would not recommend using this company again as you will struggle to get assistance and the website is misleading. Very disappointing.”

Helpful Report

Posted 1 year ago

“You have sent me the wrong Battery, and it is not charged, was it old stock? Please send the correct Battery- for Grand Voyager 2.8 CRD 2008- should be 74ah 680A The one you sent only had a reading of 9.2 v please send new charged one and we will return by exchange”

Helpful Report

Posted 1 year ago

“Really poor customer service. Bought 3 batteries, the two leisure batteries arrived ok but the small generator starter battery was just shipped in its box and leaked. Sent an email had two chat conversations but nothing happened so I had to phone them. Not enough had leaked to be or concern was the reply - not the fact corrosive liquid escaped in transit and the batteries life could be shortened. I will use Tayna again in future - much better packing and service and hope there are no issues with the other purchases as it is pretty obvious once they have your money they don't care.”

Helpful Report

Posted 1 year ago

“Made purchase through a cashback website - which The Battery Guys refused to recognise. Would not trust again.”

Helpful Report

Posted 1 year ago

“The box was sodden with battery acid (see Photos) I need my car as a Carer and called you for advice. The girl told me to 'wash it with cold water' and offered no more help. I see on your reviews that this isn't the first time this has happened. I called my mechanic; he said to install it and hope for the best. (He would have found me a battery but he's not available Sat/Sun) It appears to be holding its charge, but for how long, I don't know. I will be contacting Yodel next.”

Helpful Report

Posted 1 year ago

“I never received my battery”

Helpful Report

Posted 1 year ago

“Bought on 13th June (in working hours) and paid extra for next day delivery. Tracking said expected on 14th, but no battery arrived! Wasted a day waiting. Some time over the evening of the 14th the tracking was updated and had to wait until 15th for the battery to be delivered. Another day wasted. I bought the battery expecting a good service, but it was poor and have had NO refund for the next day service I paid for! I would recommend using another battery supplier if you want a good, reliable service.”

Helpful Report

Posted 1 year ago

“The battery was delivered on Saturday 16th June. It was rejected as the Battery was leaking. The driver from Yodel tried to force my other half to take it ( She suffers from Bipolar ) Luckily I turned up and he took the battery away. He was very determined to leave it”

Helpful Report

Posted 1 year ago

Hi, We are so sorry to hear this, we have contacted our delivery service to ensure this would not happen again.

Posted 1 year ago

“I placed the order and i got a confirmation a few days later the battery had been delivered. It hadnt. MY CCTV SHOWS THIS!!. YODEL cannot find where it was delivered to and told me to come back to The Battery Guys. Not answering emails and not accepting calls.”

Helpful Report

Posted 1 year ago

“Ordered a battery on Sunday, paid for next business day delivery. By Wednesday I had phoned twice and emailed twice. Emails do not get any response. Over the week I have spoken to them on the phone 6 times and I still have not received a battery. Every single day I have had to enquire to try to track down my ‘next day delivery’ Yesterday they ‘shipped another one’ for next day delivery, but I have had no tracking code and big surprise, no battery has arrived. They have very kindly refunded my delivery charge, but this would be expected, since they have not met their contractual obligations. I’ve used them before and had reasonable service, but clearly something has changed. I’ve requested a refund, but of course that email has not been responded to. Unfortunately, I have been without a car all week and they have lost a customer. This has been a very poor experience.”

Helpful Report

Posted 1 year ago

“Hello - I have ordered several car batteries from the Battery guys over a few years and most have been good value - however my latest order for a more powerful battery for a 2007 BMW Z4 resulted in completely incorrect battery being delivered that was unsuitable and would not fit the battery container without major rework - this was not mentioned when the battery was ordered - I await a reply to resolve this major issue " Come on Guys get things sorted I need the right battery not one for a truck"”

Helpful Report

Posted 2 years ago

Hi Paul, I believe this has been resolved for you, please can you revise the review to reflect on how the issue was resolved. Thanks.

Posted 2 years ago

“Battery didn't arrive - had to contact The Battery Guys to be told that their suppliers didn't have the item in stock but hadn't informed them - had to go elsewhere, Their competetors delivered following day.”

Helpful Report

Posted 2 years ago

“Waiting 3 days for 16 Feb delivery NO TRACKING DETAILS PROVIDED FOR #16050”

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Posted 2 years ago

“Price is great for a battery but like everyone who needs a new one you want it next day.I would use another company as mine took a week and when I phoned them they couldn’t care as they had my money.Please if in need of battery go elsewhere.”

Helpful Report

Posted 2 years ago

Hi Colin, I am sorry that the order was delayed in getting to you. The reason for this was the adverse weather conditions that hit the UK. As well as the delivery network, we were also affected as our servers are located in the North East and they lost power for a couple of days. this stopped us from seeing any orders and being able to contact our customers to inform them.

Posted 2 years ago

“Terrible customer service, they send me 2 batteries by their logistics mistake. Then I had to pay the return from my pocket and end up the battery lost on couriers... So I lost the money and the battery plus send the battery twice posting it at my cost. A total disaster and really expensive, I suggest to avoid this company at all cost or be prepare to have a nightmare with calls and emails...”

Helpful Report

Posted 2 years ago

Hi Gerard, Our system is fully automated and it shows that 2 orders were placed on separate days, the first on the 7th April at 15:30 and then again on 8th of April at 14:28. If the orders had been placed on the same day it would have flagged up to us and we would have been in contact prior to sending the batteries out. I am truly sorry that the currier you used lost the parcel you was returning to us.

Posted 2 years ago

“Stay clear of this company there battery’s are rubbish! After the 1st week the battery went flat! This happened several times took it to Parker’s they did a battery check, battery life 22% only had it over 2 months please don’t buy from the company!”

Helpful Report

Posted 2 years ago

Hi, I am sorry you had issues with the battery you purchased, sometimes this can happen despite our efforts to ensure we only supply products that are of the highest quality. I hope that all has been resolved for you.

Posted 2 years ago

“Your returns policy for an incorrect battery (recommended by your website) is poor. Others accept responsibility, you don't. Communication, it took several attempt to talk to someone.”

Helpful Report

Posted 2 years ago

Hi Lawrence, I am sorry you did not have the best experience in dealing with us. Our registration lookup is not always 100% accurate (Neither is anyone else). For this reason we put a notification banner on the webpage that asks our customers to check the sizes and Terminal layout before they purchase the battery. The information we get is from the manufacturer of the vehicle and is correct to the best of our knowledge but does vary depending on what country the vehicle was manufactured in.

Posted 2 years ago

“I ordered the correct battery, according to their site. When it arrived, the poles were in the wrong position. The only way to exchange the battery was for me to stump up the cost of return. Not cheap when you dont have an account with a delivery firm.”

Helpful Report

Posted 2 years ago

The Battery Guys is rated 4.5 based on 1,947 reviews