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Swindon Caravan & Motorhome Group Reviews

4.7 Rating 665 Reviews

93 %

of reviewers recommend Swindon Caravan & Motorhome Group

Company Reviews

4.7

Based on 665 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swindon Caravan & Motorhome Group:

Award winning dealership selling new and second hand touring caravans & motorhomes. With branches in Swindon, Oxford and Reading. We cater to all your requirements, from caravan & motorhome sales and accessory shops to our workshops and aftersales service.

Visit Website

Phone:

01793772096

Email:

tom@swindoncaravans.com

Location:

Greatfield, Royal Wootton Bassett,,
Greatfield, Royal Wootton Bassett,
Swindon
SN48EQ

Swindon Caravan & Motorhome Group 5 star review on 10th April 2024

Swindon Caravan & Motorhome Group 5 star review on 1st September 2023

Swindon Caravan & Motorhome Group 5 star review on 11th August 2023

Swindon Caravan & Motorhome Group 5 star review on 10th August 2023

Swindon Caravan & Motorhome Group 5 star review on 5th June 2023

Swindon Caravan & Motorhome Group 5 star review on 5th June 2023

Swindon Caravan & Motorhome Group 5 star review on 24th March 2023

30

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The after sales team are excellent. A couple of times we have had to ring them with a problem whilst away in the van. They always try to talk us through sorting out the problem and if we can't they will arrange for the van to be looked at ASAP. Brilliant service. The Sales team are also very pleasant and knowledgeable. We will always buy from Swindon Caravans.”

(Swindon) - Posted 2 years ago

“Went looking for a caravan, was greeted by a warm welcome, just told have a look around and anything need help with please come in. After a quick chat with Alistair, a very helpful and friendly person, and informed about are availablity on the one we liked, was given the opportunity to buy the one they had, was given a lot of information and starter kit as first one which was very helpful. Thanks again for all your help.”

(Oxford) - Posted 2 years ago

“The staff are very knowledgeable about the products sold it was a pleasure to purchase my replacement caravan from them today.”

(Reading) - Posted 2 years ago

“Excellent service. Easy transaction. Caravan delivered to our pitch in Cornwall. Phone calls answered or when messages left we were contacted within the day. Lee was and still is on the end of the phone if we need advice. Glad we chose Swindon Caravans, as we are relatively new to this type of holiday.”

(Swindon) - Posted 2 years ago

“I will be honest and say from the start that after emailing at least half a dozen UK dealerships asking for a deal on a new Sprite Alpine 2, Oxford Caravans, which have good reviews, offered a good package for a good price. Alistair Cruickshanks was an excellent person to deal with and it was well worth the time travelling the 220 miles round trip to pick the 'van up. I would highly recommend that prospective customers would be wise to chat with the salespeople here to see if you can get a good deal on your caravan. David Evason.”

Swindon Caravan & Motorhome Group 5 star review on 29th May 2021

(Oxford) - Posted 2 years ago

“I have just picked up my new motor home, I would like to say thank you to the team at the reading and Swindon caravan group Simon & Jayden have both been giving me regular updates and great customer services. Well recommend and thank you again to the team.”

(Reading) - Posted 2 years ago

“We received a professional, prompt service for the second time and fault the way were dealt with. Alistair was very helpful and informative before and during handover.”

(Oxford) - Posted 2 years ago

“A big thank you to Jayden, both Simons and Ian. First time caravan buyers and their help was exceptional. Nothing seemed too much trouble to them. A big thank you to Ian for helping us out by taking the caravan to our storage. These guys are a treat to do business with. Would also like to say thank you for all the help and advice from Lisa and Ian in the shop. We would recommend Reading Caravan Sales to everyone wanting to purchase a caravan or motor home.”

(Reading) - Posted 3 years ago

“We have been looking for a caravan for the past 6 months visiting many dealers before we found Oxford caravans. The sales experience here was totally different to many other dealers with no pushy sales people and lots of knowledge. From the day we put the deposit down until the time we collected the caravan, Lewis was only interested in making sure we were happy and as newbie caravan owners I feel he went out of his way to make sure we where happy with the caravan and all the accessories and made sure we knew how to use them. Oxford Caravans are highly recommended in my opinion”

(Oxford) - Posted 4 years ago

“Collected a brand new Bailey Porto caravan and found the dispatch team to be helpful and knowledgeable, some minor issues were quickly resolved, however an other fault was only noticed when I got the caravan home, a few emails later this is now in the process of getting rectified, Good after sales and customer experience.”

