“Purchased a van from them, paid in full transport driver went over 150miles to pick up. They sold the van elsewhere outside of auction, joke of a company and committing fraud. They run the auctions blatantly every week with many lots sitting just one bid before reserve “coincidence” one bid and you win it. Watch the auctions for yourself and see it everyday. They steal parts off the vehicles and damage all the underside with forklifts, many smashed diesel tanks and adblue systems. You have no recourse with them with their so called terms and conditions they always mentions.”
Hi there
Thank you for taking the time to leave a review. I am sorry to hear about your experience with our auction and can understand your frustration arriving to our site and the van not being available, please email complaints@synetiq.co.uk so we can investigate this for you.
Thanks,
Hollie
“What happened to innocent until proven guilty? This company isn’t bothered!! If you sell a car you bought from Synetiq and the new owner tries to contact the original owner, it will be you who’s account gets suspended. Apparently it’s my responsibility to find out they got the contact information from the sat nav and call list from the car. Oh and if you live chat them expect to get cut off at exactly 5pm.”
Hi Paul,
Thank you for taking the time to leave a review. I am sorry to hear about your experience with our auction, please email complaints@synetiq.co.uk so we can investigate this for you.
Thanks,
Hollie
“ABSOLUTE JOKE OF A COMPANY. carousel emails and chatbot rubbish. no human to human contact. generic replies. no issue resolve. utter incompetent staff.
TROTTED UP on the auctions, says reserve met, then hey ho, its back on auction next week. its common practise now that ANY online auction platform wether it be the shyster sellers at SYNETIQ or BCA, they trot the bidding up and if nobody gets hoodwinked into giving all the money for it, then its back on next week and repeats until it sells.”
Hi,
Thank you for taking the time to leave a review. Our live chat is manned by colleagues and is not automated responses. As for the auction this is how it runs:
As an auction listing is coming to its close, the activity of the bidders can reach its highest peak depending on how many members there are currently participating in the bidding as well as those whom have placed proxy bids.
When items are showing ‘closing’ the status will show ‘winning’ if you are the highest bidder, however, bids can still be placed at this time at which point will auto extend the time and could result in your highest bid being beaten by another member. Your status will update and show ‘not winning’ if you are outbid.
Once members have placed the highest amount they are willing to bid and the activity stops, the item will then end showing ‘closed’. An item will only reach a closed status when the bidding activity from members has finished allowing the time to reach zero. Auctions cannot be closed manually.
We do understand the final few minutes of an auction can be tense for the buyer, especially when there is high activity from numerous bidders at the same time as well as other items being bid on round the same time too.
Thanks,
Hollie
“Took 7 days to send item, when I tried to contact them i spoke to the most incompetent person who didn't know what he was doing which made the whole experience miserable and time consuming”
Hi,
Thank you for taking the time to leave a review, I am sorry to hear about your experience using our parts service and for the delays on your item.
Thanks,
Hollie
“I purchased a car from this company, description Cat N salvage, starts and drives. The pictures of the car looked fine and I went to collect it. Clearly the car had been damaged seriously since the pictures were taken and this car did not drive. Spoke to customer service and showed them the pictures I had taken as evidence to gain compensation. They just spouted out bog standard rules and regulations. This company does not care about it's members, it will not investigate to see if you are right and it seriously only cares about pounds and pence it can take from you. Do not Join them and do not trust them!!!”
Hi Gordon,
Thank you for taking the time to leave a review. I am sorry to hear about your experience with our auction, please email complaints@synetiq.co.uk so we can investigate this for you.
Thanks,
Hollie
“They, Synetiq, sold me the wrong car to make gain. I got a terrible faulty car not the listed car.
They listed FR62BWF which I bought.
