TBCo Reviews

Name: TBCo
Address: 170B Great Junction Street, 170B Great Junction Street, Edinburgh
Rating: 4.91

4.9 Rating 6,975 Reviews

98 %

of reviewers recommend TBCo

4.9

Based on 6,975 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0131 516 9229

Email:

info@tartanblanketco.com

Location:

170B Great Junction Street,
170B Great Junction Street
Edinburgh
EH6 5LJ

Write Your review

Tell us how TBCo made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

636

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The colours were just right for the setting I needed, however it was smaller than I anticipated. Good Value for money”

Helpful Report

Posted 4 years ago

“Looks and feels lovely but as a blanket scarf I expected there to be more of it. Bigger. Was the most expensive scarf I’ve ever bought”

Helpful Report

Posted 4 years ago

Hello there Thank you so much for taking the time to write a review, it really does matter to us how you feel. I'm sorry that you were disappointed with the size of the scarf. We do state the measurements with the item description to manage expectations on size. We are proud of the quality of our scarves and of our more luxurious range - so I'm glad you love the look and feel of your scarf. I hope that you are able to enjoy it! Warm Regards Louise

Posted 4 years ago

“One of the blankets,the recyled wool stank of chemicals from the colour dye . It was very strong and flooded our room. Well after hand washing on the wool cycle it's a little better but I really think you guys need to address this chemical issue. Shame it's a love pattern. Had no probs with the other blankets. 7 blankets ordered in all just probs with smell from one. It was so strong.”

Helpful Report

Posted 5 years ago

Hello Michael Thanks for taking the time to write a review. I'm sorry to see that you have had concerns over the Recycled Wool Blanket. Our blankets aren't treated so the natural lanolin within the wool is what you can smell. This does disappear with airing. and the blanket can be washed in the machine on a cool wool setting on hand wash. You mentioned that you have done that already so with a bit of airing that natural lanolin smell should fade. When drying your blanket remember that wool shrinks with heat so try not to dry over a radiator or heater. We have a whole care guide for your blanket, which includes all the information you need for washing your blanket on the website. I've sent you a wee email also so please get back to me if there is anything else I can do. Louise

Posted 5 years ago

“Still waiting for my item to arrive and then I can review”

Helpful Report

Posted 5 years ago

Hello Pat! Thank you so much for taking the time to leave us a review! I've had a wee look into this for you and it looks like your order was delivered on the 13th December. I hope you love your new scarf and I hope we see you again soon ~ Sarah

Posted 5 years ago

“I love the blanket! But I need to say that I expected more from the embroided initials. 1) The position of the initials was not nicely chosen. It is not centered or perfectly situated in one ofe corners, like you would imagine 2) The font of the initials is a bit stiff and does not match the rustic feeling of the blanket”

Helpful Report

Posted 5 years ago

“Nice looking. Expected it to be somewhat heavier. It is a lightweight blanket and should be described as such.”

Helpful Report

Posted 5 years ago

Hello Marie! Thank you so much for taking the time to leave us a review! Our lambswool baby blankets are super soft for babies, and although light in weight, lambswool is lovely and warm to keep the baby snug. I hope we see you again soon ~ Sarah

Posted 5 years ago

“New wool Blankets are rougher mterial than expected.”

Helpful Report

Posted 5 years ago

Hello Clint! Thanks for taking the time to leave a review, we appreciate it. New Wool is a super fuzzy, fluffy and chunky blanket. Perfect to keep you lovely and colsie. If you're looking for a super soft blanket our Lambswool or Merino/Cashmere mix will be perfect for you. We have some gorgeous new designs on their way from September! - Hayleigh

Posted 5 years ago

“The grey and lemon herringbone is great but the New Wool Blanket in Grey Diamond Herringbone does not match the same standard - it is slightly smaller but also it does not feel as thick and worth the money.”

Helpful Report

Posted 6 years ago

Hello, thanks for taking the time to leave us a review. We've recently been working on the styles and designs in our ranges so it's useful to hear feedback like this so we can perfect our range. I hope you'll think to us again in the future ~Rachel

Posted 6 years ago

“This was sent as a gift overseas so I don’t know the quality etc however ther wasn’t anywhere on your website to ask if I wanted it as a gift or to send a message (not that I saw) so that would have been helpful so at this time I have no idea if the recipient know the cost of the gift which isn’t good. They did say they are looking lovely”

Helpful Report

Posted 6 years ago

Hi Lynn, So sorry that you missed the Gift Box and Gift Card section of our site, you can select them once you get to your cart. As our scarves and blankets are sent as gifts so often we don't include any pricing information with in our packaging. If orders are getting shipped to the US and Canada we need to put the order information, including the price on the outside of the box for customs. I'm glad to hear that the recipients like their new blankets. - Alison

Posted 6 years ago

“disappointed the box was split”

Helpful Report

Posted 6 years ago

Hi Mary, Our lovely boxes are just the packaging to protect the beautiful blanket inside. If you were planning on using it as a gift box we would be happy to send you a replacement one. Just drop us an email and we can get that sorted for you. - Alison

Posted 6 years ago

“Not very happy--no card to even say name of tartan or any info given. I cannot print off form so cannot return order -- not as expected !”

