Swinnerton Cycles Reviews

4.66 Rating 1,855 Reviews
92 %
of reviewers recommend Swinnerton Cycles
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
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Swinnerton Cycles 5 star review on 3rd March 2021
Mark Dodds
Swinnerton Cycles 5 star review on 10th January 2021
Ahmed Alhay Alhameli
Swinnerton Cycles 5 star review on 10th January 2021
Ahmed Alhay Alhameli
Swinnerton Cycles 5 star review on 26th December 2020
Andy Horsfall
Swinnerton Cycles 5 star review on 7th December 2020
Swinnerton Cycles 5 star review on 15th September 2020
Rupert Matthews
Swinnerton Cycles 5 star review on 15th September 2020
Rupert Matthews
Anonymous  // 01/01/2019
Got what I ordered as described in good time. Thanks
Posted 1 week ago
Brilliant quick turnaround of order and mega service
Posted 1 week ago
I found these guys while searching for group set components which have been really hard to source but been able to find them here. Great service and very helpful on the phone when checking stock. I should be keeping this one to my self but they deserve the review. Highly recommended.
Posted 2 weeks ago
Very quick delivery. Quick response from queries. Will use again.
Posted 2 weeks ago
Professional and prompt service.
Posted 2 weeks ago
I really like this mirror gives good visibility of cyclists and vehicles behind. Unfortunately it out of stock most places except Swinnerton Cycles. Order and delivery went to plan.
Posted 2 weeks ago
Extremely good service, helpful and friendly
Posted 2 weeks ago
This is the third one of these saddles I have on my bikes having moved on from prologo scratch pro saddles. The shorter nose and wide sit area makes it extremely comfortable for me.
Having researched the prices I found Swinnerton Cycles to be the cheapest and knowing the product well I didn't hesitate on ordering the saddle. It's the first time I've used Swinnerton cycles, their service was faultless and I wouldn't hesitate to buy from them again. A true 5 star service
Posted 2 weeks ago
Prompt reply to email query and very efficient and friendly visit to shop to pick up ordered item.
Posted 2 weeks ago
Were very helpful and chased up my order so that it arrived promptly
Posted 3 weeks ago
Swinnerton cycles was very good however dhl had problems delivering no fault of swinnerton they chased it up and pleased with my purchase.
Posted 3 weeks ago
Great delivery speed. Price was very competitive.
Posted 3 weeks ago
Damaged product twice
Posted 3 weeks ago
Ordering, delivery and product all good
Posted 3 weeks ago
Quick delivery
Posted 3 weeks ago
Excuses after excuses given to me on my order. I have given them 2 chances to resolve this and each time they failed to resolve.

Called the first time after on the Monday to find out where the order was, they advised that it hadn't shipped.

Second time I called 2 days later to be told that it was a mis-scanning issue with courier and that they would have to order again and should be with them today (1st Feb 2021) for despatch to me for delivery 2nd Feb 2021, when i phone at midday today i was told the order has missed the run today and this it would be with them on the 2nd and then with me later in the week,

This is not acceptable. There is a pandemic but if you cannot meet the targets and keep providing excuses after excuses not related to the pandemic as to why an order has taken nearly 2 weeks to actually fulfil then i suggest you either stop your mail order process and also change your courier from the warehouse to your shop and get some proper processes in place to mitigate these issues.
Posted 1 month ago
Good fast service with competitive prices.
Posted 1 month ago
Fantastic service from Swinnerton.
I ordered my EOVOLT after calling them first and spoke with a real human being.
Having been reassured I placed my order on line and amazingly my bike arrived the next day .
I would also give 5 ⭐️ for the EOVOLT bike , really well thought out and great quality
Posted 1 month ago
Excellent service and a pleasure to deal with.
Posted 1 month ago
Can't the speed or competence of the purchase transaction. In addition when I called in advance the response was friendly and efficient. Will use Swinnerton again without hesitation.
Posted 1 month ago
Swinnerton Cycles is rated 4.66 based on 1,855 reviews