Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Terrys Fabrics Reviews

2.4 Rating 77 Reviews

23 %

of reviewers recommend Terrys Fabrics

Company Reviews

2.4

Based on 77 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Read Terrys Fabrics Reviews

About Terrys Fabrics:

Established in 1970, Terrys Fabrics has successfully grown from humble foundations to the flourishing business that it is today. We pride ourselves in being a family business that has developed on the principles of providing the highest quality service, best selection of home furnishings and most importantly excellent customer satisfaction. This principle remains today as we strive to provide the finest range of fabrics, window treatments and soft furnishings at the value our customers appreciate.

Terrys Fabrics 1 star review on 21st December 2021

Terrys Fabrics 1 star review on 21st December 2021

Terrys Fabrics 1 star review on 21st December 2021

Terrys Fabrics 5 star review on 26th August 2021

Cherrill Thorpe

Terrys Fabrics 5 star review on 19th May 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service, terrible product and paid for delivery and returns £12 for getting nothing as I had to refund the product and they refused to waive either delivery or refund fee.”

Posted 3 years ago

“Ordered in stock items totalling £113 on 15th April. Now 1st May and no curtains. Tried phoning but it says to email which I have done 3 times. No response whatsoever from the company. Dreadful customer service in this ssy and she. Clearly have no regard for customers. Now I face the hassle of trying to get a refund. I am a senior citizen, really need curtains for my house and cant afford to buy elsewhere till I get the refund.”

Posted 3 years ago

“I doubt TF's is at the cutting edge of retail or the hub of on-line shopping. As I first time customer, placed an order, order accepted but then rejected. Email communication replies hardly dynamic with "cut n paste" standard library wording". I wouldn't recommend this backward -thinking company especially in a time when most business are relying on the on-line side of business. It appears that TF doesn't want or value customers, if they did, they would have been back in contact with me asking for me to replace my order.”

Posted 3 years ago

“I ordered a pair of curtains but when they arrived I was disappointed with colour and quality so decided to return. My criticism is the amount of time it took for the refund to be credited into my bank account. I have contacted the company three times and have not had the courtesy of a reply. I did receive a refund but it took a long tine to reach my account. I am disappointed the company could not be bothered to reply to my emails. Will not use this company again.”

Posted 4 years ago

“Website said fabric was in stock, so paid for 48 hour delivery. Fabric did not arrive so queried this. Told was not in stock and 48 hour delivery was from when it arrived with them. Had to buy fabric elsewhere, so asked about refund. Was told that refund would only be 50% of price as had been cut. No customer service or communication. Would not use again.”

Posted 4 years ago

“I ordered 2 pairs of ready made curtains. They sent me an email to say one pair was not in stock but was expected by the end of the week. A couple of days later they told me they had been dispatched. They arrived the next day and I just want to say how pleased I am with them, good quality. I will be using them again in the future.”

Posted 4 years ago

“I placed an order on a Saturday morning, and selected Next Day Delivery, the date by this service was Monday by 6pm. I did this because I had someone coming on Tuesday to make drapes and I wanted to fabric by then. Monday came and went and my order didn't appear. I emailed customer service and awaited a response. The response I got was extremely disappointing. The person dealing with my complaint insultingly tried to suggest that I had "misread" the date, and that they do not class weekends as postage days, so my order wouldn't arrive by Tuesday 6pm, not Monday 6pm. I replied, but got no response. In the end, the order didn't arrive until Wednesday, and the company never bothered replying, not even when I requested information about how to make a complaint. I have now had to open a dispute through PayPal to relcaim the £5.99 that I spent on next day delivery. The company even tried to offer a £1 refund. What kind of business treats it's customers with such disregard?! Unbelievable. Terry's Fabrics - yes, it's only £5.99 - but you ought to be ashamed of how little your small customers mean to you.”

Posted 4 years ago

“Great product, great quality, fast delivery and great price. Very pleased and will definitely recommend to anyone who needs curtains.”

Posted 5 years ago

“Great range of products and prices. Excellent free sample service. Very informative website.”

Posted 5 years ago

“Product arrived later than indicated when ordered (but Hermes are a bad delivery company), although the website says Royal Mail - this was not an option and what I would have chosen. Product was a repeat order, so items was required to match the previous order - but it was different so not suitable. Contact form was really hard to find and my complaint has not been answered. So all round a bad experience on every level.”

Posted 5 years ago

“Very swift delivery and great helpline for queries.”

Posted 6 years ago

“The goods I purchased were very well priced and the delivery time was excellent”

Posted 6 years ago

“The goods I purchased were very well priced and the delivery time was excellent”

Posted 6 years ago

“The fabric colours on the website are very good. This is very important when choosing furnishing/dressmaking fabrics. I ordered lots of samples and they were all free and arrived within 48 hours in the post. I am impressed! The fabrics are very good quality and prices are very reasonable.”

Posted 6 years ago

“Good price, (cheapest of all the shops I tried). Quick delivery. Immaculate fabric.”

Posted 6 years ago

“Excellent range of products and very good prices. Good customer services and use of IT systems.”

Posted 6 years ago

“Great website with both material and ready made curtains. Sent for samples which arrived the following day. Have now purchased ready made curtains. Would definitely use this company again”

Posted 6 years ago

«
1
2
3
4
»

Terrys Fabrics is rated 2.4 based on 77 reviews