Helpful Report

Posted 6 years ago

Hello Chris, Thanks for taking the time to leave us a review. I've passed on your feedback to our team. We don't currently label up our tartans but can add this as a note if requested. I've sent you across an email to arrange a free return if not quite right. ~Rachel

Posted 6 years ago

“I'm sorry to report of my dissatisfaction with my purchase”

Helpful Report

Posted 6 years ago

Hello MD, Sorry to hear that the blanket you ordered wasn't quite right for you! We have so many lovely styles so there will be one that's perfect and will keep you cosy this winter! If I can be of any help please let me know - Hayleigh

Posted 6 years ago

“Love love love the blankets -thank you”

Helpful Report

Posted 6 years ago

Hello Penny! Thank you so much for leaving us such a lovely review! We are delighted to hear you are happy with your new order. We love that you are so impressed with the quality of it - our blanket are so cosy. I really do hope we will see you back with us again soon ~ Alison

Posted 6 years ago

“I thought my blanket would have been 'more woolly' but it was ok”

Helpful Report

Posted 7 years ago

Hi Yvonne, Thanks for leaving a review. I'm sorry to hear this isn't as you expected. Please do feel free to use our pre paid returns. The classic blankets really have a smooth finish. I think you may prefer our heritage range. Rachel

Posted 7 years ago

“the quality is fine - thinner than expected. i'll look further before my next purchase.”

Helpful Report

Posted 7 years ago

Hi Jarret, We're super pleased to hear you're impressed with the quality of the scarves and blankets. I see you've gone for our lambswool versions which are beautifully soft but quite fine but if you're looking for something a little chunkier then check out our new wool versions. - Sam

Posted 7 years ago

“Sadly I wasn't too happy with this product it looks amazing however the wool is very itchy and it has a strong smell - perhaps dye? I'm not sure”

Helpful Report

Posted 7 years ago

What a shame you weren't too happy. Some wool (including ours) has a smell from the lanolin found in wool. It's perfectly natural and does come out with airing and a wash if necessary. I'd be happy to arrange an exchange or refund if you'd like one ~Rachel

Posted 7 years ago

“Unfortunately the Blanket Scarf that I ordered wasn't what I expected, it was a good quality item however it wasn't as big as I thought it would be therefore I have sent it back to the Tartan Blanket Co & I am awaiting a correspondence & refund from them at the moment so it's perhaps a little unfair to rate them at this present time”

Helpful Report

Posted 7 years ago

Hey Mark, What a shame it wasn't quite right. I see that this was received back and a refund issued yesterday. i hope we see you again for something else ~Rachel

Posted 7 years ago

“Not exactly happy, but a (temporary?) solution. Wool blankets are needed as a replacement of old ones stolen (long story) but these were not the quality I have in much older ones. Also, my daughter, for whom I bought them, cannot tolerate smells, so every day I have to put them on the washing line and try to eliminate the smell. I fear this will take a very long time, so they will not be used until the 'smell' has gone. I imagine you have better 100% wool blankets, but at a much higher cost.”

Helpful Report

Posted 7 years ago

Hi Jill, Thanks for letting us know. What a shame your daughter can't use it fully just yet. We have tested a wash on these blankets and you can pop them in on a cool wash. Full directions here: http://tartanblanketco.com/pages/care-for-your-blanket The smell on these is a result of the natural lanolin from the wool. It will go away with time Let me know if you need any further help ~Rachel

Posted 7 years ago

“Have been awaiting the delivery of my order all day, on checking the tracking of this parcel it says that the parcel has been refused. WHAT NOW? K. Salvesen The parcel has duly arrived today ,all well, the blankets will come into use shortly , hope that they live up to our expectation, thanks. Kathryn Salvesen”

Helpful Report

Posted 8 years ago

“The ordering process is generally easy on the Tartan Blanket Co. website. I have yet to receive my order as of yet but I would like to add that I sent an email several days ago asking for a tracking number to no avail. The email that requests this survey states the following: Have you received your goods? Yes - Please write your review by clicking on the link below No - don't panic! It's on it's way. Track your order first, then write your review after it arrives. I am confused that I never received a tracking number, yet it is stated " No - don't panic! It's on it's way. Track your order first, then write your review after it arrives."”

Helpful Report

Posted 8 years ago

Hey David, Good catch - we should probably improve the wording there and I'll get on that today. Not all orders are sent tracked as it's not always possible to track international orders. However, we're still right on schedule for your order, you should receive it within the next couple of days. Fergus

Posted 8 years ago

TBCo is rated 4.9 based on 6,975 reviews