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Swindon Caravan & Motorhome Group Reviews

4.7 Rating 664 Reviews

93 %

of reviewers recommend Swindon Caravan & Motorhome Group

Company Reviews

4.7

Based on 664 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swindon Caravan & Motorhome Group:

Award winning dealership selling new and second hand touring caravans & motorhomes. With branches in Swindon, Oxford and Reading. We cater to all your requirements, from caravan & motorhome sales and accessory shops to our workshops and aftersales service.

Visit Website

Phone:

01793772096

Email:

tom@swindoncaravans.com

Location:

Greatfield, Royal Wootton Bassett,,
Greatfield, Royal Wootton Bassett,
Swindon
SN48EQ

Swindon Caravan & Motorhome Group 5 star review on 10th April 2024

Swindon Caravan & Motorhome Group 5 star review on 1st September 2023

Swindon Caravan & Motorhome Group 5 star review on 11th August 2023

Swindon Caravan & Motorhome Group 5 star review on 10th August 2023

Swindon Caravan & Motorhome Group 5 star review on 5th June 2023

Swindon Caravan & Motorhome Group 5 star review on 5th June 2023

Swindon Caravan & Motorhome Group 5 star review on 24th March 2023

30

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly and efficient, would definitely recommend”

Swindon Caravan & Motorhome Group 5 star review on 10th April 2024

Posted 1 week ago

“First class service from Jaydon in the sales team, great price on our old motorhome and nothing was too much for him during and after the sale 👍”

(Reading) - Posted 3 weeks ago

Thank you so much for taking the time to rate Reading Caravan & Motorhome Centre with 5 stars! We greatly appreciate your positive feedback. We are thrilled to hear that you had a fantastic experience with our sales team, particularly with Jaydon. It's great to know that he provided you with a first-class service, helped you secure a great price on your old motorhome, and went above and beyond during and after the sale. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Once again, thank you for your custom and we hope to have the pleasure of serving you again in the future! Best regards, The Swindon Caravan & Motorhome Group Team

Posted 3 weeks ago

“Took delivery of our new caravan on March 6th 2024. This was our first caravan having had motorhomes and campervans before but fancied a change. Excellent handover from Alistair at Oxford branch at Tiddington. although we were familiar with some aspects of the vehicle he took time and patienceto explain those asapects we were unsure. The vehicle had been prepared to high order ready for us to take it over. Also he introduced us to the service team in case we neede to get their help/advice going forward. Plus helped us to select a few accessories from the shop aided by the knowledgable ladies behind the counter. Overall an easy and pleasant experience. Paul Gregory”

(Oxford) - Posted 1 month ago

Thank you so much for your wonderful 5-star rating of Swindon Caravan & Motorhome Group! We appreciate your feedback about Alistair taking the time and patience to explain the aspects of your new caravan that you were unsure about. It's great to hear that he also introduced you to our service team and helped you in selecting accessories from our shop. We strive to provide our customers with an easy and pleasant experience, and we are delighted that we achieved that with you. We hope you enjoy your new caravan and please do not hesitate to reach out if you ever need our help or advice in the future. Thank you once again for choosing Swindon Caravan & Motorhome Group.

Posted 1 month ago

“Steve was so helpful and took the time to explain everything about the caravan we bought to us impressed with the service we got thank you”

(Oxford) - Posted 1 month ago

Thank you so much for your amazing 5-star rating of Swindon Caravan & Motorhome Group! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. We are delighted to know that Steve was able to assist you in finding the perfect caravan and went above and beyond to explain everything to you. We look forward to serving you again in the future.

Posted 1 month ago

“Excellent service all round”

(Oxford) - Posted 1 month ago

Thank you very much for your 5-star rating of Swindon Caravan & Motorhome Group. We greatly appreciate your support and are thrilled to hear that you had an excellent experience with our services. Once again, thank you for choosing us and we look forward to serving you again in the future.

Posted 1 month ago

“Another annual service carried out without fuss, on time and no nasty surprises. Ros always a pleasure to deal with.”

(Reading) - Posted 1 month ago

Thank you so much for your outstanding 5-star rating and review of the Swindon Caravan & Motorhome Group! We truly appreciate your feedback and are thrilled to hear that you had another hassle-free and timely annual service with no unpleasant surprises. Your kind words reflect our commitment to providing exceptional customer service, and we are delighted to have Ros as part of our team. We will make sure to pass on your appreciation. We are grateful for the opportunity to serve you and look forward to welcoming you back in the future.

Posted 1 month ago

“Great service from all the team”

(Reading) - Posted 2 months ago

Thank you so much for your fantastic 5-star rating of Swindon Caravan & Motorhome Group! We greatly appreciate your feedback and we're thrilled that you had such a positive experience with us. Once again, thank you for choosing us. We look forward to serving you again in the future.

Posted 1 month ago

“Excellent service definitely use them again”

(Swindon) - Posted 2 months ago

Thank you so much for taking the time to leave a 5-star rating for Swindon Caravans Group! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with our services. We look forward to serving you again in the future. Thank you once again for choosing Swindon Caravan & Motorhome Group!

Posted 1 month ago

“The after service was pretty shocking. Having bought a brand new caravan there was a very small part missing. I was happy to fit the part myself and them post it out to me. When going in and a few phone calls back in October it is now January and no part. Also bit disappointing the person you buy the t off ignores your calls when you want help.”

Posted 3 months ago

Hi, Thank you for your comments although we feel this rating to be very harsh considering the issue at hand and our response to date. The one popper that is missing (on the wall to hold the bunk bed net) was ordered and sent to you by post before Christmas. Unfortunately it seems it never arrived. Our Aftersales team have reordered and expect to receive delivery next week (of which you are aware). As soon as received we will send the popper out to you.

