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Ted Baker Reviews

1.7 Rating 273 Reviews

16 %

of reviewers recommend Ted Baker

Company Reviews

1.7

Based on 273 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ted Baker 2 star review on 14th November 2023

Ted Baker 1 star review on 16th January 2023

Ted Baker 1 star review on 17th January 2022

Ted Baker 1 star review on 17th January 2022

Ted Baker 1 star review on 17th January 2022

Ted Baker 1 star review on 17th January 2022

Ted Baker 1 star review on 17th January 2022

25

Anonymous

Anonymous // 01/01/2019

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“Ted Baker is not paying the freelancers they work with. I've heard many people saying the same thing, and it's happening to me as well: Ted Baker Netherlands is not paying the freelancers they work with. It's very dodgy, dark and secretive. They won't tell the reason for it, and just not paying. This is a clear sign that this company is involved in shady business, and is not to be trusted at all. If they're so unfair and dodgy about the people they work with, this says a lot about their ethics and how they operate as an organisation.”

Posted 2 months ago

“Sent a coat that was too large back to them, with “their” return label on Dec 21st, they received it on Dec. 27 and I have not received my credit. It has been a month since they received my return. I have kept records of mailing, their receiving etc. I now cannot get through to them by email or phone to inquire about my refund, they will not answer their phone and I receive the same blanket email back that “some one will contact me from customer service soon”. I will contact my credit card company now.”

Posted 2 months ago

“I'm a high net worth individual and will NEVER shop here again! I returned all my items beginning of Dec and still don't have a refund. Sent 3 emails and called 7 times. This company is going down the tube. It's disgusting how their operations are treating customers. Filing a complaint and fraud dispute with my credit card company now.”

Posted 2 months ago

“Same complaint as ALL the others. How are they able to stay in business when no one can contact them? I cannot reach via phone or email, has been over 2 weeks and I cannot generate a return label on their online portal. I would filed a BBB complaint but dont think I can due to them being based in the UK? This is terrible! If I was on social media, I'd be telling everyone.”

Posted 3 months ago

“I was Ted Baker customer for many years and have dozens of dresses that I purchases in the previous years, never had an issues. But what a nightmare it is now. Unfortunately, I will not be a customer of Ted Baker any longer. I am trying to return a purchase and can not get a response from Ted Baker for days. I called customer service many times in their business hours: no one answers. I sent multiple emails - no response. Before that, I had to search through their website to figure our how to generate my return label. When I finally found it, return form doesn't work, it doesn't recognize the order number, so no return label can be printed. Wow! This is ridiculous.”

Posted 3 months ago

“I have been trying to make a return for WEEKS. Their return portal does not work. I have called dozens of times and the phones do not seem to be monitored. I have also emailed quite a few times with no response. I will be disputing this charge with my credit card company as based on the reviews I’m reading now this is the norm for Ted Baker and it’s unacceptable.”

Posted 3 months ago

“I like their clothes. They tend to be on the higher quality end. However, a recent order I received lacked that standard. The shirt was a rolled up mess in the plastic bag, not brand new which was what I ordered. When you pay high prices you expect quality clothes. A t-shirt still had a security tag. I contacted them through email for which I received a rather patronising reply from J*d*, with a sarcastic apology, telling me to return the items, for which I would be paying to return. After quite a few emails nothing has been resolved.”

Posted 3 months ago

“Very bad customer services I contacted over 72hr never received back”

Posted 3 months ago

“Bought merchandise for Christmas. Have been trying for over two weeks to return. Can’t get on line to print return label nor any answer from Customer Service. Emailed them twice and still waiting to hear from them for return label. Giving company until Monday and then contacting my credit card company to dispute the charge from Ted Baker. Very frustrating and disappointing! Haven’t had issues with them in the past.”

Posted 3 months ago

“Their return portal is not working, they don’t answer email or their customer support line. I called their store in Philly and manager said they would pass along my info, but still nothing. I pinged them on Instagram, their digital team said they would pas along my info, still nothing. I have $2k in merchandise I need to return. I shouldn’t have to carry the charge. I contacted the better business bureau and everyone else should too.”

