“I think AJ has great content and the articles are always very informative. However, the printed magazines seem to be delayed in their arrival. For example, today is 05/06/2018 and I still haven't received the issue from 24/05/2018 :(”
Hi Maurice, thank you for your feedback. We appreciate your comment and take this fully into consideration in attempting to bring our readers the highest quality of in-depth news analysis and insight into issues that are affecting the architectural industry. Should you have any suggestions on how we can improve, please contact our customer services team at customerservicesteam@emap.com. Kind regards, The AJ Team.
“I have yet to receive any printed copies of my subscription and although customer service has responded to my email they have taken their time. I also dont have any confirmation that the journals have been sent and lost in transit. I hope this is sorted out soon.”
“Whilst the content is generally good, my problem has been with the delivery of my paper copy of the AJ. My first issue arrived a week late and the second issue, due three days ago, has yet to arrive. When I raised this issue, I was told that late or even non-delivery were not grounds for a discounted price. If this poor service continues I will not renew my subscription.”
Hi Zoran, thank you for your feedback. We appreciate your comments and will take this into consideration while attempting to bring our readers the highest quality of in-depth news analysis and insight into issues that are affecting the architectural industry. Should you have any suggestions on how we can improve, please contact our customer services team at customerservicesteam@emap.com. Kind regards, The AJ Team.
“The subscription did not go through after payment. Had to make several phone calls to both subscriptions and online subscriptions to clarify email addresses. After confirming that the email address associated with the account had been amended (it couldn't be changed online despite several attempts), we are still receiving correspondence from the AJ (such as the request to fill out this survey) to the previous email address. I would recommend finding a workable way of updating your records.”
Hi there, thank you for your feedback. A member of our customer services team will be in contact shortly in order to discuss this matter further. Kind regards, The AJ Team.
Hi Seb. Thank you for your feedback. A member of our dedicated customer services team will be in contact shortly in order to further discuss your review. Kind regards, The AJ Team.
“Such a shame that so called reputable companies cannot articulate properly their media output as in the recent posting of the redevelopment of the Broadgate building by calling it PoMo, the wording is Post Modern not a shortening or a hip abbreviation to be seen as trendy.”
“I'm going mad trying to access my login - several weeks of email with your call centre an having paid for a year subscription and each time i have to go through a kafka-esque nightmare to see subscription content. sort it out.”
Hi Will, thanks for getting in contact! I've passed your comments on to our dedicated customer services team who will be in contact shorty. Should you have any further issues you can also contact them directly at customerservices@architectsjournal.co.uk. Kind regards, the AJ Team.
“I have a subscription but it doesn’t seem to allow me to read the AJ on an IPad? The IPad has a web browser; just like a computer. This seems a disingenuous way of differentiating access to the Journal. I did not subscribe to IPad only, so why am I being locked out of access to the IPad version?”
Hi Paul, thank you for your feedback. I can confirm that there is no distinction between online and iPad access. This is not offered as a separate product by AJ and as such you should have full access to the online content from any form of web browser. A member of our customer services team will be in contact shortly in order to assist you in resolving the issue. Kind regards, The AJ Team.
Hi Ben! Thank you for your feedback, A member of our dedicated customer services team will be in contact shortly in order to assist you in this matter. Kind regards, The AJ Team.
“Customer service people mean well. But the processes are prehistoric. If I did need this trade paper I would never pay. I have had consistent bad experiences going back 4 years.”
Hi there. Thank you for your feedback. We're sorry to hear of your dissatisfaction with our brand and would appreciate learning more about your negative experiences with us. Please contact us directly at customerservices@architectsjournal.co.uk and one of our devoted customer services team members would be happy to discuss the matter further and consider what we could do to prevent further dissatisfaction occurring in the future. Kind regards, The AJ Team.
“I signed up for the digital membership and I have been unable to get any subscriber access. I've contacted customer service (by email) and followed instructions to change my password and yet it seems that my account is constantly being deemed a trial account with no access to content. Very frustrating.”
Hi Charles,
Thank you for your feedback and apologies for any inconvenience.
I have contacted you directly in order to resolve the issue with your account.
Kind regards,
Kyle
AJ Customer Services
