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SWR Balustrade Reviews

4.7 Rating 138 Reviews

93 %

of reviewers recommend SWR Balustrade

Company Reviews

4.7

Based on 138 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About SWR Balustrade:

We supply and install stainless steel balustrade, handrail systems, and glass channel systems to both domestic and commercial customers throughout the UK.

Our aim is to provide premium quality, safe and reliable systems or components. We are committed to providing the highest level of customer service, our dedicated team are on hand to guide you through the entire process with the mission of making your balustrade purchase easy and exceeding your expectations.

Designing and installing your balustrade system is easier than you may think. Simply send us your sketches, photographs or technical drawings and we will help turn your vision into a reality.

Visit Website

Phone:

01442 210751

Email:

sales@swr-balustrade.co.uk

Location:

Units 2-4 Eastman Way,
Hemel Hempstead
Hertfordshire
HP2 7DU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website and the glass clips are well made and definitely fit for purpose.”

Posted 1 year ago

“ONLY HAD A SMALL ORDER BUT THE SWR TEAM WERE VERY HELPFUL AND MADE SURE I HAD RECEIVED ALL COMPONENTS REQUIRED FOR MY PROJECT. DELIVERY WAS ONLY 1 DAY AND WOULD RECOMMEND TO ANYONE WISHING TO USE THIS SUPPLIER”

Posted 1 year ago

“I finally received my order on 14 February. I really feel that you should change your couriers as they had my parcel from Thursday 9th and they are only approximately 6 miles away.”

Posted 1 year ago

Good morning, I have just had a look to make sure your order has been dispatched within the specified time given on our online store. The goods have been dispatched within the 3 working day period from when you placed your order and will be with you today. If you have any questions, please do not hesitate to contact me on 01442 210 751. Kind regards, Debbie

Posted 1 year ago

“Great service. Sent promptly.”

Posted 1 year ago

“excellent service”

Posted 1 year ago

“Great company from beginning to end. Very happy with the finished product.”

Posted 1 year ago

“Pleasant and extremely helpful. A little dearer than others but their knowledge was worth the extra.”

Posted 1 year ago

“Very good service”

Posted 1 year ago

Thanks for leaving a review. Glad you're happy with the service. Kind Regards, Balustrade Team

Posted 1 year ago

“Can't fault the service therefore couldn't suggest of any improvement. We'll done”

Posted 1 year ago

Hi, Thank you for taking the time to write a review. Kind Regards, Home Team

Posted 1 year ago

“Couldn't do enough for us regarding ordering very helpful”

Posted 1 year ago

Thanks for leaving a review. Kind Regards, Balustrade Team

Posted 1 year ago

“In my research for decking balustrade I came across SWR on the internet, read the reviews and contacted Leon Fletcher. I was not disappointed. What a breath of fresh air in customer service. Leon's knowledge, advice, dedication, communication skills and professionalism was a joy and reassured me of a successful project outcome. We had a couple of minor hiccups on the way but presented no problem to Leon who sorted them out swiftly without any fuss and bother. If ever there was a role model for someone to learn from about proper customer service ,Leon would be at the top. SWR should be proud to employ him. The product was excellent. Fine quality well engineered, easy to install and aesthetically pleasing. Price was good and delivery always prompt. I am extremely happy with the result and would recommend SWR and Leon.”

Posted 1 year ago

Hi John, Thanks for the great review. We passed your comments to Leon who is delighted you're so happy with our service. Kind Regards, Balustrade Team

Posted 1 year ago

“Very prompt professional service I recd exactly to scale what I ordered”

Posted 1 year ago

Thanks for the review and positive feedback! Kind Regards, Home Team

Posted 1 year ago

“SWR supplied our Balustrades and we are very happy with the finished product. We worked with Leon throughout the process who was excellent, nothing was too much trouble, from making slight adjustments on posts and even dropping off handrails to us one evening so we can fit in with our builders schedule. Thanks for a great service!”

Posted 1 year ago

Hi Andy, Thanks for the great review! Kind Regards, Balustrade Team

Posted 1 year ago

“GOOD PRODUCT, QUICK DELIVERY. THANKS”

Posted 1 year ago

Thank you! Kind Regards, SWR Team

Posted 1 year ago

“Excellent well engineered product”

Posted 1 year ago

Thank you for the review! Kind Regards, Alex

Posted 1 year ago

“Excellent service excellent advice”

Posted 1 year ago

Thanks for leaving a review. Kind Regards, Alex

Posted 1 year ago

“Brilliant asking for a review before the items have even been delivered, wish the delivery was as fast !!!!!”

Posted 1 year ago

Good morning, All of our Ecommerce customers a review link the day your order is due for delivery. I can confirm your order is out for delivery today with DPD. If you have any concerns or questions regarding your order, please do not hesitate to contact me on 01442 210 751. Kind regards, Debbie

Posted 1 year ago

“We have had a great experience with SWR. A first class product fitted by a professional and very helpful fitter. Even when we had a slight hiccup, the team at SWR were understanding and put it right quickly. Great customer service and recommended.”

Posted 1 year ago

“A quick and efficient supply of goods.”

Posted 1 year ago

“Unfortunately the outer circumference of the large lower upright has got clamp damage on it … delivery and solidity of item as expected ..”

Posted 1 year ago

Good morning, Thank you for your review. Apologies for you receiving a damaged component. If you would you like a replacement component, please could you email over your order number to sales@swr-balustrade.co.uk. Kind Regards, Debbie

Posted 1 year ago

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SWR Balustrade is rated 4.7 based on 138 reviews