“Katie Molloy is an absolute delight to deal with. She goes out of her way to make sure all equipment is delivered and collected in a timely manner and when we had a problem with a stand, she had another one delivered less than an hour after phoning her.”
“My orders aren't frequent but anytime I contact Sarah Ridgeley for quotes and assistance, my requests are dealt quickly with and orders received on time.”
“Understand our branding/ image
Able to come up with innovative suggestions to bespoke and stock requirements
Friendly approach with competitive pricing”
“Polo embroidery not good enough on the first sample.
Password protected USBs, not advised coming from China, stuck in Customs and missed deadline by a week, had to get 2nd batch done - not the same size memory as previously requested so not suitable for clients needs. Password protected USBs - protection based on an exe file that is commonly accepted by UK companies, blocked by both us and the client, client had to set up an FTP site for the event. We have therefore paid for 2 next day deliveries for the USBs when they did not meet the needs.
The team however have tried to assist wherever possible.”
Posted 3 years ago
Thank-you for your feedback Penny. I was very sorry to learn of the difficulties you experienced with your order and have followed up with our supplier to determine what has happened. Our goal is always to offer exceptional service but unfortunately in this instance we have failed to meet our high standards. We will be discussing further with our supplier to ensure that these types of problems do not occur in the future.
“Great customer service from our Key Account Manager, Sarah Ridgley. Sarah is always friendly, approachable and professional. Sarah suggested a change of embroider after we had some issues with our previous order, which has worked out great. Many thanks Sarah.”
“Claire form TC Branding Group always delivers great customer service and quick deliverers at a very competitive price. TC Branding is always our first go to when sourcing branded materials.”
“Continue to provide innovative suggestions to our varied and sometimes weird requests.
Fast response to samples and quotations
Invoicing always correct
Understand our brand and image - nothing shabby!”
