The AA Reviews

Name: The AA
Rating: 2.94

2.9 Rating 1,765 Reviews

48 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.9

Based on 1,765 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 13th December 2023

Tom Houlton.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After ten years with the AA after a break down your driver refused to take our vehicle home. We have both cancelled our police’s and will never use you again.Do not use this organisation at any cost they are a con.”

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Posted 2 weeks ago

“they sent me letter about cheap car insurance for my mercedes car and i tried on line for a quote and it was for £1,878 ,66 pound my renewal with tesco car insurance is £900 pound a year”

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Posted 2 weeks ago

“I have had an extremely bad experience with the AA on (and since) Thursday 11th January 2024 and not only have they dragged their feet to respond to numerous attempts to contact them, but they also never shown any understanding or care about the issue I have experienced. I have been a member with the AA for about 8 years now and this experience marks the end of my membership with them. Background: To cut a long story a little shorter, I (as a motorcyclist) suffered an unfixable tyre puncture, which happened after work on my way home at 5:15 pm. I was left waiting at close to freezing temperatures and was running out of places to stay warm at. I called the AA for an update at 10 pm as the goal post kept moving and was then showing after midnight for the AA to attend my incident. After I insisted that I cannot wait any longer, they dispatched immediately a third party recovery service. Why this wasn't done sooner, I do not know and I haven't had an answer from the AA either. I eventually arrived at home at midnight. I believe I am very patient and my complainted wasn't about the waiting times per se, but the disregard about their customers safety and wellbeing. My hope was for them to at least review why a motorcyclist was left waiting in the cold (~3°C) and was not considered at risk. An initial, impersonal response from the AA was a dismissive "here-is-£30,-now-we-consider-the-case-closed-and-leave-us-alone", which did not address my concerns and highlighted to me their disinterest to improve potential issues. It took a further 2(ish) months before they emailed me again suggesting that a further £20 should fix everything and still didn't show any interest or understanding of the actual issue. Just to be clear, I have not been chasing them for money, but wanted my feedback to be heard and considered for future improvements. I have tried to contact the AA so may times (phone, web chat and emails) and it is now evident to me that they clearly do not care to improve anything and have shown a complete disinterest in their customer's wellbeing. I'll take my business elsewhere and I suggest you consider it as well.”

Helpful Report

Posted 3 weeks ago

“I reported that my car had broken down today and within the hour they turned up. I don’t know his name but he was really pleasant and got my car working again within half an hour tops. What a fantastic service and a lovely guy too. Cannot thank him enough. 10/10”

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Posted 3 weeks ago

“With regard to the app have registered twice with regard to my NatWest account for the service not any help from Phil on the chat still not working service good behaviour good if you can register a account”

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Posted 3 weeks ago

“avoid its the biggest scam ever.”

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Posted 3 weeks ago

“I would like to say a big Thank you to JEREMY. from Stockport. ( I. Think ). His helpfulness was priceless. Also his kindness and patience. To me was outstanding. I was in a bit of a panic, because my cheque had not arrived intime to renew my membership, but. JEREMY sorted all this out for me, and put my mind at rest. This was around. 8:30 AM yesterday 20/03/2024.Afraid I’m no good with technology, , So I hope this goes to the right person. Thank you. AA”

Helpful Report

Posted 4 weeks ago

“Worst staff try to give you a higher priced quote them force you to get the annual membership when the whole call is all about the emergency breakdown recovery. I would give in negative if I could”

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Posted 4 weeks ago

“What a terrible service leaving you broken down for more then 12 hours with children in the car There attitude totally stinks Advisors not caring about phone call All calls so called recorded Then they offer you £5 total joke”

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Posted 4 weeks ago

“***anyone considering buying AA recovery cover*** - DON'T!!! AA are the worst company I have encountered in 48yrs. My Autustic daughter (14), son (13) and husband have been sat on the hard shoulder of the M4 since 5pm. It's now 9.18pm. The front spring on their vehicle snapped and took out the front tyre. On calling for help, the customer service staff were rude, unhelpful and obviously following a script. Straight away they tried to get out of coming to help. 'Sounds pike an accident - you'll have to pay £300'. We have been members for over 15 years and we have NEVER called them, prior to today. Each year they would try to triple the cost of our renewal membership- so I would call up the new business line and ask for a new policy, which shock, horror - was pretty much the same cost we paid the year before. My family are now being given a 'safe tow' to local services where they will no doubt have to wait another 3 hrs for a 'technician' to assess if the vehicle can/cannot be driven! The front suspension spring has snapped! As many, many others have stated on here, the cover is worthless. Our neighbour is now driving to collect our kids from the services they have been towed to (2 hr round trip) as my daughter has 2 mock GCSEs in the morning and needs to get some sleep. I will be looking elsewhere for breakdown cover. I suggest everyone does. Out of 1700 reviews they score 3 stars. Not sure how. Most on here give them 1 🌟 at best. Shocking excuse of a company.”

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Posted 1 month ago

“Expensive. Inflexible. I’m a Gold member for a long time but feel fleased. Every time I talk to them I end up irritated.”

