SwitchboardFREE Reviews

Name: SwitchboardFREE
Rating: 4.90

4.9 Rating 1,064 Reviews

98 %

of reviewers recommend SwitchboardFREE

Company Reviews

Metrics

4.9

Based on 1,064 reviews


Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have found this facility extremely useful. Today when I needed help that was given and I was able to carry out the change successfully . Thank you”

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Posted 3 years ago

“Very good service, a bit expensive compared to other companies but reliable and responsive always. Many thanks for everything.”

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Posted 3 years ago

“Took a little bit of extra help to get going but Hannah was more than happy to do that and answered all our questions without hesitation. Early days but seems good so far.”

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Posted 3 years ago

“All staff members were excellent and extremely helpful over chat. All problems were resolved really quickly and everyone was friendly. Particularly impressed with the service provided by Hannah, who closed the account for me in record time. The only negative we experienced was some difficulty with changing over phone numbers on the website, so some clients called on 2 occasions and were unable to get through as the website didn’t save the updated redirect number. This was quickly resolved by staff immediately when we contacted them and the clients reached voicemail so no harm was done. We are closing down a voluntary Covid 19 hotline as it is no longer needed but I would definitely use SwitchboardFREE again in the future.”

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Posted 3 years ago

“Website was very glitchy when putting order through. Received a phone call next day which made sure all was in order and set uo the voip app. App didn't want to work initially but was quickly resolved via chat. Customer service very helpful.”

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Posted 3 years ago

“Provides the functionality of in in house system with good customer support.”

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Posted 3 years ago

“After an issue, a solution was found very quickly and implemented within the hour Customer service is really noticed when things go wrong, which they always will, and I appreciate the swift response. Thank you.”

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Posted 3 years ago

“Quick and immediate help”

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Posted 3 years ago

“The website is a bit opaque, as I had no idea how to navigate it, and the FAQ does not address that there are two apps and I might be on the wrong app. However, Katie was really helpful, and although it was initially a struggle, she soon realized I was not using the right app! Using SwitchboardFree fine now.”

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Posted 3 years ago

“Awesome service, great prices, friendly, helpful staff. The best switchboard service in the UK.”

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Posted 3 years ago

“We had a short but useful call which was handled in a professional and knowledgeable manner.”

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Posted 4 years ago

“Great service from Hannah. Here's to a long term relationship.”

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Posted 4 years ago

“This Company provides and a brilliant service around the clock.”

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Posted 4 years ago

“I found the live chat on the online portal extremely helpful - my helper was very helpful and pleasant to chat with.”

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Posted 4 years ago

“You don't get full marks today because your website was messing about - I had to try logging in 5 times before I actually got I (yes, I was using the correct deets, before you ask!), as it just kept taking me back to the login page. And then I could not actually end my live chat (the end chat button just did not work!) However, my live chat agent Hannah Welsh gets top marks for freindliness, professionalism and super speedyness is sorting me out :)”

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Posted 4 years ago

“Just joined up again . Really great service & a very competitive price . Everyone I have spoken to have been the consummate professional in their dealings Would highly recommend”

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Posted 4 years ago

“Good easy to use”

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Posted 4 years ago

“We have been using switchboard free for a good few months now. It has enabled us to have a landline number but we can divert to where we need it to go.”

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Posted 4 years ago

“Great service - works well and simple to operate through the app.”

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Posted 4 years ago

“Good application”

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Posted 4 years ago

SwitchboardFREE is rated 4.9 based on 1,064 reviews