(Swindon) - Posted 4 years ago

Good afternoon Mr Luckman, Thank you for your email. Whilst the damage to your caravan is unfortunate I’m afraid Swindon Caravans cannot accept liability for this. A caravan undergoes a number of checks between the time it is delivered to us and the customer collects. It is checked by the sales team when we accept delivery from the manufacturer. No damage was recorded. It is checked by the workshop team when doing the PDI on the caravan. No damage was recorded. It is checked by the despatch team when cleaning the caravan. No damage was recorded. And finally it is checked and signed off by the customer when he collects when again no damage was recorded. Our customer handovers are 1 ½ hours long, provide a full working demonstration and are extremely thorough. You have also been thorough during the handover, spotting some minor issues with imperfections in the wooden furniture which were rectified straight away. The damage you reference is large and by your own admission you have circled the caravan half a dozen times looking for damage without finding anything. These processes have been put in place for exactly these types of scenarios which is why we cannot accept liability in this instance. It is a great shame that you felt the need to post this issue all over the internet and various Facebook groups trying to discredit our business. It is extremely damaging and whilst we do not think it is fair, that is your prerogative. That said, as a gesture of goodwill, we will offer to do the repairs at cost for you should you wish. There are 2 options to get this damage repaired. One option is to remove the rail which is quite a significant job on the Bailey Alu-Tech caravans; something our workshop team is capable of doing but would require a number of hours to complete. The second option is a specialist body repair which is a more cost effective option . Speaking to the Workshop Manager the preferred repair option in this instance would be the specialist body repair because this would not affect the structural integrity of the caravan and the damage does not affect the use of the caravan. We could quote for both and then the choice would be yours. We would need to see the caravan first before giving an estimate. Please advise if you would like to take us up on this offer. If so, then please drop the caravan into us at your earliest convenience and we will prioritise. Regards, Tom

Posted 4 years ago

“On day of sale we were put under no pressure but given all the help and advice we needed to help us decide. Because we were considering going over our original budget we were given a price reduction to help soften the blow and the deal with essential accessories was very welcome and saved us time and effort as well as being high quality items. After the sale we were welcomed when we wanted to visit to measure inside and any questions we had were answered honestly. On the day of collection our van was ready as promised and had clearly been prepared well, even the tyres had been replaced because they were old. The despatch team (Dean) was extremely helpful and despite being very busy due to staff sickness we were not hurried and everything was explained clearly. He even removed the paint from my tow bar and helped me fasten the towing mirrors to my car. I cannot fault the service we received throughout, the whole process from start to finish was painless and even enjoyable (despite the fact that I have just parted with a large percentage of our savings!) - and of course we were offered drinks every time we visited. We came to Swindon Caravans following a recommendation and I can fully understand why.”

(Swindon) - Posted 5 years ago

“The caravan leaked water in through the front windows. When we returned the caravan 2 days after we bought it and 1 day after towing it down to Devon and back the female sales advisor who we explained everything to immediately said we must have left the top window open. We explained that we had never opened it & then she said these things happen it is after all only a metal box. When you have paid thousands for a caravan you do not expect it to leak or have some blame you or tell you this. I said maybe that is why the last people traded it in to which she replied "NO there was nothing wrong with that caravan they traded it in to upgrade" I said would they have got the same money for it if they had said it did leak and she just replied "There was nothing at all wrong with that caravan" Her attitude was terrible but when we asked to speak to a manager his attitude was totally different. He listened, looked and found out the window has bowed. We got our money back after a week but still ended up out of pocket for the campsite that we had booked and the money we had spent out. If it wasn't for the female sales advisor we would have no qualms with going back to Swindon Caravans as everyone else had good customer service but because of her we will avoid it in future as that is what you remember and her attitude still leaves a bad taste.”

Posted 5 years ago

“Very good apart from if you caravan wasn’t purchased from them and service warranty etc don’t wast your time ringing as they only do work on their customer’s caravans. Disappointing even if you were a customer before and the dealer you purchased from is miles away,this lets down a very good dealer.......”

