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Tails.com Reviews

4.6 Rating 1,365 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

4.6

Based on 1,365 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

0203 322 4448

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Tails.com 1 star review on 6th October 2021

Tails.com 5 star review on 3rd August 2020

Tails.com 5 star review on 3rd August 2020

Tails.com 4 star review on 3rd August 2020

Tails.com 5 star review on 3rd August 2020

Tails.com 5 star review on 22nd July 2020

Tails.com 5 star review on 21st July 2020

81

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product, with the ability to alter the makeup of the food. Price can always be lower!!!!!!!! Delivery is okay but we have had times when it has been left outside of our gate, when we have been home and have found the box by chance, it has improved, but time will tell.”

Posted 2 years ago

“Took a while to find a food that poppy would eat and had tried many before settling with tails.com Poppy enjoys her wet food now but I often have lots a dry food over every month before the next bag arrives as she does not eat much of that. It would be good if you could order either wet or dry food instead of both. Otherwise happy with service and delivery.”

Posted 2 years ago

“Helped my dog's stomach issues, used to have a super sensitive stomach with stomach bugs every other month but now she's strong as anything! Had no issues with deliveries. Only gripe is the price - I pay it because it is the best for my dog's health, but it is out of my preferred budget.”

Posted 2 years ago

“Bear, is still a pup when he started on Tails he has so much more energy full of life . And his coat has been in great condition.”

Posted 2 years ago

“Good quality, excellent price as my dog has grain free diet.”

Posted 2 years ago

“Grace is very happy with her food kibble and wet mix, however she is not a fan of the treats we have tried”

Posted 2 years ago

“I have been extremely happy with Tails food. Our Dog's health and energy has greatly improved since being on it. She had a few skin patches and they have completely gone and she is getting older and was limping but again she has improved greatly. The ability to alter your deliveries simply is brilliant and Rhiannon loves the Dental Chews which we have added to our regular order The only downside is delivery. The company Tails use don't give any indication of when the food will be delivered which means someone has to stay in all day for it and sometimes its not even on the day you expect. Such a shame . But the food and service from Tails is brilliant”

Posted 2 years ago

“Delivery prompt. Flexibility to change order. dogs like their food”

Posted 2 years ago

“Great customer service and my dog loves the food, it seems great quality. The only thing I’d say to improve would be to use more eco friendly packaging for the dry dog food. Otherwise can’t fault the service or quality.”

Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review, we really appreciate it. We're so happy to hear your dog's loving their tasty tails.com food. We're currently trialling a new kibble bag, which is fully recyclable, so we'd definitely recommend watching this space as this is something we'd love to achieve this year. Esme from tails.com

Posted 2 years ago

“Would be nice if the box came nicely I have sent photo by email . I know it’s a busy time but who ever packed the box should of done a.better job plus I paid a lot of money I don’t think I got all my order”

Posted 2 years ago

“Luna is 5 months old now and seems to enjoy this food. However recently she's not as keen. Not sure if they have changed it somehow? 🤔 Love the fact its delivered to the house and seems to work with her sensitive stomach as we have not have any tummy troubles for ages.”

Posted 2 years ago

Hi Clare, Thank you for taking the time to leave us such a lovely review! Although I'm sorry to hear Luna has gone off her tailored recipe in her recent delivery, and I'm keen to help. As Luna grows and changes throughout the different stages of life, her recipe will be changing with her, optimised to provide her with the best nutrition so she can be a happy and healthy dog. Not to worry, as we have millions of tailored combinations, so I've emailed you directly so we can look into making a new recipe for Luna, which she may prefer - I hope to hear from you soon. Thanks from Becca at tails.com

Posted 2 years ago

“Good quality and value, reliable delivery service and easy to amend or delay”

Posted 2 years ago

“Good customer service, both our dogs love the food and we know its healthy for them, cost of the food is also good..”

Posted 2 years ago

“We love tails. It is so convenient Saving me time and we never run out, my Jackapoo loves the meats she gets. For a fussy eater her bowl is always clean. She's not mad keen on her biscuits but they usually get eaten by the end of the day.”

Posted 2 years ago

“I am extremely pleased with the products and the customer service. Everything arrived exactly on time and even when I made an error and omitted some items, the prompt solution was impressive”

Posted 2 years ago

“My Miniature Schnauzer loves the wet food and biscuits. I have a bit of a problem with the website as I find it a little difficult to navigate. I had to phone Customer Services to sort out out and the lady was extremely helpful. Disappointing that you can’t have just the wet food without the dry though, seems ridiculous to me. My dog Poppy only has a small handful of biscuits with her wet food so I always have loads left over each month. Can you sort this out please Tails? The vet says she needs to loose weight which hasn’t happened yet. Otherwise I thoroughly recommend.”

Posted 2 years ago

“My dog loves the food from tails as he’s fussy but eats everything that has been tailored to him. On the negative side although you can put your order on hold it doesn’t allow you to maybe just hold on the dry biscuits or wet food. I’ve got to much dry food and would like to skip a couple of months in order for me to use them up. This is the only downside for me.”

Posted 2 years ago

“My dog loves his food, no doubt, it is helping with his weight problem for sure, but why does it suddenly go up in price? £32.93 in September, £36.28 in October??”

Posted 2 years ago

Thank you for taking the time to leave us a review, Valerie. It's lovely to hear Junior is getting on well with his weight loss plan. We appreciate the past year has been tough for many of our customers, so we froze our prices for 9 months throughout 2020. In order to continue providing you with the same level of service, and Junior with his tailored nutrition, we do now need to increase your monthly price. I've gone ahead and sent you a direct email so that we can discuss this further - I hope to hear from you soon. Best wishes from Becca at tails.com

Posted 2 years ago

“My dogs love the Tails food but once I adopted my second I found it difficult to justify the price, even though my dogs always cleaned their bowls. It’s great if you only have one dog!”

Posted 2 years ago

“Barney love the wet food can’t get enough of it never last long in his bow. He loves all the different flavours.”

Posted 2 years ago

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Tails.com is rated 4.6 based on 1,365 reviews