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SWR Home and Outdoor Reviews

4.8 Rating 624 Reviews

97 %

of reviewers recommend SWR Home and Outdoor

Company Reviews

4.8

Based on 624 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

SWR Installations Review - Reviews.io ⭐⭐⭐⭐⭐ Excellent service through sales, after-sales and installation. Courteous, efficient and quality product and installation.

About SWR Home and Outdoor:

SWR offer a first class Garage Door, Front Door and Awnings Installation service for both Domestic and Commercial customers throughout Herts, Beds, Bucks and London.

Visit Website

Phone:

01442 210741

Email:

sales@homeandoutdoor.co.uk

Location:

12 McDonald Way,
Hemel Hempstead Industrial Estate,
Hemel Hempstead
Hertfordshire
HP2 7EB

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SWR Home and Outdoor 5 star review on 10th February 2023

SWR Home and Outdoor 5 star review on 10th February 2023

SWR Home and Outdoor 5 star review on 16th January 2023

SWR Home and Outdoor 5 star review on 3rd November 2022

SWR Home and Outdoor 4 star review on 30th August 2022

SWR Home and Outdoor 5 star review on 25th August 2022

SWR Home and Outdoor 5 star review on 19th August 2022

52

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A quick and professional job. Small error at end when one of your operators pointed out that a small bracket was bent and asked if I wanted a quote to replace it I agreed but was sent an estimate to replace the whole door which I didn’t want or need.”

Posted 1 year ago

“Prompt, courteous crew No communication issues”

Posted 1 year ago

Thank you! Kind Regards, Home & Outdoor Team

Posted 1 year ago

“Overall we are very pleased, there was no pressure selling and the office interaction was good and professional. We were, however, a bit surprised with the fitting team. They did a great job but were very loud in their conversations together although they were aware that there were several of us in the house at the time. The three adults there all commented on it. This is the only reason we haven't given you 5 stars.”

Posted 1 year ago

Hi Mr Stedman, Thanks for the review and constructive feedback. Kind Regards, Home Team

Posted 1 year ago

“Friendly installers, worked quickly. Just wondering if I am to get cladding for the old frame as they did not have the work to replace it. ALso wondering if it is normal practice not to use 3 of the screw holes on the attached photo.”

SWR Home and Outdoor 4 star review on 30th August 2022

Posted 1 year ago

Hi Mr Martin, Unfortunately, we don't supply or fit cladding as part of our service. Also,the holes are meant for tensioning, not screws. Thanks for taking the time to leave a review! Kind Regards, Home & Outdoor Team

Posted 1 year ago

“Good service from start to finish.Good product at a reasonable price”

Posted 1 year ago

Thanks for the review :) Kind Regards, SWR Team

Posted 1 year ago

“I contacted the organisation as I was having problems with closing my automatic garage door which SWR had fitted some years ago. My initial contact was not very efficient as I was told the person dealing with these issues was not at their desk and will ring me back which they did not do. I rang again some hours later and got the person who was only interested in me paying a £90 fee for emergency call out. The operatives arrived slightly earlier than the agreed time and were very efficient and professional. I have no problem with how the problem was solved but dissatisfied with how I was originally treated.”

Posted 1 year ago

Hi Mrs Coleman, Thans for the review and sorry you had a bad initial impression. Your feedback has been passed on to the team. Kind Regards, SWR Team

Posted 1 year ago

“Apart from a hiccup initially regarding the installation of the door, owing to the surveyor not noticing a gas pipe that required moving, the second installation day went very smoothly and we are really pleased with the door.”

Posted 1 year ago

Hi Mr Lawler, Thanks for the great review and apologies for the initial mistake. Kind Regards, SWR Team

Posted 1 year ago

“Good choice at showroom, being able to try doors was helpful. Staff knowledgeable. With the description and inventory of all component parts we had to be very thorough in checking through - 2 mistakes were spotted and quickly corrected (but would have been a problem if we hadn’t been thorough). Installation very good, pleasant workers, clean. Due to age of house the fitting wasn’t straight forward but a very neat job. All packaging and old doors were removed off site. thank you.”

Posted 2 years ago

Thanks for the review! We're pleased to hear you're happy with the product and service :) Kind Regards, SWR Team

Posted 2 years ago

“I was very pleased with the service received from SWR. Bo and Joe who did the install were great and we love the finished product.”

Posted 2 years ago

“Good service despite the waiting time for delivery, but guess this is due to COVID/Brexit ?”

Posted 2 years ago

“Kept informed. Delay to delivery of awning, no fault of SWR. Installers very pleasant and efficient.”

Posted 2 years ago

“Apart from the delay due to circumstances out of SWR's control, everything turned up as expected. Bo & Joe, the installers, we were brilliant. They carried out an excellent install, and made sure everything was as it should be before they left.”

Posted 2 years ago

“Great product and a great installation team let down only by a couple of areas where the preparation for the installation could have been better.”

Posted 2 years ago

“Overall a very good experience, sales very responsive and helpful, showroom visit was good and installation team excellent. However, our Markilux 6000 awning was installed with 4 spreader plates (due to it's weight and our walls) that we weren't aware of in advance. These impact the appearance, and similar aren't shown in any of the brochures or on the website, and has left a slightly negative feeling, we feel we should have been made more fully aware of these before purchasing. Also the communication ahead of installation could have been better - when the expected lead time was up we had to follow-up via the sales team to get updates on dates - more proactive communication at this point would have been appreciated.”

SWR Home and Outdoor 4 star review on 17th May 2021

Posted 2 years ago

“Very pleased with the awning and fitting.”

Posted 2 years ago

“Product good -instalation good. Cancellations and delays not so good”

Posted 2 years ago

“Our awning looks amazing. The people that came to install it were friendly, tidy and respectful of our property. Promised timelines were fulfilled.”

Posted 2 years ago

“Impressive handling of my request for a quote through to installation. Excellent install team Nathan and Joe? . BTW I never give 5 stars to anyone- nothing is ever 100% in this world”

Posted 3 years ago

“Gave us what we wanted”

Posted 3 years ago

“Pre sales & sales - informative, responsive, efficient and flexible. Delivery delayed by Covid. Installation - the guys arrived on time, had everything they needed, both product and tools, were experienced, polite and got the job done. Even with a job this size there were only three small issues which were resolved the following week. Accounts called for final payment before issues resolved, just a matter of communication. Have already recommended SWR twice and will not hesitate to do so again.”

Posted 3 years ago

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SWR Home and Outdoor is rated 4.8 based on 624 reviews