Posted 5 years ago

“Called this morning to see if they could check out a potential electrical issue in our new Swift granted not purchased through them but they weren’t interested in helping at all we live local just hadn’t purchased as we bought on impulse whilst tenting in the Summer elsewhere wouldn’t set foot over their door to buy a spoon never mind another Caravan when we are ready to upgrade I’ve worked for another company like this in the past and they went bust due to lack of support for a product they sold after sales and workshop being the same so enjoy being the biggest doesn’t mean you are at all the best and certainly won’t live forever when you don’t help genuine customers and potential customers will be steering clear of Oxford and Reading branches too very short sighted and people talk word gets round”

Posted 6 years ago

Hi Lindsay, We're sorry that you feel this way. Unfortunately due to capacity limitations in our workshops and the need to concentrate on customers who purchase caravans from us, we are not able to do any servicing & warranty work on your caravan if it has not been purchased from us. This policy has now been in place for a few years and is clearly stated on our website. Should capacity increase then we would look to review this policy. I think you will find that the majority of dealers operate in exactly the same way. Your supplying dealer should have made you aware of this when you purchased the caravan.

Posted 6 years ago

“Purchased the caravan in November last year 2017 all went well sales staff very helpful, Collection all good very helpful explained everything. Service department is where it all goes wrong, On the first outing the water heater and fan heater wouldn't work managed to get it booked into the service department in April parts repaired and everything worked well. Took the caravan back for its first service all good so i thought. Went away the following week end and the water heater wouldn't work again, phoned the service department twice on the Saturday and they said someone would get back to me,Nobody ever did. Emailed them 2 days ago and guess what NO REPLY. Would not use Swindon caravans again for service. But the sales department are good and couldn't fault them.”

Posted 6 years ago

Hi Mr Clarke, I'm sorry that nobody has got back to you. Could you please advise the make, model and year of your caravan and John (who heads up the aftersales team) will give you a call. Unfortunately this forum won't be checked until Monday now so could you email John directly john@swindoncaravans.com Many thanks.

Posted 6 years ago

“No pdi at all lots of problems and nothing much being done feel very let down by the whole experience”

Posted 6 years ago

Hi Mr Powell, I understand your frustrations. As discussed via email, all the parts are currently on order with Lunar. The lead times on parts with Lunar is currently 8 weeks so we would expect them to be delivered by the end of the month / early November. Unfortunately we are unable to control this. As soon as the parts have been received from Lunar we will collect your caravan (as agreed) and undertake the remedial work. Regards, Tom

Posted 6 years ago

“my caravan leaks and they will do nothing to help us i admit I've missed a service but its only two years old a lunar quasar and they know that lunar have problems as the service manager told us they get loads back well thats £20,000 wasted no help offered at all”

Posted 6 years ago

“A very professional team who did everything they said they would within the timeframe that they said they would do it in. Very courteous and friendly.”

Posted 6 years ago

“Second post, first was how pleased we was with The sales team. Now I am pleased to say we collected our Baily 460/4 from Swindon. We requested some parts to be moved from our old van. Motor mover, rear camera and stereo. All done to a very high standard. Then on collection day Cliff did an overview of the van and all components to a very high standard, to the point I don't have to pick up the Manuel, and still being fairly new to caravaning says it all. Van was throughly cleaned even down to the toilet cassette. Swindon's standards are second to none. I have now added my touch a decal on the back, and my partner cannot wait to now add her touches to the inside. Have taken out the extended warranty for piece of mind so our next visit to Swindon (apart from the shop side) will be our service and have no worries as we know we will be looked after. If you want a company you can trust then look no further.”

Posted 6 years ago

“Having recently had a terrible experience at a different dealership we seriously considered giving up caravanning altogether, however, that thought didn't last long and we soon found ourselves looking again. We went to Swindon Caravans and fell in love with their last remaining 2016 Swift Conquerer 565. As they were making room for their 2018 stock, Andy gave us a really good deal and we took delivery of it in July 2017. Yes, a few minor niggles became apparent but these are being dealt with efficiently and courtiously. We are more than happy with the way Swindon Caravans have treated us and will not hesitate to recommend them.”

Posted 6 years ago

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Swindon Caravan & Motorhome Group is rated 4.7 based on 665 reviews