Posted 3 months ago

“I am trying to return a purchase and can not get a response from this company. First, the return information is not readily available in your order. There is no prompt or instructions for generating a return labe. You have search for the return portal on their website. BUT, it does recognize the order number, so no return label. Additionally, no one returns emails. And no one picks up the phone line. This is absurd.”

Posted 3 months ago

“Have been trying to make a return using the online portal. Impossible to log in - keeps showing an error. No answer via phone number. I'm out over $600 because I can't return what I bought that doesn't fit. Unacceptable.”

Posted 3 months ago

“I have not received the refund on three items worth $1,300 I have returned over 3 months ago. No responses on numerous emails and phone calls from the customer service. It is unacceptable to exhibit such negligence in addressing customer concerns.”

Posted 3 months ago

“BEWARE of Ted Baker Customer Service! Because there is NO CUSTOMER SERVICE. In fact, there is NO COMMUNICATION whatsoever. Do you want to make a RETURN? Then, YOU better PAY for it yourself, despite their claim online of free returns. Returns online do not work and they do not answer their emails except with an automated generated response that says the team will respond to you in 72 hours, which they never do. I have emailed them numerous times (at least 20 times) and have gotten the same response. Oh and try calling! You will be put on hold and then they will drop your call. Even online chat does not work. They ask for your name and email and you are disconnected. Their service is poor. After over a month of trying to get a response, I finally went to the post office and paid $60.00 out of my pocket to return the four items I bought. How does this company expect its customers to patronize them if they do not respond to calls, texts, or emails? I am very DISAPPOINTED in TED BAKER and that is an understatement.”

Posted 3 months ago

“MOST TERRIBLE CUSTOMER SERVICE EVER!!! Had to have multiple phone calls to them and still not resolving the issue. Lack of efficiency and rude attitudes, totally ruined the shopping experiences!! If you want Ted baker, buy from third party instead of their website. Terrible postal packaging and the product are not in the good conditions. Most annoyingly was the attitudes of the customer service: pretending to go silence, pushing the responsibility to others , being extremely rude, and not helpful, not even tried to check the order status before responding rudely over the phone. I’m very disappointed with their services. It have taken a whole month now to process a refund on a faulty items. I assumed it was because there isn’t a feedback rating system to monitor the staff hence they have been acting so poorly.”

Posted 3 months ago

“This has been a horrible buying experience. I have been trying to return a purchase and can not get a response from this company and the link on their site is not working. Going on two weeks. No one returns emails. Horrible customer service. I was going to exchange it, but after this experience I am done with them.”

Posted 4 months ago

“Online returns portal doesn't work. Customer service number goes unanswered. Noreply email provided... How are you meant to return an online order?”

Posted 4 months ago

“Charge you £3 to return an item and make it very difficult. I've not ended up returning as the portal (that I had to google because it's a separate company not on Ted bakers website anywhere) looked so dodgy I did not trust putting my card details in”

Posted 4 months ago

“It’s a joke ordering anything online. They are literally the WORST. I ordered a dress over a month ago and it was never sent out. I try contacting “customer service” which you can’t call….only email. They either never respond on take forever and don’t actually help. Like I feel crazy. They then sent me an invoice for the two other items I bought? Like I’m so confused. Wish I could ask someone for help……haha no they take your money, don’t sent out the item and then never respond.”

Posted 4 months ago

“I placed an order for a coat from Ted Baker on October 20th, and today is November 23rd. Unfortunately, I have yet to receive my order, and for the initial 12 days, there was no available tracking information. After considerable effort, I managed to make contact, which was a challenging process in itself. During this contact, I was informed of a delay but was not given a specific timeline. The day after reaching out, there was some tracking movement indicating that the package was "out for delivery." However, this status persisted for five days. Upon contacting Ted Baker again and finally reaching someone by phone, I was informed that they had initiated an investigation to determine if the package was lost with UPS. Now, after an additional week of waiting, I have attempted to contact them again through both email and phone, but as of now, I have received no response. No one is available on phone line. Can't believe this is a premium brand. Never encountered this type of experience before. My two cents, Don't shop with them. No one picks up the phone and no reply from emails.”

Posted 4 months ago

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Ted Baker is rated 1.7 based on 273 reviews