“Literally I believe Hyundai Santa Fe are 7 seater car I won a bid just to be sure of the vehicle am buying I chatted with the customer service I was told it was a 5 seater I explained the issues to them that I have a large family and I need a 7 seater am really sorry for that just of a sudden my account was suspended just for that and I was told to pay £600 just for that.”
Hi Alex,
Thank you for taking the time to leave a review. I am sorry to hear about your experience, however, it is in our terms and conditions that any user who wins an auction vehicle is expected to pay for the vehicle or pay a relist fee if they no longer want it, failing to do so results in a suspension on the account. If you would like to discuss your account suspension please speak to our advisors on our live chat.
Thanks,
Hollie
“Picked up a car from Bristol yesterday and Daniel he deserves credit and a promotion.
Not only with myself, but with other customers he is willing to help them out and advise, I seen some guys struggling with their car whilst inspecting and Daniel helped them resolve their concerns straight away.
Great member of staff and an asset to the business, has an excellent work ethic.”
Hi Sham,
Thank you for taking the time to leave us a great review. I am pleased to see you had a great experience with us and really appreciate to good feedback on Daniel, I will make sure to pass this on.
Thanks,
Hollie
“Very disappointed.
Bought a transit custom. They ask if I wanted it loaded onto my trailer I said no because they pick it up with a forklift. When I got home I had a good look round the van. The sill was creased in 2 PLACES, about 5 inches in width. Same size as a forklift blade! The Ad blue tank was burst due to previous lift with the forklift, directly in line with the crease on the sill.
It has cost me £600 in total to get sorted.”
“No idea about their salvage auction cars, but for parts. they were great. A pair of VW headlights that were in as new condition when they were cleaned up. Genuine parts for same price or less than cheapo pattern items and they were well packed and arrived the next day.”
“Took 7 days to send item, when I tried to contact them i spoke to the most incompetent person who didn't know what he was doing which made the whole experience miserable and time consuming”
Hi,
Thank you for taking the time to leave a review, I am sorry to hear about your experience using our parts service and for the delays on your item.
Thanks,
Hollie
“Worst experience I ever had. Firstly they send completely faulty part, even worse I was going to replace. Wasted all day to fit and unfit it, wasted a lot of money for this job to do. They agreed their quality control team made a mistake. No any compensation for wasted time and money. Ok, we agreed an exchange to another part. It had to arrive in 2 days. 4 already passed and nothing. I start looking where is the part and appears that it even not sent. Same story again, it should arrive in another 2 days. Brilliant! Waiting again.”
“Please don't buy anything at all form this company as they are Fraud rants very low life Unprofessional but very professional thugs scammers i wish i knew all this before i placed the order don't have any Customer Support specially if you are buying parts from their Online/Webchat team, I Bought the engine of them for a customer's car I placed the order on 21 March instant online link payment and i was told that the engine will be deliver within 2 to 3 days as of today 28 March i did not received the engine i am still chasing them up the worst part is there is no one who calls you back and comforts you as i am really fuming cheesed off the way i was treated tried to get their CEO email but they did not give it to me after 2 to 3 days when i did not received the engine i am still on their webchat team i am really stressed out and they are still making and try to keep their words and promises to deliver the engine , SHAME ON YOU SYNETIQ SHAME ON YOU SYNETIQ SHAME ON YOU SYNETIQ and EESPECIALLY THE CEO Tom Rumboll dont deserve to be the CEO.Finally if you all want your peace of mind dont even think of buying dealing with this Scammers at all i bet you and now YOU BEEN WARNED wish what they had or have done with their customers they go through the same pain frustration”
“Be slightly cautious when bidding for cars on this site - they seem to be bidding on items themselves and relisting/selling for a profit on their sister website "Repossessions UK".
Recently bid on this alfa quad https://auctions.synetiq.co.uk/auction/items/details/2018-alfa-romeo-giulia-v6-biturbo-quadrifoglio-2891cc-turbo-petrol-automatic-8-speed-4-door-saloon/413154 to be outbid in the last few seconds and went for 18kish
Shortly see this listed for sale on AT by "repossessions uk" which have it on sale for 29k”
“I try buying the car today. My maximum bid was £2510 what I was make around 9.00am auction was finish before 11.00 am . When auction was finish at the time what they show car price was £1860 what I was happy and started processing and auction was started again because they told me if you put bid on the last 60 seconds it is added 15 seconds of auction. Someone was bidding for 10-15 min and I was just looking because I couldn’t do nothing, I was blocked, . He bid from 1860 to 2530 by £20 . Customer service said was everything ok , nothing helped,”
“Purchased a van. Went to collect on 21st Jan 24. I turned up and the van had been damaged further since Synetiq took the photos to advertise it.
Once you've paid they will not refund your money. They will offer to relist the van for auction and charge you loads!
You cannot ever speak to anyone, the only communication is through an on line messaging service.
Van was advertised with FSH. It did not exist. They didn't even have the V5 document.
Whilst waiting to collect the van, I watch them drive vehicles around on fork lifts like they were toys. They don't handle them nicely. Be aware!
My van was drivable but has clearly been fork lifted and as a result has a damaged exhaust.
They are cowboys. Don't waste your time or money. You'll never get what you pay for.”
“Absolutely joke just won a car checked it they advertise it wrong registered on 03/17
They advise it as 08/17
Contacted them and all they say is sorry I should of checked it myself ...
I refused to pay for it they suspended my account and asked me to pay £458 relist fees to unblock my account .
why is that
is not my fault ?
You putting wrong advertise
You have all the paper work for that car I don't
I'm sure they checked it all before advertising it
This company are thief's”
“Absolute scumbags my car was paid to be held safe here. It got assessed and i got paid out and bought it back the state it was brought back in. I paid for it to be held safe here. Robbers. Car was in good conditon your wording on reports stole parts connectors swopped the bottle steam coming out snapped wires just wrecked little thieves had no right to take from my car. It was always coming back to me it was only to be assessed and priced for me. How dare anybody take from my car. It came in good condition it should of been brought back in good condition.”
