“Been over a week since I ordered it still not arrived. Been told it will arrive Monday. We will see considering they told me it has already been dispatched early last week.”
“I ordered a swegway for my son on Thursday with next day delivery. It's now Tuesday and no delivery. I've tried phoning and can't get through. I've left a message. No response as yet. The product might be brilliant but so far service is aweful unfortunately. Tracking the parcel says delayed! Not sure what else to do now. Son very disappointed as this is his birthday present.”
“I ordered a swegway bundle swegway + kart ( bluetooth)
I had to phone because i didnt recieve my order, i was told it woyld be deliverd the following day which i only recieved the kart . Another phone call to be told i would recieve the swegway the following day.Thursday the swegway came only for it not be bluetooth.Another phone call i was told they could swap it but it wouldnt be till Monday. My sons birthday was Saturday so that was not good for me ..so i had to do 120 mile round trip to sheffield to swap the swegway so my son would have his birthday present on time ....3 mistakès my swegway and i had to pay to rectify .....VERY UNHAPPY CUSTOMER”
“Poor communication, late delivery and no bag as advertised. But 11 year old daughter is over the moon with her Swegway. Finally arrived... good working order and good value for money.”
“The Swegway hoverboard that I ordered for my 12 year old son kept running out of charge after 20 minutes and just stopping dead. They are refusing me a full refund even though under UK law I am entitled to this on faulty goods in the first 30 days. They now have the board and my sons money. AVOID this lot as they are obviously well dodgy... ripping kids off tut tut lower than a snakes belly!!!”
“Stay away!! I ordered one online on the 1st of August it said next day delivery n it didn't turn up loads of calls to b told it's been sent out it will defo be here for the 6th for my son birthday rang on the Friday to b told it will b delivered Saturday rang UK mail to ask if it was out for delivery nope it hadn't even been sent so I had to wait till the Monday wiv a very unhappy child as it didn't come for his birthday to b told UK mail has lost it they will send a new one out to b delivered the nxt day still didn't arrive!! Rang again n was told it will definitely be delivered on weds morning before 1030 so I rang uk mail to make sure n they said they ad finally received it but it wasn't to b delived till a later date but they will send out for nxt delivery which they did at last we finally received it in also asked if they had lost it n they said it hadn't been received for them to lose it! ! To pay that amount of money I think it's a joke how u ave to keep chasing it up!! Defo will go else where nxt time n I wouldn't give them any more money!! My son has problems his self n to Ave to say to him his main present wasn't going to b here for his birthday even tho it was ordered in time was horrible ???”
“I ordered one online on the 1st of August it said next day delivery n it didn't turn up loads of calls to b told it's been sent out it will defo be here for the 6th for my son birthday rang on the Friday to b told it will b delivered Saturday rang UK mail to ask if it was out for delivery nope it hadn't even been sent so I had to wait till the Monday wiv a very unhappy child as it didn't come for his birthday to b told UK mail has lost it they will send a new one out to b delivered the nxt day still didn't arrive!! Rang again n was told it will definitely be delivered on weds morning before 1030 so I rang uk mail to make sure n they said they ad finally received it but it wasn't to b delived till a later date but they will send out for nxt delivery which they did at last we finally received it in also asked if they had lost it n they said it hadn't been received for them to lose it! ! To pay that amount of money I think it's a joke how u ave to keep chasing it up!! Defo will go else where nxt time n I wouldn't give them any more money!! My son has problems him self n to Ave to say to him his main present wasn't going to b here for his birthday even tho it was ordered in time was horrible. They also told me the one I had order was out of stock yet I had a email to say it had been dispatched n when I went on the Web site it was saying in stock!! Not happy at all”
“Item faulty, returned which was a dilemma in itself. Requested a refund when I finally managed to speak to someone after nobody returning my calls. 3 weeks later still no money and am constantly being fobbed off. Again still waiting for someone to contact me to find out why I have not had a refund. This was my 11 year old daughters birthday money and savings.”
Hello Corinne, I would like to begin by apologising for the inconvenience you have experienced, I can confirm that we have received back your product and your refund request has been accepted. This should be back in your possession within the next 24 hours, you should also have received a confirmation of this. Hope this helps.
“Unfortunately I can't hit 0 stars. How convenient I received an email this morning asking for a review of our ordered product. Would that be the one that still hasn't arrived ? The same product we have emailed asking where it is/ why it's delayed and had ZERO response ?! So far definetly a big old 0 star review. Maybe if someone from the company actually bothered to resolve this issue i could maybe edit a review , failing that I certainly won't be recommending ukswegway to anyone !!!!!”
Hi Andi,
Following our conversation over the phone, your item will be dispatched to your chosen address today, for delivery tomorrow. We would like to take this opportunity to apologise for the service and look forward to serving you in the future.
“I ordered a White Swegway for my daughters birthday, my card was charged and I received an email confirming dispatch.
Later that day I was contacted to say there were no white ones in stock and I was given other colours to consider. None of the were suitable so I left a voicemail requesting a refund and a callback to confirm. This didn't happen so I left another the next day as the lines were busy. Still nothing happened so I tried again and got through. The call agent reluctantly agreed to cancel my order and give me a refund, 2 days later and it still hasn't happened, absolutely useless, awful customer service.”
Hello Graham,
I have looked into this matter for you and ca see that a collection has been booked for your item. This will be collected within the next 24 hours. Once we receive this back, your payment will be refunded. I would like to take this opportunity to apologies for the service and for the troubles experienced over your daughters birthday.
Hope this helps.
SWEGWAY
“Bit of a shame really. Ordered sat 29th of July and a week later still no delivery. Had no phone calls or emails and had to ring myself to find out where it was.”
“The hoverboard was a birthday present, straight out the box my son had a go, he's used them before and is confident on them, he was riding along then the board started to judder violently and threw him off then hit the kerb. He got hurt but only abrasions to his arms . I had read the instructions and from that it said juddering/shaking may be cured by recalibration- although when brand new I would expect it not to need this, I followed the procedure (2 or 3 times) and it was still the same. The children tried it again and it was no different. So birthday present back in box and had to wait for me to get replacement the next day. I emailed as it was a Sunday but got no response. When I spoke to customer services on Tues 1 Aug they arranged collection but despite making it clear to collect from my home address the courier, UK Mail was sent to the wrong address so had to meet him (about 7 miles away) or ring Swegway again an arrange a different collection date but I had already taken today off so agreed with courier to meet him , he would not come to my address because out of his delivery area. So after all the above, as you would expect not happy at all.”
“Everything from ordering and saying it was in stock when it wasn't to waiting another week for it to come. When it came it was faulty and I had to arrange for it to go back to store for fixing. Again having to wait in all day for collection. Really let down by this company”
“Service was okay. Think the store could do with prices clearly shown to make customer experience easier.
Swegway seems fine but key fob didn't work and had to be replaced.”
“We ordered one black board and one white board. Both with bags and two go carts as attachments. We received a Marval coulors one because we were told that the white one wasn't in stock. When our children opened them for their birthday we have a marvel one and a black one. My daughter has now got a black one. We have no bags and only one go cart so far. Basically nothing we have ordered is correct. The boards are good quality though and I would recommend. It's just a shame about the service. Very disappointing considering the money We have spent so far.”
“Goods ordered easily and arrived on time, was supposed to come with a bag. This didn't arrive so emailed them said would get back in 48 hours still not heard”
