“I recently dined at TGI Fridays in Reading, and while I must commend the staff for their friendliness and helpful demeanor, I was profoundly disappointed with the quality of the food and beverages served. The meat portion served to me was not only disappointingly small, akin to what one might expect from a McDonald's Happy Meal, but its taste and texture were subpar, closely resembling cardboard in both aspects. This was a surprising letdown from what I anticipated in a meal from TGI Fridays.
Additionally, the Coke I ordered, which was not of the refillable variety to avoid the dilution issue common with those options, was far from satisfactory. My first sip revealed a beverage that tasted overwhelmingly of water, with only a faint hint of Coke, prompting me to send it back immediately. It seemed as though the drink had been colored to look like Coke rather than taste like it.
I believe TGI Fridays can do better, especially given the standard set by the service staff. It is crucial that the food and beverage quality match the level of customer service to provide a dining experience that reflects well on the brand's reputation. I hope my feedback is taken constructively and leads to improvements that will benefit all patrons in the future
Your sincerely
Never Retuning Customer”
“We ordered online. Per their specifications, we called the shop after placing our order as my husband has Celiac and cannot eat gluten. They told us it was a slow night and they could give him a gluten free bun and he specified his burger should only have the burger and cheese, nothing else. They confirmed. When the order arrived, it was loaded with everything. Thinking it was a simple fix, we contacted the store and asked they send out a new burger as he could not consume what they sent. They told us they would not send out the item again and said it was our problem as we ordered online and they don't accept customizations, eventhough it says to call if you have an allergy and when we did call, they said they would oblige the request. When I asked to speak to the manager, suddenly their tune changed and said it was incredibly busy and the manager could not come to the phone. I confronted her with her own words shortly before where she stated that is was a slow night. She then pivoted and told me it was late (it was around 2hrs before they closed) and the manager had other things to do than speak with me. I was furious that they would screw up an order, then tell us it was our problem, lie about the manager being unailable then tell me the manager had better things to do. WOW! JUST WOW! I cannot stress enough that this is a horrible location and I do not adivse you patrongage this establishment as they will tell you it's your problem if they mess up and you'll be stuck paying for something you can't eat.”
“Went to the resort World location in Birmingham last Thursday and the entire visit was awesome. Great service from start to finish. The meal was excellent, everything hot and fresh, just as it should be. I cannot rate them high enough.”
“The service was great but the food was just bang average which i wouldnt really expect from spending £40 in there. The food was also a bit slow in coming out.”
“We went to the TGI Friday in Cribbs Causeway to celebrate our son's 6th birthday. It was a mixed bag as the staff were brilliant, the atmosphere lovely, they brought cake and sang happy birthday - but the food was awful! So ideally I'd like to give it 5 stars for service and ambience but only 2 for food. My fajitas especially were poor - the blackened chicken was fine but instead of slices of seared peppers and onions, it came served on a slippery mush of overcooked onion - tons of it - which overpowered the whole thing. My family's food was OK but average. Such as shame as with better food quality it would have been a great experience.”
“Fantastic service from lovely young man on the bar. Very busy night with a lack of staff. Service was slow and staff were clearly under pressure but he still took the time to make us feel special! Thanks Dean, we had a great time!”
