Tap 'n Shower UK Ltd Reviews

Name: Tap 'n Shower UK Ltd
Rating: 4.46

4.5 Rating 1,536 Reviews

87 %

of reviewers recommend Tap 'n Shower UK Ltd

4.5

Based on 1,536 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

$Read Tap \'n Shower UK Ltd Reviews$

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Phone:

0116 2696558

Email:

enquiries@tapnshower.com

Tap 'n Shower UK Ltd 5 star review on 28th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was damaged and it took 4 days for someone to reply to me (even though they claimed they would only take 24 hours to respond) to confirm they will send out a replacement part. Still yet to receive so can’t do a full review until it’s received and everything is in full working order.”

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Posted 1 year ago

“Great Prices. Not-so-great delivery”

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Posted 1 year ago

“When ordered the delivery times were meant to be 2/3 days, it took over 14 days to receive the goods and when delivered the box had been opened and no delivery note was enclosed”

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Posted 1 year ago

“Not delivered on the time scale specified so I had a un happy client 😤”

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Posted 1 year ago

“Very disappointed in this company. I ordered a kitchen tap from them on the 22nd Jan and was expecting delivery in 1 to 2 days as promised as it was in stock. After 6 days I tried to ring them but got an answer phone message saying because of covid ...... (blah blah blah) there was no one available to answer the calls and to email instead - which I did. I got a reply saying they had not received a delivery from their supplier but would expect to send me my order in a couple of days. I received the tap in a very battered box that had obviously been opened before (tear in the opening flap). I have yet to fit the tap as I had to get a cheap one to get me by but my question to this company is do you actually keep anything in stock as your website is very misleading?”

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Posted 2 years ago

“I chose Tap n Shower because they were showing all the required items in stock, however, all the items were dispatched from the manufacturer which meant that the three items ordered all arrived on different days, meaning I had to attend the site each day but I couldn't carry out the work until the last item was delivered. What a waste of time! The items ordered were all good and have now been installed with a happy client.”

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Posted 2 years ago

“Not at all impressed with the Tap’n shower performance. Ordered item that said in stock and tick 9 days to deliver. No reply from any emails regarding delivery. Have requested a VAT receipt twice and nothing. Use other suppliers is my advice.”

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Posted 2 years ago

“Phone on Friday left a message for some one to ring me back there some legs missing out of the box can some one ring me please on 07976964203”

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Posted 3 years ago

“Unreliable and careless in packaging.”

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Posted 3 years ago

“The item was very delayed and i had to be the one chasing. The replies were quick athough on arrival of the product its damaged and isnt what i believe i ordered so want to return but no contact has been made when flagging this up. Disapointed”

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Posted 3 years ago

$Read Tap \'n Shower UK Ltd Reviews$

Good Afternoon, Thank you for your recent review, I have had a look into your order and the correspondence with ourselves, and feel that your review is slightly unfair. We emailed yourself on the 7th December 2020, informing your order was due to arrive on the 21st December 2021, which was before you chased up the order on the 9th December 2021. As soon as you emailed us on the 8th January informing us of the issued of your product, we emailed you back asking for images in order for us to rectify this issue for you, we have now sent you two emails asking for images, and still have not got them. In order for us to sort this issue out for you, we do need to see images, to send them on to the manufacturer. Kind Regards TnS Team

Posted 3 years ago

“Website is very clunky, particularly on the payment page filling out addresses. Once the payment is processed it led me to a page saying ‘I’m sorry your basket appears to be empty’. This lead me to believe that the purchase had failed. So I did it again - got the same message. I left a chat message to explain this and I received no reply. I did end up paying for 2 items, but decided to keep and gift one. Not what I had planned though - Disappointed”

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Posted 3 years ago

“Ordered and paid for goods, said despatch 1-2 days, after contacting Tap 'n shower three times, goods finally arrived 17 days after order placed, finally getting the right man the problem was dealt with correctly and satisfactorily, there should have been follow ups to my order, if only to see if I was satisfied, unfortunately I had to go chasing.”

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Posted 3 years ago

“The hose itself is very good and I could not fault it. The product is, however, let down by the instructions which do not really describe the hose actually supplied and the all-important washers - the subject of the instructions - do not fit the fittings. I followed up with an e-mail to the supplier but this didn't get anywhere which is a real shame because I would have marked it 10/10 if the follow up support had been better. Ho hum!”

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Posted 3 years ago

“The taps from Brisbane I ordered were priced competitively. However they took three weeks rather than three days to come. This was annoying as I had to put off the plumber from coming and getting a plumber in London is a nightmare. I had to ask where h the taps were and I was not kept well informed. I won’t rushing to use you again just to save a few quid I’m afraid.”

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Posted 3 years ago

“I was asked to leave a review, yet still not received the item orderd, so don't really know how to review this yet, not looking good at the moment, not been given a tracking number with details of who the delivery is with. this was 9 days ago and the reason it was orderd was it said 1-2 days, with no correspondence regarding delays.”

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Posted 3 years ago

“Initially very happy with service during order process. However, subsequently there was a mix up with the courier service which led to a shipping delay. Hansgrohe products arrived and all fine with the exception of one small part of the order. Logged the issue, heard nothing, followed up again a few days later for resolution, but still awaiting response over a week later. Poor customer service.”

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Posted 3 years ago

“Tap supplied was clearly a previously returned item which had not been checked before reselling. Fittings were rattling around loose in box Instead of in small bag/box and internal boxing clearly damaged. Fortunately, tap itself not damaged so have used. In addition, had to chase non-receipt of tap - Initial email ignored but on phoning, customer services were helpful and tap was dispatched within 24 hours - so more than two weeks to deliver not the 3-4 days advertised.”

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Posted 3 years ago

“Good radiator at an excellent price. The problem was with the delivery. I was contacted informing me that delivery was due on Thursday following the order being placed. The radiator arrived seven days later. I had booked a plumber which cost me the day rate. When I phoned Tap n Shower they weren’t helpful”

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Posted 3 years ago

“You are asking me to review something that hasn't arrived yet. My item was ordered on the 9th May and should have taken either 1-2 days or 2-4. Today is Monday the 25th May and after ringing you last week was told that it would arrive Thursday 21st. No post but we had notification to say it was being despatched and would arrive Tuesday 26th. Hopefully it will.”

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Posted 3 years ago

“Very disappointed with delivery service, ordered this well over a week ago and paid £7 for delivery, still has not arrived!!!”

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Posted 3 years ago

$Read Tap \'n Shower UK Ltd Reviews$

Hello David, I can conform that your order was dispatched on the 22nd of May and is due to arrive with you tomorrow, you would have had your shipment notification along with tracking details emailed to the email address on your order. I am sorry that you feel disappointed in the delivery service however the item that you ordered is listed on our site as a ''special order - usually dispatched within 3 - 7 working days'' this means that we have to order the item in from our suppliers and if in stock will take 3 - 7 working days, you placed your order on Saturday the 16th of May, meaning the earliest we could place the order with our suppliers was on Monday the 18th of May and we dispatched it on Friday the 22nd of may, which would be four working days after you placed your original order so we would still be with the estimated delivery timeframe displayed on our website. I do apologise if there was a misunderstanding with the information displayed on our website, we do try and give a clear and honest dispatch estimate for every item on our website. Please feel free to get in touch with me directly if you wish to discuss this further, you can email me directly at adam@tapnshower.com Thank you for your order. Kind regards TNS Support Team

Posted 3 years ago

Tap 'n Shower UK Ltd is rated 4.5 based on 1,536 reviews