But they delivered through third party NL05MCG
They don’t want to admit their mistake
The MOT test on the delivered car came up terribly wrong and does not reflect the sold car. The difference between the sold and delivered is huge and visible through vehicle enquiry gov portal
Obviously they made me loose money to make gain
I also noted that they don’t meet nor respect bidding rules
They do extend the defined close time limit to make extra gain.
reference 26/3872211”
Hi Ahmed,
Thank you for taking the time to leave a review. I am sorry to hear about your experience with our auction, please email complaints@synetiq.co.uk so we can investigate this for you.
Thanks,
Hollie
“They have bidding rules they do not adhere to, which say if you bid and then outbid then the clock goes back 15 seconds so you may bid again.
I watched an auction close out as the winning bidder only to see that bidder never won or the clock go back 15 seconds. It never gave a chance to bid again or showed that someone else had bid.
It looked for all intensive purposes the person I was watching bidding won the auction. Then it came up after the auction closed out and no 15 seconds were added that they did not win and the bid went up £10 but it said he was winning...?
So don't trust this website or its bidding rules, they will sell you want they cannot sell or should. As I say they have some way of placing a bid probably in favour of some friend of someone in the auction to stick an extra £10 and not show the bid
to you and give 15 seconds time for you to bid again.
Shocking system and the company does nothing about it, something is happening that robs people who pay a fee to bid of their fees and it is not a fair playing field.
They give no explanation just you did not win. It is supposed to be a live auction and it is scamming auction site that's what it is.”
Hi Craig,
Thank you for taking the time to leave a review. I am sorry to hear about you are not happy with our auction, we have a proxy bidding system so our users can set a maximum bid price so they can bid on vehicles when they are not around.
Thanks,
Hollie
Hi John,
Thank you for taking the time to leave a review. I am sorry to hear about your experience with our auction, please email complaints@synetiq.co.uk so we can investigate this for you.
Thanks,
Hollie
“Beware they take custom pictures so you dont really see the real damage and most pictures are a mile away so again they claim was pictured but how can you see anything from that distance!? I bought a expensive x5 2021 and front end was damaged, windscreen and loads more- charging cable missing, matts missing seems like they steal parts from you car and re-sell them! BEWARE BUYING ANY SALVAGE FROM THEM”
Hi,
Thank you for taking the time to leave a review. I am sorry to hear about your experience with our auction, please email complaints@synetiq.co.uk so we can investigate this for you.
Thanks,
Hollie
“Literally I believe Hyundai Santa Fe are 7 seater car I won a bid just to be sure of the vehicle am buying I chatted with the customer service I was told it was a 5 seater I explained the issues to them that I have a large family and I need a 7 seater am really sorry for that just of a sudden my account was suspended just for that and I was told to pay £600 just for that.”
Hi Alex,
Thank you for taking the time to leave a review. I am sorry to hear about your experience, however, it is in our terms and conditions that any user who wins an auction vehicle is expected to pay for the vehicle or pay a relist fee if they no longer want it, failing to do so results in a suspension on the account. If you would like to discuss your account suspension please speak to our advisors on our live chat.
Thanks,
Hollie
Hi Rick,
Thank you for taking the time to leave a review. I am sorry to hear about your experience, if you'd like to tell us more please email complaints@synetiq.co.uk. We no longer have phone lines however you can speak to us using our live chat system.
Thanks,
Hollie
“If you're a novice don't buy you will not get what you're bidding for once they have got your money that's it. I burt a van was told it starts and drive went there Van doesn't start wasted of time ( if I new it doesn't start I wouldn't have bided ) going there. This auction is for professional car dealerships NOT FOR A PERSON LOOKING FOR BARGAIN IF IT START OR NOT ON THE DAY YOU GOING TO COLLECT YOU WILL NOT GET YOUR MONEY PLEASE IF YOUR LIKE ME LOOKING FOR BARGAIN DON'T I AM ACTUALLY GOING TO GET SOME LEGAL ADVICE GUYS PLEASE PLEASE DON'T BIDE BECAUSE YOUR NOT GOING TO GET WHAT IT SAY ON THERE DESCRIPTION”
Hi Ajmal,
Thank you for taking the time to leave a review. I am sorry to hear you had a bad experience using our auction, please email auctioncomplaints@synetiq.co.uk with the vehicle reference number so we can investigate this for you.
