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The Appliance Depot Reviews

4.6 Rating 1,309 Reviews

91 %

of reviewers recommend The Appliance Depot

Company Reviews

4.6

Based on 1,309 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 21st April 2023

The Appliance Depot 5 star review on 5th November 2022

The Appliance Depot 5 star review on 29th October 2022

The Appliance Depot 5 star review on 22nd October 2022

The Appliance Depot 5 star review on 6th October 2022

The Appliance Depot 5 star review on 4th October 2022

The Appliance Depot 5 star review on 17th September 2022

17

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used item, bits broken and some actually missing. I wasn’t made aware of this being in a used condition. The unit has scratches which show this has been installed previously. I have reported back with pictures and had no contact. I have chased up again and still no contact from this company. Very poor service.”

Posted 3 years ago

“Quick delivery very Happy with purchase Good price would order from them again :)”

Posted 3 years ago

“Easy to order, excellent communication. Oven was exactly as described. Have already told others to go here first”

Posted 3 years ago

“I ordered a smeg fridge freezer and it arrived on Monday morning with a happy delivery man , all wrapped up perfect ,i ordered the FAB50 style and only looked at the pictures online ,i”m so pleased with it ,the tiny marks you can’t see at all , saved ££ ,it’s fits perfect in my kitchen and I’m so happy I love it . 😀Diolch”

Posted 3 years ago

“Excellent service from first enquiry, to ordering, to delivery. Tony who delivered my cooker hood was very polite and helpful and called in advance giving me 30 mins notice of arrival. The Neff Cooker hood was in perfect condition, just no original box or instructions, otherwise brand new and undamaged. Thank you Appliance Depot, we will definitely purchase from you again.”

Posted 4 years ago

“I bought a Smeg Fridge Freezer and found the customer service excellent. For a start they have images of the actual product on their website rather than generic images so you can have a careful look. They were able to hold off delivery until the kitchen was ready and then it arrived exactly when they said they would. When the product was unwrapped it was clear that additional damage had occurred. This was all sorted out on the phone by Steph who organised for a replacement trim and compensation there and then. A couple of months later I discovered one of the freezer sections wasn't working. The warranty claim was simple and efficient. An engineer came to inspect it at an agreed time and then I had a follow up phone call from Smeg. That afternoon I had a text with instructions for the return and replacement via their delivery partner. This turned out to be brand new (unopened and unmarked) which I wasn't expecting. I will definitely use Appliance Depot again as I know this is a company you can trust.”

Posted 4 years ago

“Have used appliance depot a number of times, you're still buying top A grade quality goods at saving that can't beaten anywhere else. Plus swift delivery within a couple of days couldn't be happier. Wouldn't hesitate in using them again.”

Posted 4 years ago

“Still being updated, but friendly and helpful assistance”

Posted 4 years ago

“I purchased a fridge freezer then panicked as I had mismeasured. I spoke to Maddie who was really helpful and put my order on hold until I coudl confirm if I wanted to go ahead, which I did. It was delivered at the time that they said and the delivery driver, Andy was amazing. So cheerful and friendly event though it was only 6:30am! The FF was as described. Very happy with whole experience and now thinkign of buying a cooker from them. :)”

Posted 4 years ago

“Amazing company to use very friendly and reliable and very well priced appliances I Will definitely be using this company again! Lisa”

Posted 4 years ago

“I had not heard of The Appliance Depot but a web search found they had the specific fridge-freezer that I was looking for with 'damaged box' for an excellent price. Having seen other good reviews I placed my order. From that moment they were very helpful and friendly - getting in touch the next day to arrange a suitable delivery time. They had to change the delivery day because of a van MOT but went out of their way to ensure it didn't inconvenience me. The delivery driver was fantastic - taking time with me to make sure I was happy with the item (I still don't know what was actually damaged about the box!) and helping me understand how to move it easily and safely. He had a super tip on how to reuse the cardboard box to make an easy to remove protective cover while I still have builders around. I hope the fridge-freezer is as good as the service.”

Posted 5 years ago

“Absolutely perfect a great price and wonderful service many thanks”

Posted 5 years ago

“A very approachable and friendly company to do business with prior to sale . However , when I discovered that the undercounter fridge I bought was too high to fit under my worktop I was told that Appliance Depot would not arrange collection . I would have to arrange my own transport , and it would have to be sent on a pallet . I would not have objected to paying the £ 30.00 for collection - or indeed their so called £ 30.00 "restocking fee" , but this attitude is downright obstructive . If you are considering buying from Appliance Depot , you should be prepared to expect very little help from them after you have given them your money . And if you don'y like it - just get yourself a pallet !”

Posted 5 years ago

“Outstanding selection of graded and ex-display items. Very good response to written communication, and quickly reverted back with reasons for grading on the hob I was purchasing. Swift delivery and good communication around delivery dates as well. Thank you Appliance Depot! Order ref 1/14115-1”

Posted 8 years ago

“We ordered a Brittania cooker excellent value nothing compared i am in Leeds no problem the cooker was delivered by a very pleasant driver. I have since ordered the matching cooker hood with the same excellent price and its being delivered to me today. One great advantage is they keep in touch regarding delivery so i don't have to take a day off work. Excellent company i would recommend to anyone 5 stars”

Posted 9 years ago

“Akash was the best assistant we could have wished for. Probably wouldn’t have made the purchase if it wasn’t for him. Now we have an amazing limited edition Smeg fridge freezer!! Paola & Fred”

Posted 3 weeks ago

“Bought appliance didn’t work so months have passed with manufacturer sending maintenance engineers out replacing parts until today when the repair was deemed not possible so now I wait to find out what that means , no dishwasher since late November 2023”

Posted 1 month ago

“Amazing service and price. Spent weeks being messed about by another retailer then discovered appliance depot and what a difference. Ordered Mon am by 2pm dispatched and even had a call from them to confirm delivery. Definitely will use again”

Posted 1 month ago

“Great communication on delivery of item and also swift to respond to a query once I received the appliance . Would defo use again”

Posted 4 months ago

“Had great customer service with punctual delivery and quality.”

Posted 4 months ago

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The Appliance Depot is rated 4.6 based on 1,309 reviews