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The AA Reviews

2.9 Rating 1,761 Reviews

48 %

of reviewers recommend The AA

Company Reviews

2.9

Based on 1,761 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

42

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Someone hit my car early Saturday morning and used the AA's Accident Assist service to deal with this. I was promised contact from the AA either Saturday or no later than Sunday to move my issue forward. It is now Monday lunchtime and I have heard nothing. I have been on hold trying to phone them for one and a half hours, and then got cut off for no reason. I am now back on hold once again trying to get through. What a disgrace.”

Posted 1 day ago

“Report at 12 am with disabled kids in car Report staigth away to get recover 2 hours later no show got to 3 hours one mechanic took a look at car no proper checks say no recover another 2 hours wait on top get recover and drove a hour and left their from 18.00 and no recover to go home till 12.00 at night and still a hour get home and no explaining by the aa or any information texts and times and say going be 3 hours with kids with disables in car with no where for medicine or private area disgust by aa will be formally complain and leaving aa .”

Posted 1 day ago

“Six hours waiting and NOT HERE YET. I reported a breakdown today at 14:27. Its 20:16 and they havent come to my rescue yet. My car wouldnt start and Ive had to cancel work and an important appointment. Yes, I am at home ( they said I wasnt a priotity as I was at home…. But how can they decide what is an emergency or not on my behalf when I pay as everyone else ?). I understand this is not a medical emergency and Im not astray or without water or food but this has caused me a great deal of stress… and they are not here yet!”

Posted 3 days ago

“I have made an application for a car....same day, the text and the email that I was approved and someone will get in touch with me. After 2 days I call them, because nobody call me back......I gave them the details of the car ......and after 3 days I call them back, after I received the letter from Lender to go and sign the documents. When I spoke with them, they told me that everything is OK and they will send me the documents to sign and after 30 minutes I receive an email that my application was rejected..... Thank you AA workers.....you are *******!”

Posted 4 days ago

“Outstanding service from the AA today. From breaking down on a live lane of the M1 with no hard shoulder, to being dropped off at home 150 miles away, took around 4 hours. You couldn’t ask for any more than that”

Posted 5 days ago

“Charged £150 plus a years membership upfront to repair my car, mechanic turned up told me he couldn't fix it because it was a Sunday and couldn't get parts, removed internal components from sealed thermostat which I've been told would invalidate the warranty. AA claims department refuse to refund my £150 single repair fee and said I need to pay D&G autocare (local garage) £200 put my own pocket to have the new part supplied and fitted and pursue warrenty claim against failed part before they'll look at it. This is after they've fobbed me off for a full month after I told them I'm in the merchant navy and was joining ship on 21st march until 23rd May. Im so upset with this experience at the end of the day they've charged me for a repair that they haven't carried out which I believe is a violation of my consumer rights”

Posted 1 week ago

“I joined the AA last week on line. I opted to have the relevant paperwork posted to me I have not received any email confirmation of the transaction. I rang the help line and was told that as I had opted to receive my membership details by post I would not receive anything for up to a month. So I had to ask for my membership number and details. Maybe I didn't read it correctly but it would have been good to know I'd have no confirmation or details of my membership for up to a month. Not a great start.”

Posted 1 week ago

“I recently had a tyre blow out on a main road A403 near Bristol having hit a large pothole in my BMW. YC61 NSK. I contacted the AA and within about twenty minutes they attended. Luke was polite and courteous, knew his job and sorted my issue by putting a temporary wheel on my car and followed me to the nearest tyre depot where the issue was sorted. Thank-you Luke…. I hope your employers appreciate your representation of the AA organisation and the professionalism you demonstrated and will recognise this feedback!”

Posted 1 week ago

“This is a live review I was stuck with my car since 1300 hr now its 0004 hr still no one has come to recover us. 2110 hr a truck came and the driver told us he cannot tow our trailer cause he does not have a correct towing kit but I told him he can leave my trailer and take my car then he told me with his driving hours could not do the trip why come if you cannot do the trip as his house is opposite direction. Then AA went to some different company which is not even AA then told me 60min I am still waiting been nearly two hours.”

Posted 1 week ago

“Ever since I joined AA I always get angry after any call with them , I think is a scam , I’ve been a member for some time now , broke down today and was told I’m too close to my house so I need to pay 84pounds just because I broke down close to my house and still pay 18 every month instead of 9 all because I broke down close to my house . The 84 is upfront they said , because of that I left the vehicle on the way home because AA won’t turn up to fix it after paying for breakdown cover and been paying every month I got nothing back . Cancelling my membership tomorrow 👎👎👎👎👎👎👎👎 AA IS A SCAM WORST CUSTOMER SERVICE , very rude and don’t listen to you .. it’s kind of they just read the script to you and that’s that , whether u like it or not .worse scam in uk”

Posted 1 week ago

“My car broke down in derby royal hospital today the adviser was polite and helpful i was kept up to date with time changes and when the mechanic arrived he was lovely and helpful eventually after lots of testing he managed to get the car going following me home just in case then gave me appropriate advice. He did give me the option of going straight to a garage in the event that my car had needed towing explaining that they could only tow to one destination. Start to finish the service was very good This is not the first time they have come to my rescue and the service has always been great”

Posted 1 week ago

“I rang the AA re my membership..which I have had for several years..Jake was most helpful and pleasant and helped me reduce my payment...”

