Wefitaerials.com Reviews

Name: Wefitaerials.com
Rating: 4.94

4.9 Rating 498 Reviews

98 %

of reviewers recommend Wefitaerials.com

Company Reviews

Metrics

Info

4.9

Based on 498 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wefitaerials.com:

For local TV aerial repairs and installations, contact The Aerial Guys at wefitaerials.com today on 0800 0565177 Alternatively, check out the website. We will get in touch with a no obligation estimate and to arrange a convenient time for one of our engineers to visit.

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Phone:

0800 0565 177

Email:

admin@wefitaerials.com

Wefitaerials.com 5 star review on 12th August 2022

Jane

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The aerial guys came out to try and repair an aerial for us however it was not repairable and therefore we were given a quote of ‘£140 all in’ for a new one fitting. We accepted and the guy did the work and the aerial worked. He then smashed three of my outdoor festoon lights I believe from when removing the wire from the old aerial. Fair enough, mistakes happen however I was at work and my partner was working from home at the time so I asked to arrange payment at a later date so we could agree on the price they would cover for the cost of the lights. The company refused and said they would only cover £30 for the lights anyway maximum and demanded that my partner paid for the cost of the work there and then. The guy then decided after he’d said ‘£140 all in’ he actually was going to charge us £168 because VAT was on top. My partner tried to disagree due to the earlier conversation and our interpretation of ‘all in’ being in fact the full cost for the work to be done, however he was met with resistance and he doesn’t like confrontation so paid the total of £168. I contacted the office and spoke to an extremely rude lady who did not take anything I said into account. She had looked on Amazon allegedly and some of the lights that we had were £15 so they were being generous offering £30. I can assure you that they were more than £30 but I cannot provide proof of purchase as I did not keep the receipt. But this in fact doesn’t include the inconvenience of having to go and buy more alongside fitting the lights when they were working perfectly before. She also said that all of their prices quoted to not include VAT and insisted my partner was told this by the guy fitting the aerial. He was in fact not and I repeated that when someone says ‘all in’ that does in fact mean the total price. She insisted that I sent my details via bank transfer or WhatsApp to which I declined as this to me is not very safe to a company which is already proving untrustworthy. She then asked in a sarcastic way whether I wanted the money sending in an envelope instead. I did just point out this could have been avoided should we have been invoiced and payment sorted out at a later date. My partner called and did receive the £30 back for the lights but I cannot and will not recommend this company to anyone else. Particularly the lady I spoke to on the phone was unprofessional and on the whole I feel we received poor customer service.”

Helpful Report

Posted 1 year ago

“My mother is disabled and needed someone to fix her box on the wall because it was lose and it kept losing signal. A young gentleman came out and we well we thought it was fixed. What this young man did was nothing short of ripping off a vulnerable woman.... He didnt do what was needed, he put a 3 way connector on and ignored the lose box....hence why the problem was still there. I rang up to complain and the lady who was on the other end was rude , patronising and just vile. I knew we wasnt going to be given the wasted 60 pound or the aerial actually fixed so we have go another company to do the job He actually said when fixing it that it was nothing short of disgusting what work he did for 60 pound I will put this same review everywhere I can as this is disgusting”

Helpful Report

Posted 4 years ago

“This company messed up my appointment three times in a row, made no apology and no attempt to fit me in despite their mistakes. Then their installer damaged the pointing on my house causing water ingress and damage to my ceiling. Needless to say, the company wouldn't take responsibility and again, I had to chase them. Not impressed.”

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Posted 4 years ago

“I called these guys and was spoken to by the most cocksure, abrupt guy I've ever had the displeasure of calling. I had work to send their way but i'll be going elsewhere”

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Posted 5 years ago

Thank you for your review, On checking your email it looks like it is connected to a internet marketing company and you were cold calling us, and I presume we were not interested in your services so you gave us a poor review.

Posted 5 years ago

“Rude female receptionist....unprofessional. would not use this company ever based on her poor customer service.”

Helpful Report

Posted 5 years ago

Wefitaerials.com is rated 4.9 based on 498 reviews