The Battery Guys Reviews

Name: The Battery Guys
Address: Unit 1 Gillibrands Road, East Gillibrands Estate,, Skelmersdale
Rating: 4.54

4.5 Rating 1,947 Reviews

88 %

of reviewers recommend The Battery Guys

Company Reviews

Metrics

Info

4.5

Based on 1,947 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0845 302 3044

Email:

enquiries@imperiumbatteries.co.uk

Location:

Unit 1 Gillibrands Road, East Gillibrands Estate,
Skelmersdale
WN8 9TA

Write Your review

Tell us how The Battery Guys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Battery Guys 5 star review on 15th February 2023

Anonymous

The Battery Guys 5 star review on 4th December 2022

Antony Aburrow

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not next day delivery. I was counting on next day delivery so that I could travel for work. Battery finally turned up two days later in the evening.”

Helpful Report

Posted 2 years ago

Hi, we apologise for any inconvience with your delivery, we do everything in our power to make sure your package is delivered on time and safely, and we will contact our courier to prevent this from happening again. Thanks

Posted 1 year ago

“Good price, but don't expect next day delivery or even Saturday delivery. Impossible to get hold of, phone goes straight to voicemail every time and they don't answer emails. Still waiting for refund on Saturday delivery charge.”

Helpful Report

Posted 2 years ago

“The web site said next day delivery, it wasn't. so don't order if emergency. The box the battery came in was very wet and there was what I assume to be water, in the polythene surrounding the battery, which I had to dry off. Having had no such trouble before, am very disappointed on this occasion.”

Helpful Report

Posted 2 years ago

Hi Mr Morris, There is a selection at checkout for the next day delivery which was not selected or paid for. We do our best to ensure there are markings on the box to instructing people to keep upright, I can only apologise kn behalf of the currier service. Thanks

Posted 2 years ago

“Ordered a battery on Sunday for my daughter's ka (stop /start). Hadn't had battery by Wednesday so emailed them about delivery. Was told battery had been damaged, so would I except a alternative battery to be delivered next day? I agreed and received a non branded battery and promise of partial refund. The battery had a very badly printed code on and no discription of its type and rating,also no invoice and no partial refund. On the plus side the battery fitted and seems to be working fine so far.”

Helpful Report

Posted 2 years ago

Hi Malcolm, Really sorry for the experience you have had with the Battery Guys. The reason for the different Brand of battery is that we needed to outsource one for you as the curriers damaged the last one we had available. I am sorry if I did not make this clear when we spoke on the phone. Our system can take 4 - 7 working days for the refund to be processed which has been done for you. I am a little unsure of what you mean by no type or ratings on the label as the White ID label has the part number, voltage, Ah and CCA of the battery. All our invoices are sent out automatically via e-mail so it may be in a spam folder, i will e-mail a copy over to you today. Thanks.

Posted 2 years ago

“Very disappointed, wouldn't use again, paid for guaranteed next day delivery, came day after, informed company, no offer of refund on extra cost of delivery, just a standard company shrug off.”

Helpful Report

Posted 2 years ago

Hi Suggsy, I am very sorry you were not offered a refund for the next day delivery charge. I have processed the refund now and it will be in your bank in the next 3 working days. We try our best to ensure our customer's orders are fulfilled promptly but in this instance, the cause of the delay was the curriers and as of yet I have had no information as to why the delay happened.

Posted 2 years ago

“battery arraived all socing wet looks like water have been leaking out and i get in touch with them they said its fine but when I asked for replacment they ignor me! it dose work but question is for how long and how much water is gone from it and there is no reafill spot!”

Helpful Report

Posted 3 years ago

“Did not receive next day as stated.”

Helpful Report

Posted 3 years ago

“Can't not believe that when the new battery got to me it was leaking because the seal on the top of it was not sealed properly not impressed 🤬🤬”

Helpful Report

Posted 3 years ago

“Ordered before 14:00 on the 26th found Sunday the 29th outside garage door! Carrier needs to be brought to task.”

Helpful Report

Posted 3 years ago

“Service as expected for a modern company selling over the net, until it goes wrong, then they'll just ignore you in the hope you go away.”

Helpful Report

Posted 3 years ago

“Have not received battery so can’t review ☹️ No reply to my emails either took my money though crooks don’t buy from this website”

Helpful Report

Posted 3 years ago

“Ordered Tuesday morning, received Thursday evening. Not a very good next day service when a vehicle is off the road.”

Helpful Report

Posted 3 years ago

“Ordered on a Weds before 3pm was told guaranteed next day delivery if ordered before 3pm. Battery arrived Monday so car was off the road for an extra 4 days - Should have gone to Halfords.”

Helpful Report

Posted 3 years ago

“ordered 10am promised next day delivery, came a day late which put my plans out of sinq, i was very annoyed, and so was my next appointments,will i buy again from this outfit if they can't keep there promises as advertised, we will see”

Helpful Report

Posted 3 years ago

“Now received the battery and are very pleased with product”

Helpful Report

Posted 3 years ago

“I ordered a battery for my car to swap over quickly as the old one had suddenly died... the new battery turned up but was completely dead.... I phoned the office and was told to just charge it up.... nice one...”

Helpful Report

Posted 3 years ago

“Ordered before 3pm on 14th May with "guaranteed next day delivery". Battery arrived on 19th May (I expected a slight delay due to current CV19 impact - but 5 days?). The box was wet at the bottom corners with battery acid - although the battery wasn't leaking so I assume it had just been tipped over & spilt a bit of acid. Battery arrived with the terminals in the opposite positions to shown on the pictures & diagrams on TBG's website. Luckily, I had enough slack in the cables to still fit the battery. Not that impressed overall though.”

Helpful Report

Posted 3 years ago

“Too soon to say, still not arrived, Should have been next day. Now got to wait it Monday. Ordered Thursday Morning. May not be The Battery Guys fault. Probably down to Parcel Force.”

Helpful Report

Posted 3 years ago

“Sadly despite going through your site and selecting the battery you recommend as appropriate for a Lexus IS 300h hybrid it has now arrived and is too large for my vehicle! I am going to have to return this which is highly inconvenient. No faulting the delivery time however, it's just sad it's the wrong battery!”

Helpful Report

Posted 3 years ago

“You took the money bid did not deliver the battery as promised. You may have dispatched this item but they have not held to the contract, and no excuses as the battery only travelled 10 miles in 3 days.”

Helpful Report

Posted 4 years ago

The Battery Guys is rated 4.5 based on 1,947 reviews