Posted 1 week ago

“Disgusting treatment from The AA this morning. My car is regularly serviced and my wife and I took our three young children on a day trip on Good Friday. The vehicle broke down 100+ miles from home that evening. Typically all garages are shut over the long weekend. Where I live I had to ensure the car was towed home rather than to outside any garage where it will be illegally parked and risked being impounded. To that end, we finally got home by 1am on Easter Saturday morning. Only now is my garage open to deal with my vehicle and now the AA want £100 to finish the job and tow the car the short distance up the road to the garage! OUTRAGEOUS!! If I broke down on a weekday in working hours then obviously the car could be towed straight to the garage so why am I being penalised for breaking down outside working hours on a long weekend???? Shame on them!! How is this acceptable?? How am I being unreasonable??????”

Posted 1 week ago

“I had comprehensive car cover with the AA. I trusted the name / brand and thought they would be a good insurer. I was very wrong. I had a non fault accident and they were absolutely awful. I had to chase them every step of the way. Everything was bad, the courtesy car, customer service and it took me over 5 hours of phone calls and dozens of emails to get sorted. I will never use them again.”

Posted 2 weeks ago

“Awful company. Purchased breakdown cover from home start, next day went onto the app reported my breakdown guy on the phone said they will be out soon 5 minutes later another call comes through different guy and he says that the call out will be £150 and that if I call again with the same problem I will still be charged £150. Not even RAC was this bad… I spent money on buying the cover I won’t be using anymore KEEP AWAY!!!!!!”

Posted 2 weeks ago

“Using the app we asked recovery to come to our house to help get the road lights working on caravan when hooked up. We were all packed up ready to go when the caravan lights went off but car still worked. Andy the AA guy came within 30mins of reporting breakdown this was fantastic. He was super good, tested all the electrics to finally find the fuse that had blown. The service was first rate and Andy was very informative about hooking up and using the fridge when caravan had been stored for the winter. This is what blew the fuse. We were happily sent on our holiday thanks to the AA quick, reliable and thorough service. Thankyou.”

Posted 2 weeks ago

“After ten years with the AA after a break down your driver refused to take our vehicle home. We have both cancelled our police’s and will never use you again.Do not use this organisation at any cost they are a con.”

Posted 2 weeks ago

“they sent me letter about cheap car insurance for my mercedes car and i tried on line for a quote and it was for £1,878 ,66 pound my renewal with tesco car insurance is £900 pound a year”

Posted 2 weeks ago

“I have had an extremely bad experience with the AA on (and since) Thursday 11th January 2024 and not only have they dragged their feet to respond to numerous attempts to contact them, but they also never shown any understanding or care about the issue I have experienced. I have been a member with the AA for about 8 years now and this experience marks the end of my membership with them. Background: To cut a long story a little shorter, I (as a motorcyclist) suffered an unfixable tyre puncture, which happened after work on my way home at 5:15 pm. I was left waiting at close to freezing temperatures and was running out of places to stay warm at. I called the AA for an update at 10 pm as the goal post kept moving and was then showing after midnight for the AA to attend my incident. After I insisted that I cannot wait any longer, they dispatched immediately a third party recovery service. Why this wasn't done sooner, I do not know and I haven't had an answer from the AA either. I eventually arrived at home at midnight. I believe I am very patient and my complainted wasn't about the waiting times per se, but the disregard about their customers safety and wellbeing. My hope was for them to at least review why a motorcyclist was left waiting in the cold (~3°C) and was not considered at risk. An initial, impersonal response from the AA was a dismissive "here-is-£30,-now-we-consider-the-case-closed-and-leave-us-alone", which did not address my concerns and highlighted to me their disinterest to improve potential issues. It took a further 2(ish) months before they emailed me again suggesting that a further £20 should fix everything and still didn't show any interest or understanding of the actual issue. Just to be clear, I have not been chasing them for money, but wanted my feedback to be heard and considered for future improvements. I have tried to contact the AA so may times (phone, web chat and emails) and it is now evident to me that they clearly do not care to improve anything and have shown a complete disinterest in their customer's wellbeing. I'll take my business elsewhere and I suggest you consider it as well.”

Posted 2 weeks ago

“I reported that my car had broken down today and within the hour they turned up. I don’t know his name but he was really pleasant and got my car working again within half an hour tops. What a fantastic service and a lovely guy too. Cannot thank him enough. 10/10”

Posted 2 weeks ago

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The AA is rated 2.9 based on 1,761 reviews