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Swinnerton Cycles Reviews

4.6 Rating 4,167 Reviews

91 %

of reviewers recommend Swinnerton Cycles

Company Reviews

Product Reviews

4.6

Based on 4,167 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 20th April 2024

Swinnerton Cycles 5 star review on 20th March 2024

Swinnerton Cycles 5 star review on 15th October 2023

Swinnerton Cycles 5 star review on 3rd October 2023

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Swinnerton Cycles 5 star review on 3rd October 2023

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Swinnerton Cycles 5 star review on 29th September 2023

Swinnerton Cycles 5 star review on 29th September 2023

86

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not great. Bought a sram shifter set listed as a left and right shifter in the advert and on the box. Turned up and it was just a left shifter. After a few back and forth’s with Will in customer service (who was very good) I was told that the listing was wrong and it was for a single shifter. Posted the shifter back for a refund. Customer service was good, the outcome and buying experience was bad.”

Posted 8 months ago

Dear Ben, Thank you for taking the time to share your experience with Swinnerton Cycles. We are sorry for the inconvenience and poor outcome of your purchase. We certainly strive for better customer service and buying experiences, and we'd appreciate your feedback on how we can make it better. Is there anything else we can do to make your experience with us better? Again, thank you for taking the time to let us know about your purchase. Sincerely, The Swinnerton Cycles Team

Posted 8 months ago

“Rubbish company”

Posted 8 months ago

“Das bestellte Teil ist bis Heute nie angekommen. die angaben zur Lieferzeit war schon komplett übertrieben. doch das es nie Ankommt ist dann doch einer zuviel. überhaupt nicht weiter zu empfehlen!”

Posted 9 months ago

“Hope 150 purple Cranks arrived but the hope box was not sturdy enough and had failed inside so that the cranks were banging and rattling against each other. this caused chaffing to one crank and the other had a weird dull stain on the white section. I paid full price but got shabby seconds. I emailed swinnerton and cc hope but no one replied. Seems a shame for Hope to make such a good product and be let down by a rubbish box!”

Posted 10 months ago

“my order was never delivered. Still waiting for it”

Posted 10 months ago

“Hi I’m still waiting for the delivery”

Posted 10 months ago

“I never got the product.”

Posted 10 months ago

“Order an item which showed in stock but ended up on a long delivery. Emailed twice for delivery updates with no response. Cancelled the order as no longer required. Now the item has turned up and I need to return it.”

Posted 10 months ago

“The Top Cap for the Metron 5D ACR arrived completely damaged in a bag from FedEx. I waited almost two months for the item, even though the item should have been in stock. And now this.”

Posted 10 months ago

“I haven’t received my order. I check the fedex tracking number, my order already delivered to UK Address. However, I ordered to deliver to my address in Infonesia”

Posted 11 months ago

“Order not received. Delivery address should be : 26 Rue des Fleurs - 03 700 BELLERIVE SUR ALLIER - FRANCE and not SLOUGH - BU Please check FED EX number 398209975882.”

Posted 11 months ago

“I ordered an " in stock " item . I waited 10 days and contected Swinnerton .In stock at suppliers was the line . Was promised a call back to find out what's happened . Noone called back I called Again the next day to cancel . Got an email confirmation of tge cancellation . 3 days later the item turned up and my refund didn't. Totally pathetic and couldn't have got everything more wrong”

Posted 11 months ago

“Have not received good purchase yet so survey premature at best. Taking Longer than usual To arrive in australia from UK.”

Posted 11 months ago

“Bought a small spare part for a derailleur and was charged £6 shipping. Purchase not received and no response to followup emails.”

Posted 11 months ago

“My order was placed on 29/4/2023 and still not received 12/5/2023. I have paid £6.00 for postage and I have chased this order now 3 times. Unacceptable service and I will not use again.”

Posted 11 months ago

“Sent the wrong items and refuse to refund Blamed me even though I showed them the items on there web site They have consequently changed the web site 😕 My query was beydealt with by the worlds most argumentative man Worst customer service I’ve properly ever had”

Posted 1 year ago

“delivery received >3 weeks after the order. 1 item on 2 doesn't match with order/packing list...”

Posted 1 year ago

“They sent me the wrong part, not what I ordered, and won’t send me the actual item I ordered until the wrong part they sent me is returned despite this not being my fault in the first place. Absolute joke.”

Posted 1 year ago

“Hello, I am sending the information I got since I did the purchase. I would really appreciate if you could help me to understand what happened. I bought it more than 1 month ago, and is not clear for me why I never received it. I will be pending for your answer. Thanks in advance for your help.”

Posted 1 year ago

“Hopeless. Still not been delivered. "Out for delivery", and "couldn't find your address" (we are in a massive site in the middle of town where we have been for 200 years). You can't run a business with non-delivery like this.”

Posted 1 year ago

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Swinnerton Cycles is rated 4.6 based on 4,167 reviews