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Swoon Editions Reviews

1.2 Rating 184 Reviews

4 %

of reviewers recommend Swoon Editions

Company Reviews

1.2

Based on 184 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swoon Editions 1 star review on 29th May 2022

Swoon Editions 1 star review on 29th May 2022

Swoon Editions 1 star review on 29th May 2022

Swoon Editions 1 star review on 29th May 2022

Swoon Editions 1 star review on 14th May 2022

Swoon Editions 1 star review on 14th May 2022

Swoon Editions 1 star review on 14th May 2022

28

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID SWOON AT ALL COSTS. Spend your money elsewhere. Terrible quality furniture, cheap construction and appalling customer service. We ordered a chest of drawers, a desk and 8 dining chairs. Two chairs broke within 6 weeks (the construction is hilariously poor), the desk was faulty and took ages to sort out. Chest of drawers is like a very cheap version of the website photo, its appalling quality despite the price tag. Paid for it and waited over 6 months for delivery with no updates too. It has taken so long to try and sort out with 'customer service', which is the worst I have ever experienced. Swoon are a sham - wish I'd read all these reviews before I'd spent my money there.”

Posted 2 years ago

“I've ordered a few pieces of furniture from Swoon - a TV table and two bedside tables - and they were reasonable quality for the price. My latest purchase of an extending dining table has been extremely disappointing. The first had serious scratches on the surface and the drawer didn't close properly - I waited a few weeks for an exchange and the replacement was even worse quality. Swoon offered a 15% partial refund - which given it was a £600 table seemed rather stingy. If I'd purchased it in a charity shop for £100 I would have been happy with it - but there's serious misalignment with their pricing and quality on this one.”

Posted 2 years ago

“Don't fool by their stylish website, we had a big house renovation and bought 3 kitchen pendants/console table/sideboard/shoe cabinet from them. First of all except the sideboard were actually good, the others all very average,cheap made, now the kitchen pendant paint has came off, and they can't fix it, I have to provide an invoice to get a repair fee refund to me. And when the shoe cabinet arrived, it wood was chipped on the hinge bit, and they KINDLY offered if I like to receive 20% to keep the item, or replacement will be 3 weeks, I mean who would keep something is going to break one day? Anyway, I waited over 1 month for the replacement, and in the end they said oh... We haven't got any stock atm and not sure when they will be back. So I have a massive brown box sitting in my lounge for 5 weeks, and had no where to put my shoes.... Anyway the quality is just shocking and the after care is terrible...DON'T FOOL BY THE PICTURES ON THE WEBSITE!”

Swoon Editions 1 star review on 5th March 2022

Swoon Editions 1 star review on 5th March 2022

Swoon Editions 1 star review on 5th March 2022

Swoon Editions 1 star review on 5th March 2022

Swoon Editions 1 star review on 5th March 2022

Swoon Editions 1 star review on 5th March 2022

Posted 2 years ago

“Excellent customer service Able to return drinks cabinet without question as it did not suit the room Took delivery of a sideboard which is fabulous solid well made and a very nice addition to our home Highly recommend Swoon Couriers were at all times courteous and very helpful”

Swoon Editions 5 star review on 2nd March 2022

Swoon Editions 5 star review on 2nd March 2022

Swoon Editions 5 star review on 2nd March 2022

Posted 2 years ago

“Please read - SWERVE SWOON. Ordered a bed from Swoon in September 2021 - to be advised 4 months later in January 2022 (after having followed up on my delivery several times, and after Swoon having held £1000 of my money all that time) that my bed was lost/missing. It has now been one month liaising with customer service, customer experience and lastly the complaints team, to no avail - all that can be offered is a £50 as compensation for this. So disappointed in this company, and now looking at 8 months without a bed when I could have ordered elsewhere months ago.”

Posted 2 years ago

“SO SO SO BAD! Which I’ve never bought from them. Believe the reviews, costumer service is appalling”

Posted 2 years ago

“Horrendous experience ordered sofa 2 months ago. Confirmed delivery twice also text on morning of delivery to confirm time then got a text an hour before delivery saying delivery cancelled and couldn’t give a new delivery date!”

