SWR Home and Outdoor Reviews

Name: SWR Home and Outdoor
Address: 12 McDonald Way, Hemel Hempstead Industrial Estate, Hemel Hempstead, Hertfordshire
Rating: 4.84

4.8 Rating 625 Reviews

97 %

of reviewers recommend SWR Home and Outdoor

4.8

Based on 625 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

SWR Installations Review - Reviews.io ⭐⭐⭐⭐⭐ Excellent service through sales, after-sales and installation. Courteous, efficient and quality product and installation.

About SWR Home and Outdoor:

SWR offer a first class Garage Door, Front Door and Awnings Installation service for both Domestic and Commercial customers throughout Herts, Beds, Bucks and London.

Visit Website

Phone:

01442 210741

Email:

sales@homeandoutdoor.co.uk

Location:

12 McDonald Way,
Hemel Hempstead Industrial Estate,
Hemel Hempstead
Hertfordshire
HP2 7EB

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SWR Home and Outdoor 5 star review on 10th February 2023

SWR Home and Outdoor 5 star review on 16th January 2023

Mr C Edwin

SWR Home and Outdoor 5 star review on 3rd November 2022

Mr M Brooke

SWR Home and Outdoor 4 star review on 30th August 2022

Mr J Martin

SWR Home and Outdoor 5 star review on 25th August 2022

SWR Home and Outdoor 5 star review on 19th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firstly I’d like to mention the the repair was carried out professionally and quickly with great care and deserves specific praise. However, be aware that the initial installation by SWR is only covered with a 2 year warranty with no exceptions. I was informed when first fitted that this particular window was stiff to close because of the window seals. It appears from the technicians that recently rectified the problem was that the closing issue was due to incorrect original installation and a misalignment of the locking catches. My frustration is of course that it should have repaired by SWR with no changes to me as it was a problem with the original fitting.”

Helpful Report

Posted 6 months ago

We want to start by expressing our gratitude for taking the time to share your feedback with us. We are truly sorry to hear that your recent experience with our service did not meet your expectations. We understand that you were expecting a seamless experience, and I want to assure you that your satisfaction is of the utmost importance to us. Our installations come with a 2-year warranty, as clearly outlined in your quotation and invoicing paperwork. Additionally, you also benefit from a manufacturer's parts guarantee from Origin, which extends for an impressive 20 years. Upon further investigation with the installer who visited your property, it appears that the issue you encountered was related to a supplier matter rather than an installation problem. We take full responsibility for any inconvenience you've experienced, and in light of this supplier issue, we have made the decision to refund the callout charge you incurred. We deeply apologize for any confusion and frustration this situation may have caused you. Your satisfaction is our priority, and we genuinely hope that this resolution is satisfactory to you. If you would like to discuss this matter further or have any additional concerns, please do not hesitate to contact Scott at 01442 210741. He will be more than happy to assist you and address any remaining questions or issues you may have.

Posted 6 months ago

“Fitters and product very good Dave Green did a great job Service and management poor”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review, and sorry you feel our service and management weren’t up to the level required. Please could you contact Scott on 01442 210741 to discuss where you felt we fell short on this occasion, as our customers' feedback is vital in helping us improve. Thank you again for your feedback Kind Regards, SWR Team

Posted 1 year ago

“I had issues with programming my remotes, called but was not told the correct way to program the remotes. No choice but to book an engineer visit, £130 + vat. They canceled the 1st appointment which caused me some problems when the engineers arrived, I told them how I was told by their office to program the remotes, they told me that is wrong. They showed me how is done, took only a few minutes. Expensive visit. I did send an email to Nicole but so far NO reply. Shame. M.Shojaie 38 Parkside NW7 2LP”

Helpful Report

Posted 2 years ago

“The product seems to be good quality so I’ve given two stars. Sadly the process of buying was less positive. We were originally told the delivery date would be early January. Excitingly, we were then told that it would actually be late December. But when the delivery date arrived we were told that the December delivery date was incorrect. And we were back to early January. When that delivery date arrived we were told that there was going to be a further delay. Eventually the doors arrived on the 26th of January. Obviously this involved quite a lot of disruption and expense as builders had to be redeployed and other tasks shifted around.”

Helpful Report

Posted 2 years ago

Hi Mr Beloe We’re sorry that you’re unhappy with how long delivery took. The manufacturers initially confirmed a December date but then delayed it due to unforeseen issues. We were in regular contact with the manufacturer to keep you informed but circumstances were beyond our control, unfortunately. We understand this was frustrating and hope you consider using our services again in the future. Kind Regards, SWR Team

Posted 2 years ago

“Very average service for a company that is ment to be customer based”

Helpful Report

Posted 5 years ago

Hi Mr Cooper Thank you for your feedback, I am really sorry we have not met your expectations on this occasion. May I ask where you feel you have been let down? The door arrived from our supplier on the 31st of January and was installed on the 1st of February a day later. Also on the morning of your query after the installation we agreed that we would come out later that day to try and resolve, so would like to understand where we could improve. We really value your feedback as you say we consider ourselves a customer orientated business with “customers at our core” one of our values, so all feedback on how we can improve is appreciated. If you would prefer to discuss this please give me (Scott) a call on 01442 210741. Thank you Scott

Posted 5 years ago

“Incorrect sensors fitted which was disappointing.”

Helpful Report

Posted 6 years ago

Please accept our sincere apologies for this mistake. Customer satisfaction is of utmost importance to us. We reported the error to the manufacturer and are awaiting the correct parts. Our senior sales consultant will be in contact this morning to give you a further update. Please rest assured correcting this will be our priority. Kindest regards Lisa Bankole Director

Posted 6 years ago

SWR Home and Outdoor is rated 4.8 based on 625 reviews