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The Appliance Depot Reviews

4.6 Rating 1,309 Reviews
91 %
of reviewers recommend The Appliance Depot
Company Reviews Metrics Info
4.6
Based on 1,309 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read The Appliance Depot Reviews
Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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"Russell"
Verified Reviewer
“Amazing service and price. Spent weeks being messed about by another retailer then discovered appliance depot and what a difference. Ordered Mon am by 2pm dispatched and even had a call from them to confirm delivery. Definitely will use again”
Helpful Report
Posted 1 month ago
"Russell"
Unverified Reviewer
“Amazing service and price. Spent weeks being messed about by another retailer then discovered appliance depot and what a difference. Ordered Mon am by 2pm dispatched and even had a call from them to confirm delivery. Definitely will use again”
Helpful Report
Posted 1 month ago
"Russell"
Unverified Reviewer
“Amazing service and price. Spent weeks being messed about by another retailer then discovered appliance depot and what a difference. Ordered Mon am by 2pm dispatched and even had a call from them to confirm delivery. Definitely will use again”
Helpful Report
Posted 1 month ago
Anonymous
Verified Reviewer
“Arrived promptly and we had a question to ask about our freezer. There customer relation officer was brilliant and was very patient trying to resolve our problem as I’m useless on the internet. She sorted it out easily not like a lot of companies where you only talk to a robot and never get any sense at all.”
Helpful Report
Posted 1 month ago
"Joy H
Unverified Reviewer
“Mickie driver & all the team fantastic”
Helpful Report
Posted 1 month ago
Shellini
Verified Reviewer
“I bought a Bosch Series 6 Washing Machine in Graphite Grey. Excellent Customer Service Quick Brilliant Delivery And Washing Machine is in good looking condition”
Helpful Report
Posted 1 month ago
Man O
Verified Reviewer
“Excellent price for my appliance which arrived well packaged on a pallet. Brilliant pre delivery communication from Laura in customer service. I’ll certainly check out Appliance Depot first for any future purchases of this kind.”
Helpful Report
Posted 1 month ago
David
Unverified Reviewer
“Tony was brilliant although the showroom was not open to the public due to a building issue he still showed us around & on completing a purchase of a cooker hood he carried the large item to our car . Great service Thankyou”
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“Great Service very efficient and helpful”
Helpful Report
Posted 1 month ago
"Keith"
Unverified Reviewer
“Anna, gave me full understanding of my requirements. She managed to offer me discount and matched a cheaper price. Very pleased. Thanks you Keith”
Helpful Report
Posted 1 month ago
Katherine R
Unverified Reviewer
“A very efficient and helpful service and great value.”
Helpful Report
Posted 1 month ago
""
Verified Reviewer
“Excellent prices and quick delivery. I always check them before buying any appliances and they are always the best value.”
Helpful Report
Posted 1 month ago
Eddie T
Verified Reviewer
“Order process was simple and Anna was very helpful over the phone with the delivery process. Delivery was on time and our order was very well packed. Very well pleased and would recommend to others.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“They're kindly replacing my tap as it was damaged sadly. Spoke to John the manager who was really helpful. So very happy they have been very understanding as I'm disabled.”
Helpful Report
Posted 1 month ago
Gabe
Unverified Reviewer
“Couldn’t be happier with Appliance Depot. Best prices, great communication, all round excellent service.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Reviewer
“The service received was first rate. The contact made at each stage was polite & informative. A suitable delivery date was agreed & I was contacted the day before and given an idea of the time of delivery. I was contacted by the driver with a 30 minute heads up for his arrival. The product was checked in front of me on the doorstep to confirm it’s condition. An first class service, would definitely use the company again.”
Helpful Report
Posted 1 month ago
"Phil"
Unverified Reviewer
“Excellent customer service. Makes the customer feel that you are important to them. Their in-house delivery service is just as good arriving on time. The delivery driver was polite and friendly and delivered my appliance to exactly where I wanted it. The appliance was at a surprisingly low price and I am impressed with its quietness and impression of quality. For example the door closes with a reassuring click with only gentle pressure required, not the usual slam that most makes require. The only criticism I can make, and it is minor, is that the instruction book is enclosed in a re-sealable bag in the drum and this was not sealed properly so that the booklet was damp causing the staples to go rusty causing dark brown rust patches on the paper. As I said “minor”. Keep up the good work. I cannot recommend you more strongly.”
Helpful Report
Posted 1 month ago
"Phil"
Unverified Reviewer
“Excellent customer service. Makes the customer feel that you are important to them. Their in-house delivery service is just as good arriving on time. The delivery driver was polite and friendly and delivered my appliance to exactly where I wanted it. The appliance was at a surprisingly low price and I am impressed with its quietness and impression of quality. For example the door closes with a reassuring click with only gentle pressure required, not the usual slam that most makes require. The only criticism I can make, and it is minor, is that the instruction book is enclosed in a re-sealable bag in the drum and this was not sealed properly so that the booklet was damp causing the staples to go rusty causing dark brown rust patches on the paper. As I said “minor”. Keep up the good work. I cannot recommend you more strongly.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Reviewer
“1st class service, 30 minutes after placing order had a call to arrange delivery, had call day before to confirm I was 4th on the delivery. Driver called me to tell me when he would be arriving, he was within 10 minutes of what he said. Driver was lovely and opened box to ensure all products were correct. Would definitely use this company again, everyone I spoke to was lovely.”
Helpful Report
Posted 2 months ago
"Steve A
Verified Reviewer
“What a great company, simply put they deliver exactly what you would expect. Which is sadly a very rare commodity. Brilliant service, delivered so efficiently. As a first time graded appliance buyer I was concerned as to what I was going to get, what I got was brilliant service and the product exactly as described. So impressed thanks to everyone. Steve & Jo”
Helpful Report
Posted 2 months ago
The Appliance Depot is rated 4.6 based on 1,309 reviews
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