Posted 2 years ago

“We ordered an armchair that was quite expensive. Before we had even sat on it one of the legs split into two. So we now have a three legged armchair. We emailed Swoon about this and it's been over a month of them trying to sort out delivery of a new leg and not once ounce of good customer service in that time - we had some team members telling us things were desptched and then others saying the legs were not yet in the country...a total shambles. We put this down to a one off and ordered a Speedy desk. The desk arrived and the top was covered in scratches and there was a large crack in the wood on the table top. We emailed customer service to see what they could do about this and were offered a 15% refund...the desk cost £299 so 15% barely even covers the £50 delivery charge. A total insult. If you want good quality and good customer service go elsewhere.”

Posted 2 years ago

“Your furniture is beautiful, but your customer services is awful. I have been waiting for an exchange after having a tv unit delivered without shelves. I have since been contacted and told the exchange was completed and there are documents to prove it. You are fraudulent and consumers need to think twice about purchasing goods from you. Customer services reply to your emails every day, but it's once per day, and they string you along. It has been weeks now. I do not recommend.”

Posted 2 years ago

“This is a company to avoid This is a company to avoid. I ordered and paid for a bed in June 2021. Bed arrived in late august and was faulty. Slats would not stay in. They sent a technician to ‘fix’ bed, which he could not. Since then all I have had is email after email telling me they do t know when a solution will be found. I have asked for a refund which they refuse until faulty bed is collected yet they won’t schedule collection. I have wasted so much time on this over 7 months with no refund, no working product, and not the slightest care from this company. Am surprised they are still in business.”

Posted 2 years ago

“I ordered a £2,500 sofa in August with a promised delivery in early November. After repeated calls and chats with their customer support, I realised that the sofa would never be delivered, and I just had my money locked for three months and a half. Avoid like the plague!”

Posted 2 years ago

“Horrible experience. So-called “customer service” is utterly useless - they’ve been unable to arrange delivery to central London location for weeks now. Shocking level of incompetence repeatedly displayed by Swoon employees dealing with the situation.”

Posted 2 years ago

“Shockingly bad experience. I bought a Katana sideboard 3 months ago and after waiting for it to be delivered, it finally was. Except, of course, the legs were missing which made it unusable. I contacted Swoon straight away and they told me they didn't have spare parts so they would arrange for it to be collected. 26th November: the delivery company were meant to collect it and we waited in on a Friday evening and had to cancel our plans. Of course, the delivery company didn't turn up and texted us late on Friday saying their 'van broke down' (apparently they say this all the time). I had to chase Swoon for 3 days to get another collection date in for the 3rd December. 3rd December: We received a text from the delivery company in the morning saying the sideboard would be picked up between 11am - 4:30pm and we waited in all day. The delivery slot passed and when we called Rhenus, the incredibly incompetent delivery company, they told us that this time the driver had 'sustained an injury' and wasn't coming to pick up the sideboard after all. There was absolutely no communication before this about the pickup being cancelled so we waited in for nothing and STILL have the sideboard at our place taking up a huge amount of space. As many many other people have said, I will never, ever buy from Swoon again - this level of customer service is absolutely shocking and they should be ashamed of themselves. DO NOT BUY FROM THIS COMPANY and if you have just placed an order, CANCEL IT IMMEDIATELY. Swoon does not care about its customers at all and the fact that they are still providing the worst service on earth with all these bad reviews outlining the problems in lots of detail says it all.”

Posted 2 years ago

“A dreadful experience with Swoon and appalling customer service. Ordered 2 sofas early March with a 12 week lead time. Sofas did not arrive as scheduled and had to contact Swoon for an update. Apparently a ‘quality control’ issue was the cause of delay. 2 weeks later and sodas further delayed. Again, no communication from Swoon and had to chase for info. The story was the same … a quality issue. I’m sure the ‘ customer service’ staff have a scripted list of excuses ! Sofas were finally out for delivery mid July when the courier called to say one sofa was damaged. We agreed not to accept delivery of the ‘good sofa’ and contacted Swoon A replacement sofa was ordered with a 16 week lead time. The delivery was finally confirmed for mid November … but on arrival there was only 1 sofa Swoon and the courier have no record of the other sofa. And … it’s no longer available to order. So, here we are mid November, having paid almost £5000 for 2 sodas in March and are now waiting for a Swoon ‘customer service manager’ ti contact us.”

