TalkTalk Reviews

1.2 Rating 1,407 Reviews
4 %
of reviewers recommend TalkTalk
1.2
Based on 1,407 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Visit Website

Write Your review

Tell us how TalkTalk made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
TalkTalk 1 star review on 14th December 2023
Aleksandras
TalkTalk 1 star review on 2nd November 2023
Talk Talk Is Pro Cons
TalkTalk 1 star review on 2nd November 2023
Talk Talk Is Pro Cons
TalkTalk 1 star review on 19th September 2023
Anonymous
TalkTalk 1 star review on 15th July 2023
Zac
TalkTalk 1 star review on 12th February 2023
Anonymous
TalkTalk 1 star review on 13th January 2023
Anonymous
12
Anonymous
Anonymous  // 01/01/2019
Stay well clear, cowboy outfit.
Helpful Report
Posted 6 months ago
My experience with TalkTalk has been deeply frustrating. Hours spent on phone calls and chats, only to be repeatedly hung up on, have not only wasted my time but left me feeling incredibly stressed and anxious. What's even more disheartening is that instead of offering compensation, TalkTalk attempted to add more fees to our bill. At that point, I was so stressed that I simply let it go, prioritizing my health over the battle. It's clear that they made every effort to avoid taking responsibility for their poor service and customer service. I strongly recommend finding another provider to avoid similar issues.
Helpful Report
Posted 6 months ago
Utterly mindless customer service. My connection has been intermittently dropping out for the last week, and each engagement with the tech team via chat has resulted in the same 1h+ long fruitless endeavour going through the same routines, with no progress being made. After the 4th or 5th call, where I again asked for an engineer to be sent around, they said an engineer would be chargeable!! Criminally bad, would never use talktalk again
Helpful Report
Posted 6 months ago
using your latest e-mail format, do not like it. it was better before ie up to several weeks ago george phillips
Helpful Report
Posted 6 months ago
Useless incompetent no knowledge technical skills,dont care wont care customer services, so far 3 missed appointments they lost the router 30 hours trying to get router to work ,now waiting for an engineer appointment,totally useless
Helpful Report
Posted 6 months ago
Have had three connections issues in the last month. Lost 4 days of work. Talk talk have ran 7 tests before they were willing to send an engineer and now still no connection. Been on their chat for hours and them asking the same questions over and over again. I am so fed up and they are unhelpful and will not help. Still no connection and still no engineer. Issue been going on repeatable for months. This is the worst one as no connection for 4 days. Although apparently someone will ring me on the 6th October. Terrible am so upset, need to work and can’t.
Helpful Report
Posted 6 months ago
No landline since 28th August, reported 3times, tried to speak to a human being- impossible. Used on-line chat didn’t get anywhere. Very difficult & confusing for older people to use Will not renew contract, their service is APPALLING !!!!!!!
Helpful Report
Posted 7 months ago
Worst experience EVER! -5stars
Helpful Report
Posted 7 months ago
Customer service is horrible. Very often problems with network.
Helpful Report
Posted 7 months ago
Flow the last review talk talk are a scammer, they hide I've cancelled with them on the 31 of August, they Were keep calling me for renew the contract and I've said no , in the end the send a bill for £37. 79 as a cancellation end of contract of denying I've sent via email , they were pushing me to the dead line just to get paid an extra month , and my contract was £22 a month , I'm really being bolid by talk talk , and all advice any one seen this review, think twice before you go with them. The customer service named ( mike) he was even shouting on the phone to pledge his policy over me , even I've said thi is the first time I'm hearing this, and he said if you me to continue you need to say and we proceed , waisted my time for 2 hours in my shift get me in trouble with my bosses, and I've paid the £37.97 , as unfortunately talk talk won't recognise I've called. and I've called and paid over the phone ,with lady name(buhli) she refused to send confirmation as ive paid 19/09/23 and I have ask her to confirm with( Mike) to send me confirmation email as I've paid and end of contract which finished 14/09/23, but pushing me till 14/10/23. Please don't go with them you end up a victim as I'm , an to of that' I never misse a payment. They don't consider it. Customers only numbers
TalkTalk 1 star review on 19th September 2023
Helpful Report
Posted 7 months ago
The worse company I’ve ever dealt with. Transferred to department after department of people who had no clue what they were talking about. Very rude staff and one man shouted at me. Left me with no Wi-Fi knowing I work for the NHS from home. Disgusting
Helpful Report
Posted 7 months ago
Poor costumer service. I did call them today and they keep on transferring my call to one another, and not connecting to right person or department moreover blaming themselves as call connected to different department. I did spent 1and a half hour on call wasting my valuable time. Very frustrating talk talk.
Helpful Report
Posted 7 months ago
I upgraded from Fiber 35 to Fiber 65 and saw no increase in speed whatsoever after they confirmed the line was switched. I had to pay a 30 Admin fee to switch to Fiber 65. I told them i should be downgraded back to 35 and they said i have to pay another admin fee of £30. Phone service was bad and eventually the phone went dead.
Helpful Report
Posted 7 months ago
I would give this company zero stars if I could. I have been trying to get on their lower ‘social tariff’ for months, as I am disabled, and they have been dishonest, obstructive and have just sent me an increased bill despite receiving all the evidence they asked for. I sent them paper copies which they denied receiving and photographic evidence, which they could not deny receiving and then was told that they would be in touch, but they have not and my bill this month is impossible to pay. I have spent many hours in correspondence with them and they really could not care less.
Helpful Report
Posted 7 months ago
Phoned customer service , on the phone for six hours being out from one team to another . Was asked by cancellation team to get proof from tech team , they couldn’t get an engineer appointment. After five hours . A manager came in and said I would have an engineer and a new router sent to me in two days z. Going on fourth day . No router but engineer came a out and said the router was old and faulty . Phoned today and I explained router hadn’t been delivered and an engineer had been out and there was no confirmation that I wasn’t to pay for engineer , so she would phone open reach , who were not available and who you can’t phone anyway. Extremely rude as well . They really haven’t a clue . They don’t look at your records and have a screen in front of them . Really pathetic . One woman manager with competence out of a six hour wait of complete torture and ignorance . Ironically, my contract ends next month , so much hassle to keep custom , when they obviously don’t care about customer service . Appalling !
Helpful Report
Posted 7 months ago
This company needs investigating for mis-selling and total incompetency in providing a service. Thee worst customer service experience of my life. Protect your mental health and stay well away from talktalk. Awful awful awful!
Helpful Report
Posted 7 months ago
Never choose this company people! There system is pathetic, you chat all day, to get anything, on top of that, you have been asked same ridiculous questions all over (what's your name and surname. And account number) Instead of calling properly, without going through there stupid voice mail, they use chats. No wonder your company loses clients! Only people working there are nice!
Helpful Report
Posted 7 months ago
Won't go with talk talk again even if it was free change to bt 3 months ago still getting billed , live chat is worse than useless , customer service is nonexistent . Stay away or you will regret it
Helpful Report
Posted 7 months ago
Most ignorant staff I have ever came across. I would give zero stars if possible.
Helpful Report
Posted 7 months ago
Talk Talk ended our contract when we moved and did not provide us with service for three months We are with BT but Talk Talk are still sending us bills for a service we do not have. They are absolute rubbish and will not fix anything for you. Be very aware !! They do not desrve even the one star I had to give.
Helpful Report
Posted 7 months ago
TalkTalk is rated 1.2 based on 1,407 reviews