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swiss-store.co.uk Reviews

4.8 Rating 1,840 Reviews

97 %

of reviewers recommend swiss-store.co.uk

Company Reviews

Product Reviews

4.8

Based on 1,840 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03445678365

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate
Cheltenham
GL51 8PL

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swiss-store.co.uk 5 star review on 23rd October 2023

swiss-store.co.uk 5 star review on 18th June 2023

swiss-store.co.uk 5 star review on 6th March 2023

swiss-store.co.uk 5 star review on 18th February 2023

swiss-store.co.uk 5 star review on 18th February 2023

swiss-store.co.uk 5 star review on 11th November 2022

swiss-store.co.uk 5 star review on 2nd October 2022

25

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a classic red camping pen knife. Medium size, just as described on the site. Came in perfect condition in a new box, and was nicely engraved as I had wanted it. So why only 4 stars? Well, the blades are quite hard to pull out for people who have short or weak fingernails. Anyway, they're stiff and somewhat inconvenient.”

Posted 1 year ago

“I do not have any issue with the store but I am disappointed about the item purchased. The multitool I ordered is smaller than I thought and really heavy for its size. Slightly overpriced for the size of it.”

Posted 2 years ago

“Bought it for my son for Christmas he’s really happy with it, he loves the great outdoors and camping etc…the only downside is for the price and quality it would’ve been nice if it came in a nice presentation box”

Posted 2 years ago

“I had to speak to someone at the Swiss Store because the Swiss Army Huntsman knife web page wouldn't allow me to enter engraving details. The lady I spoke to was very helpful and she took my order over the phone. The engraved names I requested on the blades of the two knives I bought for my grandsons in Classic Script was superbly done. This will make them a very special keepsake.”

Posted 2 years ago

“Unfortunately the clock I ordered was faulty. However, the telephone customer service was most helpful and a full refund was rapidly issued. So credit Swiss Store for resolving a manufacturing problem without any quibbles.”

Posted 2 years ago

“Bought a Mondaine strap which arrived quickly. It had an odd attachment mechanism (I hope it sticks) and is a slightly different shade of red from my previous one so I’m not 100% sure it’s genuine but the price suggests it should be. :-)”

Posted 2 years ago

“Swiss army knives are lovely things. The engraving was done quickly and neatly, and made my wife smile. Thank you :)”

Posted 2 years ago

“Fast and efficient service but thought that the personalisation was quite poorly executed, in so far as the writing is easily rubbed off.”

Posted 2 years ago

“Always good quality products, but all products should come packaged as mine didn’t as a gift it looked like a eBay second hand present”

Posted 2 years ago

Hi Shaun, the pouches come direct from Victorinox unpackaged, we package them for minimal damage whilst trying to reduce our use of single use plastic, I hope it doesn't detract from the purpose though.

Posted 2 years ago

“Prompt and efficient service”

Posted 2 years ago

“I always buy Swiss backpacks for myself. The products are always great and last years. Only down side to the model I got this time, is that the zipper pulls are all metal and they jigle a lot when I am walking.”

Posted 2 years ago

“I would have given 5 stars, but the website on an iPad or iPhone is not user friendly. I ended up with the wrong font because I got so frustrated with it. Improve the website and you’ve got 🌟🌟🌟🌟🌟”

Posted 2 years ago

“The customer service was perfectly adequate, nothing special, nothing bad. The product looks excellent, but is rather insubstantial. I have previously owned, but lost, a metal version of the knife which was much more robust. The present one does not compare well, although for light work it will probably be OK. To be non-PC it is a lady's knife!”

Posted 3 years ago

“I bought a man's Mondaine watch maybe 15 or 20 years ago. I wear it all the time and it looks a bit battered now, but is easy to read, and very reliable. I have had trouble finding the 16mm-wide leather watch straps for it in high-street shops, and though cheaper, sometimes those don't fit very well and come apart if they are a bit narrow at the buckle-end. In contrast the real Swiss-Store Mondaine strap fits perfectly, and makes the watch look almost as smart as when I bought it. Delivered quickly too!”

Posted 3 years ago

“PRODUCT ARRIVED PROMPTLY”

Posted 3 years ago

“Great service, would have been lovely if the leather wallet had a brass pop fastener like it used to, I personally hate velcro fasteners because they are not in line with the high quality of the product, and are loud and always catch on clothing. Lovely that I could personalise the blade. Good and efficient service. The toothpick on this seems a lot flimsier than the one that my father had and the saw not as sharp so not as adventurous for my 13 year old daughter, (come on Swiss Army knife people we are not wrapping our kids in cottonwool!). Would be great if there could be a gender option. e.g. the caption 'she who dares wins' to empower her on her adventures, (I'm anti woke generation so don't mean to be woke by suggesting this!). Lovely to have this to give to my daughter on her birthday. Think she will be overall delighted with it.”

Posted 3 years ago

“I needed to return a product, due to an error I made when selecting the product. I rang to explain and the customer service was great, really helpful, talked my through an exchange, offering me solutions to get the correct product. I am still awaiting the returns info, so I do need to check the email address they hold/spam on my inbox.”

Posted 3 years ago

“Fairly prompt but tracking did not work”

Posted 3 years ago

“1: Persistent in their review requests... 2: Not the cheapest in their field - but excellent quality backed by a lifetime guarantee on Victorinox Swiss Army Knives - which ARE the best. 3: A full range of spares is always available - i.e. handle scales, tweezers, toothpicks, needles, small screwdrivers and pens. 4: NOTE: The FOLLOWING questions are not really relevant, as my recent attempt to contact Victorinox Customer Service was in order to provide a review of my latest order - though that failed, due to password confusion. Therefore, as the following questions are irrelevant, their answers should be ignored.”

Posted 3 years ago

“I ordered a Victorinox Penknife for a Christmas present , It arrived in the post after three days well wrapped . I ordered it to be engraved by laser , when it arrived it had been lasered but on the handle there was an abrasive rubbed mark over the lettering , it does not look very nice . I also ordered up another exactly, and that was also rubbed over again . Maybe the old fashioned engraving is the tidier way to go .”

Posted 3 years ago

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swiss-store.co.uk is rated 4.8 based on 1,840 reviews