Posted 3 months ago

“We have enjoyed a great service from Jaydon at Reading. Thank you.”

(Reading) - Posted 4 months ago

Thank you so much for your amazing 5-star rating of Swindon Caravan & Motorhome Group! We truly appreciate your feedback and are thrilled that you had such a positive experience with us. We are also delighted to hear that you have enjoyed a great service from Jaydon. We will make sure to pass on your kind words to him. Once again, thank you for your support and for choosing Swindon Caravan & Motorhome Group. We look forward to serving you again in the future!

Posted 1 month ago

“Very pleased with choice of caravan also thankyou to very friendly staff, especially Lee on sales,who answered any questions we had and Naomi for handover”

(Swindon) - Posted 6 months ago

We are delighted to hear that you were satisfied with your choice of caravan and that the staff, namely Lee in sales and Naomi for handover, were so helpful. We look forward to meeting your future needs.

Posted 6 months ago

“From the first sales contact to hand-over was a good experience without pressure. Once the decision to buy was made everything went seamlessly. The hand-over team was very thorough and carefully explained all aspects of my new caravan.”

(Swindon) - Posted 6 months ago

Thank you so much for your kind words and your 5-star rating of Swindon Caravans Group! We appreciate your feedback and look forward to servicing your future requirements.

Posted 6 months ago

“Everyone we spoke to from start to finish has been very helpful.”

(Oxford) - Posted 6 months ago

Thank you for the generous 5 star rating of Swindon Caravans Group. We are delighted to hear that everyone you spoke to was helpful, and we really appreciate your feedback. It is fantastic to hear that you enjoyed your experience with us.

Posted 6 months ago

“Once again we have succumbed to the excellent service and wide range of selection offered by Alistair and the staff. No nonsense friendly service at all times”

(Oxford) - Posted 7 months ago

Thank you for your review of Oxford Caravans. We are delighted that you continue to enjoy our range of caravans and standard of service. We look forward to helping you again soon!

Posted 7 months ago

“Andy from After sales has proved to be a magician, enabling us to get our caravan repaired under warranty, despite the fact that we didn't buy from them. Thank you and your colleagues in the accessories shop who also proved to be very helpful. Well done all.”

Swindon Caravan & Motorhome Group 5 star review on 1st September 2023

(Reading) - Posted 7 months ago

Thank you for your review. we're delighted that you had a positive experience with both the Aftersales and Accessories teams. We hope to see you again soon.

Posted 7 months ago

“An absolute pleasure to deal with. From the first phone call there was a genuine interest in my enquiry and a willingness to help however possible. A refreshing change from other companies I enquired with. It was the reason that leant me to travel 2hrs rather than deal with my local dealer 10 minutes away. After agreeing the deal Lee, Steve and Ray bent over backwards to get my new caravan ready in a very short period of time so we could take it on our trip to France the following day. Superb customer service. A job very well done! Many thanks”

(Swindon) - Posted 7 months ago

Thank you so much for your kind rating! It was an absolute pleasure and we are delighted to hear that we were able to make your caravan journey to France possible. Thank you for the positive feedback, and it is again our utmost pleasure that you travelled 2 hours to do business with us.

Posted 7 months ago

“Can’t fault them handover perfect Sales team very good not pushy.”

(Swindon) - Posted 8 months ago

Thank you for your kind words! We are pleased to hear that you had a positive experience, we appreciate your feedback and are glad that you were satisfied with the handover process.

Posted 7 months ago

“I visited all three branches of the Group, allowing me to compare a large range of models. At each location, I was greeted and helped by friendly, highly knowledgeable staff, who went to great lengths to help me choose a suitable caravan, explaining and demonstrating the various features. Upon finally deciding on a caravan at the Oxford branch, the whole process proceeded very smoothly. I was particularly impressed by the amount of help I received when collecting the caravan, which included a full demonstration of its operation. There were a few very minor issues, but these were resolved with incredible efficiency by Lewis Sirett, the Sales Executive, for whom nothing was too much trouble in his quest to provide outstanding customer service and satisfaction.”

Swindon Caravan & Motorhome Group 5 star review on 11th August 2023

(Oxford) - Posted 8 months ago

Thank you so much for your review! We're delighted that our staff were able to provide an excellent customer experience for you and the whole process went smoothly. We appreciate your custom and hope to see you again.

Posted 7 months ago

“I am sure we did not meet the whole team fully and properly, but Simon, Michaela, Andy, Jim and Lyndsay were all very helpful when we were making the decision about replacing our Bailey 745 Motorhome and purchasing the new Bailey Unicorn Madrid. Thanks especially to Simon for his patience in answering our interminable questions and Lyndsay's knowlege the products in the shop.”

Swindon Caravan & Motorhome Group 5 star review on 10th August 2023

(Reading) - Posted 8 months ago

Thank you for your fantastic review! We are very happy to hear that you had such a positive experience at our Reading branch. We really appreciate your kind comments about our team members, and we are delighted that they were able to assist you in purchasing the Bailey Unicorn Madrid. We thank you especially for your recognition of Simon and Lyndsay for their knowledge and patience. We value your feedback and hope to see you again soon.

Posted 7 months ago

“I was told the caravan would be serviced and checked but had issues with broken oven when being given a demonstration on using the items . I found the caravan was not clean lots stains also a dirty shower.. your paying good money but you’re not getting a great service .”

Posted 8 months ago

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Swindon Caravan & Motorhome Group is rated 4.7 based on 664 reviews