“First they sent the wrong part even though i said i dont need it anymore and charged me a '20% handling fee' and then the other headlight i received had broken brackets which they only refunded £20 for even though it was listed as "grade A".
Selling terrible parts and takes 2 weeks to receive.”
“Worst experience I ever had. Firstly they send completely faulty part, even worse I was going to replace. Wasted all day to fit and unfit it, wasted a lot of money for this job to do. They agreed their quality control team made a mistake. No any compensation for wasted time and money. Ok, we agreed an exchange to another part. It had to arrive in 2 days. 4 already passed and nothing. I start looking where is the part and appears that it even not sent. Same story again, it should arrive in another 2 days. Brilliant! Waiting again.”
“Please don't buy anything at all form this company as they are Fraud rants very low life Unprofessional but very professional thugs scammers i wish i knew all this before i placed the order don't have any Customer Support specially if you are buying parts from their Online/Webchat team, I Bought the engine of them for a customer's car I placed the order on 21 March instant online link payment and i was told that the engine will be deliver within 2 to 3 days as of today 28 March i did not received the engine i am still chasing them up the worst part is there is no one who calls you back and comforts you as i am really fuming cheesed off the way i was treated tried to get their CEO email but they did not give it to me after 2 to 3 days when i did not received the engine i am still on their webchat team i am really stressed out and they are still making and try to keep their words and promises to deliver the engine , SHAME ON YOU SYNETIQ SHAME ON YOU SYNETIQ SHAME ON YOU SYNETIQ and EESPECIALLY THE CEO Tom Rumboll dont deserve to be the CEO.Finally if you all want your peace of mind dont even think of buying dealing with this Scammers at all i bet you and now YOU BEEN WARNED wish what they had or have done with their customers they go through the same pain frustration”
“Be slightly cautious when bidding for cars on this site - they seem to be bidding on items themselves and relisting/selling for a profit on their sister website "Repossessions UK".
Recently bid on this alfa quad https://auctions.synetiq.co.uk/auction/items/details/2018-alfa-romeo-giulia-v6-biturbo-quadrifoglio-2891cc-turbo-petrol-automatic-8-speed-4-door-saloon/413154 to be outbid in the last few seconds and went for 18kish
Shortly see this listed for sale on AT by "repossessions uk" which have it on sale for 29k”
“I try buying the car today. My maximum bid was £2510 what I was make around 9.00am auction was finish before 11.00 am . When auction was finish at the time what they show car price was £1860 what I was happy and started processing and auction was started again because they told me if you put bid on the last 60 seconds it is added 15 seconds of auction. Someone was bidding for 10-15 min and I was just looking because I couldn’t do nothing, I was blocked, . He bid from 1860 to 2530 by £20 . Customer service said was everything ok , nothing helped,”
“Purchased a van. Went to collect on 21st Jan 24. I turned up and the van had been damaged further since Synetiq took the photos to advertise it.
Once you've paid they will not refund your money. They will offer to relist the van for auction and charge you loads!
You cannot ever speak to anyone, the only communication is through an on line messaging service.
Van was advertised with FSH. It did not exist. They didn't even have the V5 document.
Whilst waiting to collect the van, I watch them drive vehicles around on fork lifts like they were toys. They don't handle them nicely. Be aware!
My van was drivable but has clearly been fork lifted and as a result has a damaged exhaust.
They are cowboys. Don't waste your time or money. You'll never get what you pay for.”
“Absolutely joke just won a car checked it they advertise it wrong registered on 03/17
They advise it as 08/17
Contacted them and all they say is sorry I should of checked it myself ...
I refused to pay for it they suspended my account and asked me to pay £458 relist fees to unblock my account .
why is that
is not my fault ?
You putting wrong advertise
You have all the paper work for that car I don't
I'm sure they checked it all before advertising it
This company are thief's”
“Absolute scumbags my car was paid to be held safe here. It got assessed and i got paid out and bought it back the state it was brought back in. I paid for it to be held safe here. Robbers. Car was in good conditon your wording on reports stole parts connectors swopped the bottle steam coming out snapped wires just wrecked little thieves had no right to take from my car. It was always coming back to me it was only to be assessed and priced for me. How dare anybody take from my car. It came in good condition it should of been brought back in good condition.”
“This company is there just to take your money not bothered at all about the customers baffles me why would iaa would even buy this company let alone let them run it iaa hence hbc were excellent never had a issue with them regularly buying 10-15 cars a month now bck to copart..”
“I recently won a car auction from this platform, expecting a vehicle in "start and drive" condition as advertised. The auction site even displayed a picture of the car's dashboard with the engine running.
Upon collecting the car, I encountered a frustrating issue – the vehicle wouldn't start. After attempting to jump-start it, I discovered that the smart key provided was incorrect. Even after replacing the fob battery and verifying the physical key ( it doesn't fit), it became evident that the car was handed over with the wrong key. A call to recovery confirmed this, leading to additional expenses and unnecessary hassle.
When I reached out to customer service through the chat feature, Martyn insisted that the provided key was correct and hinted at the need for reprogramming.
The response was unsatisfactory, especially considering the misleading nature of the listing. The site had showcased an image of the car in a running condition, leading me to believe it was indeed operational. Martyn acknowledged using the same key to start the vehicle for the listing picture but refused to take responsibility for the discrepancy. its is clear that key i am holding is not the right key as it doesn't open the physical key slit. and car was complaining it is the wrong smart key.