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Posted 1 month ago

“I am not an AA member but on two occasions, the latter just two days ago, have witnesed atrocious service while accompanying friends whose vehicle had broken down. Extensive delays in recieving initial assistance, was followed by poor technical competence of the "technician", then even more extensive delays of many hours waiting for the vehicles to be recovered to a garage where to effect a proper diagnosis and repair. Two AA memberships have subsequently been dropped, and I, having experienced the AA response, would never contemplate using the company whose lame excuse of "being very busy" were identical on both occasions.”

Helpful Report

Posted 1 month ago

“Hi, broke down on Saturday at 3:30 in the afternoon and did not get collected till 1115 at night nine times they put back my Collection time I was sat at the side of the road with my motorbike for eight hours cold wet and hungry, I did offer to get me home in a taxi and somebody would collect my motorbike the next day. How stupid a suggestion that was do they really think it would still be there the next day ,disgusting Customer Service, Today I finally got through and made a complaint and they have offered me a miserable £50 compensation. Do they really think that’s going to make me feel better I’ve been a member since 1985 and I spend over £400 a year for full family member gold membership ,they won’t be getting any of my money this year. I don’t deserve to be in business. The only thing I will say the chap who did come out and pick me up was really good. Very friendly and very careful with my Motor Bike. It made me think of the old saying lions lead by donkeys”

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Posted 1 month ago

“On the 31st of january I had to call the AA as my car had broken down towing my trailer. We were at a dangerous part of a slip road leading onto a motorway where lorries and other vehicles sped past us. With me was my partner and dog. I notified the AA on my app and received a txt message at 18.13 informing me that the AA would be with us at 19.40pm There was no where for us to go. We were in the middle of nowhere. The temperature was getting close to 2degrees. The AA arrived just after the time slot that I was given. However the car could not be fixed and we would needed to be towed home. The AA man could not tow us because of the trailer. He arranged for a pick up truck to collect us via his ipad. He gave us an estimate time of pick of an hour and a half. Jump 9-1/2 hours later we finally got onto a tow tuck, arranged by us and with the help of HIGHWAY PATROL. If it was not for them we would have suffered hyperthermia. They gave us foil blankets as the temperature was freezing. During the time waiting i was receiving txt messages from RICHFORD MOTOR SERVICES. Each txt giving us different time slots of when we would be collected. I phoned the company twice. Both times the same man answered. He was not apologetic and treated the call as it was a joke. I called the AA 4 times. Twice I was advised to book into a hotel. Twice i was advised to leave my keys on my tyre and to get a cab home for the remainder of the journey. A call that I made to the AA at 5.02am was the call that totally tipped me over the edge. I was in absolute tears. The woman on the phone was rude, abrupt, no compassion to our situation. I was shaking and in floods of tears after getting off of the call. This was when the HIGHWAY PATROL intervened. Liasing with an AA call handler and organising with HIGHWAY PATROL we were able to use the company MOUNT PLEASANT break down services. We finally was on the road home at 5.40am. We finally got home at 9.07am. On the 2/2/2024 I received an email from the AA. The letter was to apologise for the AA letting us down. The letter stated that they were sorry for us waiting 7hrs! What about the remainder of 4hrs!! What about the advise in leaving my vehicle unattended, what about being left in a very dangerous area in freezing conditions for 11hrs. In the letter sent from Michelle Mckenna she requested a cheque to be sent to me for £80 as an apology. Today 12th of March there still is no cheque! My partner lost a days work as we got home at 9.07am the next day. I lost a days work. It is an utter insult to be offered £80, it is also a double insult to not even recieve it when it was promised. Once again let down by the AA. I would like to acknowledge that as of today I have cancelled my AA membership. They still use RICHFORD MOTOR SERVICES as a breakdown company even though 64% of their reviews are 1star. Highway patrol were our heroes. Mount Pleasant breakdown services went over and beyond their help fo us.”

Helpful Report

Posted 1 month ago

“Call the airbreakdown service on the 8th of February, got charged 3 times called them for a refund. It took them over a month to give my refund. They paid it in 3 instruments. Do anything give me the right amount every time and it was a shambles, the level of incompetence on doing a refund. Was horrendous.”

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Posted 1 month ago

“Tonight I needed the AA as the battery was broken in my Toyota cross hybrid car and needed replacing , I cannot say enough good things about the lad Grant Watson who attended to my car he was absolutely brilliant, very quick to arrive and quickly had my car sorted. I cannot thank Grant enough and he is truly an asset to the AA company. Thank you from the bottom of my heart Grant and like I said to you at the time, not all hero’s wear capes 👍”

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Posted 1 month ago

“They stole my daughter disability grant for driving lessons and blamed a third party driving instructor that they instructed they have refused to help get her grant money back I found the AA a complete incompetence company that isn't run properly and doesn't care about public disability people being scamed and coned out of the grant money avoid AA driving lessons they cone you out of money”

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Posted 1 month ago

“Very Bad Service, They are here to make money. Don't trust on AA .”

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Posted 1 month ago

“"Quick, Efficient and Knowledgeable "”

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(Home Insurance) - Posted 1 month ago

“Hit a pot hole. They couldn’t attend for a least 4 hrs, so cancelled the call lucky I was local and arranged a lift home. Next day went back took the wheel to have a new tyre fitted. 2 weeks later my daughter had a popped tire 10.30 at night alone middle of no where had a minimum wait of 4hr wait. Been with the AA since 2003 useless and will not be rejoining RAc or green flag”

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Posted 1 month ago

The AA is rated 2.9 based on 1,765 reviews