Posted 2 years ago

“Sadly just taken delivery of a damaged Watson tv cabinet. Clearly been out to someone else, re sapped and sent out. Sent to top, damaged veneer to the front, and a dent to the front. No doubt once I repackage it the next person will get it. Very disappointed- not to mention wondering who touched it last and when. Second hand damaged products :-(”

Swoon Editions 1 star review on 12th November 2021

Swoon Editions 1 star review on 12th November 2021

Swoon Editions 1 star review on 12th November 2021

Swoon Editions 1 star review on 12th November 2021

Swoon Editions 1 star review on 12th November 2021

Posted 2 years ago

“Ordered a table, bench and chairs in June 2021. Table arrived with a fault. Chairs were “lost in transit” so didn’t arrive in August, told the new delivery date would be October, it’s now November… told they were “lost in transit” again. They won’t be able to deliver them until March 2022. We’re so disappointed we’ve cancelled the entire order. Will never shop from Swoon again.”

Posted 2 years ago

“Just to let everyone know 'I have been in a battle with Swoon since they delivered me a broken sofa 5 months ago. I was very patient and allowed a technician to visit to attempt to solve the problem, but even he was shocked at what had been delivered. Swoon have been promising to refund for the last 2 months, but have yet to perform. Be wary. And probably shop elsewhere”

Posted 2 years ago

“Ordered a Kipling upholstered bedframe, arrived after a considerable time but at estimate. Unpacked and put together, not too fiddly. Headboard nothing like the online images, very poorly upholstered, flat where online images show curvy features, totally inconsequential. Seams were puckered up and fabric not lying platon bed wings. Sent images to Swoon - 'yes we agree not what it should be, we will refer to the After Sales Team'. About 4 weeks later after numerous call and the weekly email from the Swoon customer team 'that's the way it is, within the manufacturing tolerances, no point in getting another as likely the same' I asked this to be revisited as we still like the bed online. Same feedback from Swoon. I had asked to speak to the After Sales Team but it seems the only internal people can contact them by email. The bed frame is now destined to go back. So - Dont got to Swoon for upholstered furniture. If you get furniture expect to receive a compromised product that will be with in manufacturing tolerances. Dont expect to get any empathy from After Sales. Swoon are not a business to pull out the stops and excel when they admitted they have got it wrong and try to excel and meet expectations driven by their images.”

Posted 2 years ago

“Ordered a sofa from Swoon 8 weeks ago, ordered in the sale so bought for a good price, however even though the lead time for delivery was 3 to 4 weeks I have still not received my new sofa and I’m now in week 8! Despite me phoning multiple times, more emails than I’ve ever had to send to an online supplier, all I’m getting back is a thank you for my patience and as soon as they know more they’ll be in touch! Sadly I feel like my only option is to go down the refund route and wait even more weeks for a sofa from somewhere else. Would definitely not shop with Swoon again or recommend them.”

Posted 2 years ago

“Read the RECENT reviews before purchase. I wish I had! I had been lusting after the Fresco dressing table for months, it was on my wish list for my new house. Really expensive but I decided worth it for a quality piece of furniture. 3-4 weeks wait, turned into 13 without any communication. I emailed at 8 weeks to say it would be there soon and to email once it had arrived. No real explanation or apology. Finally arrived 13 weeks later (10 weeks later than advertised), and I'm more than disappointed. The piece of furniture is damaged in 3 areas, a dent in the metal mirror, the metal edges have white speckles where they've not covered properly when spray painting and an finger smudge or scraped area at the front of the drawer which the paint has come off. There is clearly no quality check of their product before it is sent off. Then comes the communication... always a different person responding and no one cares. First offers 20% discount, then 40% discount but some of these things can't be fixed so I wasn't willing to settle for anything less than 60% refund, as the unit would still have cost me hundreds of pounds. So my options were... 1. 40% discount and keep the item 2. Replacement which would be JANUARY (5 months later). 3. or return for a refund. So I've wasted so much of my time and disappointed doesn't even cover it. Really think if it's worth waiting your time and money out of your account to buy from someone who does not care about quality checking their items or their customers.”

Posted 2 years ago

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Swoon Editions is rated 1.2 based on 184 reviews