Feeling deceived, I expressed my frustration, stating that I wouldn't have bid as much or at all if the accurate information had been provided. Martyn, however, maintained that there was nothing that could be done or compensated for their mistake.
If the car does not start then they should mention it. now i paid more than what the car is work and I need to go through the hassle and expense to rectify it.
This experience is unacceptable, akin to feeling cheated and taken advantage of. I've been a repeat customer, but this incident has left me deeply dissatisfied. I am now left with a car that requires more investment than anticipated, and the unwillingness to rectify the situation is disheartening.
As a customer who has invested time and money into this platform, I expect better transparency and accountability. Unfortunately, my attempt to resolve this issue through customer service has proven futile. I am now seeking guidance on the complaint procedure to escalate this matter further. I am willing to take it up to the trading standard if needs be.
In conclusion, my experience with this auction platform has been disappointing, marked by misleading information and a lack of willingness to address the issue.
further there is no phone number to call if there is an issue.”
“Having experience of Copart thieves, we want to buy back our Cat car that can be fixed with only a mornings work and a few bolt on panels.
We agreed this with LV who call handler said no longer use Copart and they agreed photo up loader.
LV agreed car stays here so there can be no issues of transport/fork lift damage or parts going missing.
Not trusting the situation, the car is well away and boxed in.
Lo and behold, message car being collected by Synetiq, replied outlining not to bother as no car to collect-still they turn up.
Seem pretty keen to collect the vehicle even after a txt message and explanation on door step.”
““Be very careful my experience over the years they can see if you are bidding they have a team who fake bids and push prices up and some how if u manage to win at cheap price once u paid they say sorry car was sold in error and your money will be refunded u cant do anything it will take months to get money back and your time and money is wasted they show u only good pictures but when car is delivered u will be shocked that its got 10000s more spending they say run and drive you will find engine is gone when you try to complain or take them to court they are protected because you agreed their terms and conditions and it says they r not responsible for anything my 10 years experience and bought over 20 cars made
Very little profit but stopped now because they got worse now and lie on everything””
“won a camper paid the £15000, damaged when i arrived to pick up the camper it was worse than the pics they posted looked totally different the inside was so bad i had to say please return this camper back into their compound and paid them to relist the item it sold for £7510 after the 4th attempt it actually got sold and been paid for just waiting on my money now lost 8k with them not even left the compound there's defo something going on with this company ill update you soon when i get paid or not”
“Be very careful my experience over the years they can see if you are bidding they have a team who fake bids and push prices up and some how if u manage to win at cheap price once u paid they say sorry car was sold in error and your money will be refunded u cant do anything it will take months to get money back and your time and money is wasted they show u only good pictures but when car is delivered u will be shocked that its got 10000s more spending they say run and drive you will find engine is gone when you try to complain or take them to court they are protected because you agreed their terms and conditions and it says they r not responsible for anything my 10 years experience and bought over 20 cars made
Very little profit but stopped now because they got worse now and lie on everything”
“You must be very careful with this auction sites firstly they changed there name so many times from Motorhog auctions and now synetiq also new name known as salvage market they are all crooks and abusing the systems with fake bidding go on as soon you complain to them they change there tone and say we are so sorry to hear that best way to purchase anything from these crooks is buy on your debit card so you can get your money back just look at the reviews and the amount of county court judgements they have be aware from these sharks every one”
“Problem after problem.
Firstly, the only way you can communicate with this company is via web chat. It takes quite a while for them to answer each message and when you are trying to resolve a problem that they have created it is very frustrating.
I purchased a bumper and drivers side headlight. The parts arrived and upon opening I discovered I had been sent a passengers headlight. I went through the long process of web chat being passed between departments and was eventually advised that an exchange would take place the following day (double clarified this). I took the day off work and no one came. Again, went through the long process of contacting via web chat to be told it was being collected that day and would be delivered the next day. In the mean time upon looking to fit the bumper I have realise that all of the mounting on the right hand side has been snapped off. When I purchased this bumper it was still on the salvage vehicle so this would have been noticed before it was sent out to me. Back through the long chat, unable to offer a replacement and unwilling to refund the additional delivery paid for this item leaving me out of pocket - shocking considered all the problems encountered so far.
Taken another day off work, the replacement headlight arrived - it's broken! Cracked because its been sent poorly packaged. At this point I am ready to give up and would not recommend anyone using Synetiq for parts. Don't put yourself through the hassle, I would recommend you purchase what you need elsewhere.”
““I purchased a car from this company, description Cat N salvage, starts and drives. The pictures of the car looked fine and I send recovery truck to collect it. Clearly the car had been damaged seriously since the pictures were taken and this car did not drive.Send complaint to customer service and showed them the pictures I had taken as evidence to gain compensation. They just spouted out bog standard rules and regulations. This company does not care about it's members, it will not investigate to see if you are right and it seriously only cares about pounds and pence it can take from you. Bad! Bad! Bad! Bad Company!”
“This company should have been shut down a long time ago look at how many people have lost money with this company trading standards needs to be informed about all these on line auctions they have changed there name so many times from synetiq to motorhog and now salvage market”
Hi,
Thanks for taking the time to leave a review. Our full t's & c's are on the website and available to view when you purchase from us. We still remain SYNETIQ, not 'salvage market'.
Thanks,
Hollie
