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SwitchboardFREE Reviews

4.9 Rating 1,064 Reviews

98 %

of reviewers recommend SwitchboardFREE

Company Reviews

4.9

Based on 1,064 reviews


Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rang the offices wanting information about my account. Zoe answered the phone and was very helpful in advising me on how to locate the information on my online account. Once I was happy then to print off my invoices, Zoe offered to supply the invoices and email them across to me. Nothing is too much trouble for this company, they offer a professional service, and customer services are a great bunch of people to deal with. Thank you Zoe.”

Posted 2 years ago

“Excellent service very friendly and helpful”

Posted 2 years ago

“We were set up with our new Business Telephone number in a matter mins and had everyone set up”

Posted 2 years ago

“Hannah was so helpful! It was great to really feel like I was talking to a person.”

Posted 2 years ago

“I am blown away with the service we have received so far. Would highly recommend to anyone. Thanks so much Hannah”

Posted 2 years ago

“Excelle4nt service from the Team at Switchboard Free. Our monthly charges are very competitive and I like the flexibility of the system to divert calls to mobiles and offer different messages when applicable. Many Thanks and Well Done”

Posted 2 years ago

“Due to last minutes decisions we had to make some last minute changes! Both Zoe & Hannah were able to make these changes and help implement. Always been excellent support from SwitchboardFREE!”

Posted 2 years ago

“I signed up yesterday and it was simple, easy and a great price. Then to get a call today from the team was a great touch! I had missed downloading the app, they spotted that and actioned it for me! Fabulous customer service. Thank you”

Posted 2 years ago

“Great service always on the ball and helpful would highly recommend to any one with a buisness.”

Posted 2 years ago

“These guys are all really helpful, within just a few mins of them helping, I was all set up with my new number - basically most of the time when you're dealing with busy offices, you get rude robots on the other end of the phone who show that they don't care with their tone. Hannah B went out of her way and was super helpful. I forgot the name of the other person who helped me there but there is also another Hannah in the office so let's just say it was her! Really liked them! Nice guys, great service. Defo worth using them coz support is key when paying for a service, it's not a proper service without the support!”

Posted 2 years ago

“The 5* is for customer service from Toby, not for the phone app itself. I called up on the Saturday evening not expecting anyone to answer, but to my surprise I got put through to reception. The lady tried to help as much as she could and assured me as soon as the team are back in on Monday I will receive a call. First thing Monday morning I received a call from Toby who listened, advised and most importantly, helped. He looked down all routes as to why my app wasn't working, replied to my emails instantly and always returned my calls. Nothing was too much of an issue. In regards to the phone app, it wouldn't let me make outbound calls, so I had to go 4 days without it working which isn't ideal and also more money was taken from my account than agreed. But as mentioned, Toby was able to sort it all out and refund me the payments.”

Posted 2 years ago

“Fab team, fab app!”

Posted 2 years ago

“Excellent service”

Posted 2 years ago

“Very straight forward and easy to use. The customer support team are very quick to solve any issues. Thank you!”

Posted 2 years ago

“Value for money”

Posted 2 years ago

“Very good service”

Posted 2 years ago

“Having had the service in place for a few months now and knowing that the number of calls we would receive would be small, i was always a little concerned that we might get lost in the ether. How wrong can you be. Brilliant service and worth every penny”

Posted 2 years ago

“I had a couple of questions that I couldn’t resolve, rang and spoke to Hannah on the support desk. She spent time to understand my problem and then resolve it for me. Fantastic support and service, thank you.”

Posted 2 years ago

“Toby was excellent in supporting me with all my queries, he was very patient and kept his word above all Toby is professional and friendly”

Posted 2 years ago

“Hannah was a great help with prompt responses from the moment I had sent an enquiry regarding a service I didn't even think we'd be able to get with SwitchboardFREE! From the first response we were set up with the required capabilities and Hannah even helped with further queries, again all within a quick turnaround! Cannot be any more satisfied!”

Posted 2 years ago

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SwitchboardFREE is rated 4.9 based on 1,064 reviews