Thanks,
Hollie
“Dont buy from synetiq. I did that misstake and took a car home with more damages than advertised. They dont own up to it or have any interest once paid. DONT DO IT.”
Hi Levent,
Thank you for taking the time to leave a review. I am sorry to hear you had a bad experience using our auction, please email auctioncomplaints@synetiq.co.uk with the vehicle reference number so we can investigate this for you.
Thanks,
Hollie
“No phone contact --complete lack of respect for the customer from urine extracting call center reps who appear to consider anyone querying "being took on" classifies the complainant as the equivalent of something you occasionally tread in --it was a terrific company to deal with as IAA prior to this crew of telephone avoiding plastic gangsters got the controlling "talk centre " control --vote with your feet is the answer because if you can have an argument --and you're in the right --they'll just cancel your account anyway --good company been turned into a complete waste of space by call centre Divs with an over inflated opinion of their own importance--sooner not spend any more money with them as its unmitigated urine extraction from start to finish with them”
Hi Barry,
Thank you for taking the time to leave a review. I am sorry you feel this way, if you would like to provide us with feedback on how we can improve please email complaints@synetiq.co.uk.
Thanks,
Hollie
Hi Ali,
Thank you for taking the time to leave a review. I am sorry to hear you had a bad experience using our auction, please email auctioncomplaints@synetiq.co.uk with the vehicle reference number so we can investigate this for you.
Thanks,
Hollie
Hi,
Thank you for taking the time to leave a review. I am sorry to hear you had a bad experience using our parts service I can understand how frustrating this must have been. Please email partscomplaints@synetiq.co.uk so we can investigate this for you.
Thanks,
Hollie
“Purchased a land rover discovery paid on the day of sale booked a collection slot at Doncaster im from South Wales arranged with a transport company to collect and paid !!!Day before collection received e mail to say they had made an error and the vehicle should have been sold . After a few e mails it appeared that they have the right to cancel a sale . It took over 3 weeks to receive refund and i have e mailed six times regarding my out of pocket expenses re collection not one reply regarding any compensation Court case ?? should come to this through no fault of my own i’m out of pocket !!! Rob”
Hi Rob,
Thank you for taking the time to leave a review. I am sorry to hear about your experience with us and can understand how frustrating that must have been. Please email auctioncomplaints@synetiq.co.uk explaining your situation so we can look into this for you.
Thanks,
Hollie
Hi Aiman,
Thank you for taking the time to leave a review. I am sorry to hear you had a bad experience with our Bristol yard if you'd like to tell us more please email auctioncomplaints@synetiq.co.uk.
Thanks,
Hollie
“Picked up a car from Bristol yesterday and Daniel he deserves credit and a promotion.
Not only with myself, but with other customers he is willing to help them out and advise, I seen some guys struggling with their car whilst inspecting and Daniel helped them resolve their concerns straight away.
Great member of staff and an asset to the business, has an excellent work ethic.”
Hi Sham,
Thank you for taking the time to leave us a great review. I am pleased to see you had a great experience with us and really appreciate to good feedback on Daniel, I will make sure to pass this on.
Thanks,
Hollie
“Worst company to deal with in history, customer service is appalling and they are of no help, I wanted to give this company a try but ultimately was left hanging by my feet.
Would not recommend to anyone.”
Hi Rui,
Thank you so much for sharing your experience with us. We are sorry to hear that you had such a bad experience with us. We would really appreciate it if you could help us understand better how we can address the issues you have mentioned and improve the overall experience for our customers, please share this to complaints@synetiq.co.uk.
Thanks,
Hollie
