Tails.com Reviews

Name: Tails.com
Rating: 4.63

4.6 Rating 1,365 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

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4.6

Based on 1,365 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

0203 322 4448

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tails offer an excellent well balanced meal for my dog. Their delivery and customer service are also very good. All at a very reasonable price. Well done Tails!”

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Posted 2 months ago

“So, I’m giving Tails.com a 3 star rating for literally one reason - why can you not cancel the biscuit element of your order?!?!?! I have a very very VERY fussy Maltipoo. She lovessss the wet food and I do pad it out with a little of the biscuits which she’ll occasionally humour me by eating. However, 2kg of biscuits a month is wildly over what we will ever need. You can amend your wet food choices but you can’t take the biscuits off for one/two months. I now have bags and bags of the stuff which is annoying and wasteful. I’m contacting the customer team to check if something can be done or I’ll have to cancel my subscription purely for this reason. Otherwise, I think it’s great but if you’re claiming to be “tailored to your pet” then tailor it to MY pet. Please!”

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Posted 2 months ago

“Guinness’ lovely food delivered on time but left at back gate rather than back door and it’s too heavy for me to carry. Guinness loves food but is adoring this new variety and demands both breakfast and supper ten minutes early !!!”

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Posted 2 months ago

It's lovely to hear Guinness enjoys his tailored recipe and slow-cooked wet food! We want your subscription to run smoothly, including delivery to your door, so I'm sorry that Guinness' parcels have been left at the gate rather than your back door. I'll get in touch with you directly so we can feed this back to our couriers and pop some delivery instructions on your tails.com account. Thanks, Becca at tails.com

Posted 2 months ago

“I find price ok in comparison with shop bought and no carrying it all home. Delivery time is great has always arrived on times stated. Never had to return anything so do not now about returns or refunds. But that can only be a good thing. Customer service is good though do find it hard to navigate web sight to alter order.”

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Posted 2 months ago

“Not happy with not really being able to find right email address to send a request with help with my dogs food who has been poorly I have emailed on Tuesday still no response! It's quite urgent I need a response! Need to change food”

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Posted 2 months ago

I'm really sorry to hear you've had trouble getting in touch with us and that Arlo has had a bout of pancreatitis. I hope he feels better soon! I've checked your contact history with us and can't see your email from Tuesday, so perhaps it was sent to the wrong address. You can always contact our friendly Customer Experience Team by emailing hello@tails.com, sending us a message on Facebook to TailsUK, or calling us on 0203 322 4448 (lines are open weekdays from 9 am to 5 pm). I can see you sent us an email yesterday afternoon. One of our Food and Health Specialists has already replied and adjusted Arlo's tailored recipe to accommodate his new pancreatitis diagnosis. The updated recipe is low in fat to prevent flare-ups in the future - you can see more details in our reply. If you need further help or have any questions, feel free to get in touch with us using the contact details listed above. Thanks, Becca at tails.com

Posted 2 months ago

“It was so helpful after we rescuing our dog to know the food was selected to help her put on weight. When she had done so we changed the composition to maintain good health and weight . The downside is not knowing exactly which day within the delivery window the food will arrive. Sometimes it’s the day after the requested delivery window. I end up buying more food to fill the gap which undermines the point of the service. Advice: arrange delivery window to ensure you won’t have completely run out of dog food!”

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Posted 2 months ago

It's lovely to hear how well Ray's getting on with her tailored recipe, Sarah; I'm glad she's reached her ideal weight and is in good health! We want your tails.com subscription to be as effortless as possible and convenient, including delivery to your door; I'm sorry to hear this is where we've let you down. We send enough food for 31 days based on Ray's feeding plan, and from checking your account, I can see each delivery has arrived within the 3-day delivery window set on your account, so I wouldn't expect you to run out sooner than that next delivery. I'm keen to look into this and Ray's feeding plan in more detail to ensure your subscription works as intended; I'll email you directly, and I hope to hear from you. However, if you prefer to discuss this over the phone, our friendly Customer Experience Team is on hand to help, and lines are open on weekdays from 9 a.m. to 5 p.m. See how to get in touch here: help.tails.com/hc/en-gb. Thanks, Becca at tails.com

Posted 2 months ago

“Rumba loves the food and choice. Empty bowl every feed time. Excellent delivery and choice of foods. I’m very pleased.”

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Posted 2 months ago

“No nonsense. Our dog loves the new food. So much better for him. Highly recommend.”

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Posted 2 months ago

“Absolutely love tails.com. My dog Penny has totally loved the meals that are delivered. Don't have any complaints, Great value for money and very convenient. Highly recommended”

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Posted 2 months ago

“My dog suffers with a sensitive tummy and tails have really helped him. His coat is so smooth. Delivery is great.”

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Posted 2 months ago

“My dogs love the food from Tails.com. Deliveries are prompt, communication is excellent, and customer service has always been superb! Would highly recommend”

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Posted 2 months ago

“My Newley rescued, old Yorkshire terrier would not eat any food for more than a week , but since discovering tails.com she eats every scrap, and this is about 6 months down the road, I get dry and wet food, delivered on time every month, customer service is great as they even send you reminders incase anything needs changed. Website so easy to use , I cannot rate them highly enough”

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Posted 3 months ago

“My dog loves the food he used to only ever eat his previous dog food in little bits throughout the day now when I put his food down he eats it all in one go and really enjoys it! He’s lost weight with the correct amount of kibble we use and he loves the wet food at lunch time! His cost is also more shiny! Delivery is great and easy to do if you need to make your delivery come sooner it’s really easy! I love the fact I don’t have to worry about running out, only thing is I have had a box before that was previously opened and battered from a delivery driver”

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Posted 3 months ago

“Very pleased with the service I receive from Tails. On several occasions I have had to ask advice and have always, very quickly received helpful and informative information. Delivery is reliable too and food always arrives on time. Thank you”

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Posted 3 months ago

“We had problems finding food that our dog would happily eat. We tried various dried foods to no avail, mixed them with chicken, still not much joy. My son passed on a free trial for Tails.com & that was it! We now have a dog who eats all the kibble & delicious sounding wet food sent to us for him. Having the food,as well as our poo bags & dental treats delivered, is so convenient. We're also happy with cost, info re delivery dates - which can easily be changed & the entire service.”

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Posted 3 months ago

“So easy to use, lexi loves her food, as a German shepherd she can be quite fussy so this is great. It really is order, sit back and don't worry about ever running out!”

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Posted 3 months ago

“Ive had 2 snall rescue dogs on tail now for over a year these dogs wouldnt eat any other dog meat whatsoever so was living on lamb chops steak chicken which was ok but there poos was runny and disgusting to pick up there poos are now firm no stomach trouble and are very happy billy the yorkshire terrior is 18 and benny the churkie is 14 100% would recommend tails also there resonably priced food is well packed and delivered to your door so no heavy lifting tails also have a app where you can manage or change dogs food if they dont like flavours prefer pate or terrine or gravy”

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Posted 3 months ago

“I’m very happy with tails.com more importantly my dog loves the dry and wet food. People keep commenting on her shinny coat which means she is very healthy. The cost is really good too and as it’s delivered to your door makes it so easy”

Helpful Report

Posted 3 months ago

“Great customer service and communication, the price isn't to bad to be honest I thought it would work out more. Delivery system is quick and smooth. Happy customer and dog.”

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Posted 3 months ago

“Great advice just a phone call away. Excellent delivery always on time.”

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Posted 3 months ago

Tails.com is rated 4.6 based on 1,365 reviews