Sweetie Bouquets Limited Reviews

Name: Sweetie Bouquets Limited
Address: 3 Kelvin Road, Manor Trading Estate,, Benfleet
Rating: 4.91

4.9 Rating 5,475 Reviews

98 %

of reviewers recommend Sweetie Bouquets Limited

4.9

Based on 5,475 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Sweetie Bouquets Limited:

The UK's finest Luxury Sweet & Chocolate Bouquets. Perfect gifts for any occasion. FREE Personalisation, FAST & FREE UK Delivery. 100% Wow! Guaranteed.

Visit Website

Phone:

03333 449 121

Location:

3 Kelvin Road, Manor Trading Estate,
Benfleet
SS7 4QB

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service I've ordered 3 times in the last 2 months so easy and efficient to use! Thank you”

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“Fast delivery and excellent taste of sweets”

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“I just cannot fault sweetie bouquets they are so perfect at what they do once again they delivered 2 beautiful chocolate bouquets for me if anybody hasn't try this company yet PLEASE JUST HAVE A LOOK AT THE WEBSITE they are AMAZING”

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“Really disappointed, the sweet tree is that squashed into the box that all packaging and bows were that flat its ruined , I cant give that as a gift now , I suggest you use next size up box ,so upset”

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Thanks for taking the time to leave a review. We value all reviews and wherever possible use them to improve our products and service. We've used our tried and tested packaging and materials to safely send over 100,000 bouquets all over the world. The overwhelming feedback from our customers is that they arrive in perfect condition and exceed expectation, so I can only aplogise we did not meet your expectations on this occasion. The main cause of damage in transit is poor packaging that allows movement of the goods inside. For this reason our boxes are a perfectly snug fit for our bouquets and the other matierials we Once out of the box, simply straighten the cellophane gift-wrap and our Organza bows, will spring back to shape and the bouquet is ready to gift and enjoy. All of our customers benefit from a 100% satisfaciton guanrantee that incudes free returns and a full refund. Please get in touch you would like details of how to send your order back. Kindest regards, Scott @ Sweetie Bouquets

“Fantastic sweets couldn't wait to tuck in (2kg) Also got the kids bouquet great sweet selection well presented 5* highly recommended well packed an delivery on time”

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“Received my order this morning absolutely over the moon thank you will definitely order again”

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“Absolutely brilliant. Order process was really easy to follow, the design and personalised card is spot on. I chose 2 build your own bouquets and there are a large variety of sweeties to chose from. The bouquet themselves are stunning. Thank you very much sweetie bouquet from the ordering process to delivery yous were amazing.”

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“Absolute amazing company at their craft. The bouquet was beautifully presented and dispatched and delivered with next day delivery and superbly packaged. Would definitely buy from again and feel others should not hesitate either!”

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“Absolutely stunning chocolate bouquet can’t wait to see my sons face for his birthday surprise he’s gonna absolutely love it 😍 although it was for next day delivery Royal Mail went on strike but I got it Saturday which was no problem thank you ever so much for keeping me up to date by email also amazing keeping customers up to date with delivery will be using again highly recommended also thank you ever so much 🥰”

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“Excellent bouquets have bought many from sweetie bouquets as gifts for family always pleased with them and will be ordering more very soon”

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“Great delivery service, ordered on Wednesday got them Thursday. Will definitely use again an recommend to friends an family.”

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“Delivery was on time and the package of sweets was amazing - such a variety and looked good, my granddaughter was so pleased with the special wording on the front about Exam Result. Such an unusal gift. Will order again.”

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“Great company, easy to use website and delivery was so quick”

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“Quick (next day) delivery at no extra cost. Product arrived very well packaged and beautifully presented. Extremely happy with the service and the product and will definitely use again.”

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“im changing my review as had an amazing response from scott and personally delivered new ones as both disappointed in parcel force, full of apologies, very polite, understanding and helpful. thankyou as very much appreciated”

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“Lovely bouquet”

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“Thank you so much for cheering my mum up, its been a very stressful year for us all, but especially my mum & her health condition, you really did go above & beyond, From the fixing of the message I messed up, to keeping me up to date on the speedy delivery info, My mother was so pleased nice to see her smile wuth all her nutty favourites, really made her day. Its not diamonds a lady wants, its chocolate, Thank you again highly recommended to all my friends & family we will be ordering again soon. X”

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“I got these for my older children for Easter, they really liked them.”

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“OMG. I never write a bad review but I feel so badly treated that I need to do this. What terrible customer service and chocolate gift from this company. The present was given to me on Christmas Day and looked ok BUT when I opened each bar of chocolate they were broken and crumbled and fell out in tiny bits so was difficult to save and catch it through my hands. EVERY BAR I’ve opened so far is the same. The company didn’t care and were cold and very unhelpful! Will never use this company again. Feel they are SO STUPID as even a small refund would have helped but they were too arrogant and think that people don’t read reviews. If you don’t treat your customers well then you pay in the end as there are other companies that people can easily use.”

Helpful Report

Thank you for taking the time to leave a review and giving us the opportunity to publicly respond to your concerns, which I hope will help other customers. We read all of our reviews and wherever possible use them to improve our products and customer service. To summarise, we received a request to return and refund your item because you claimed “a few” of the 17 chocolate bars where broken, when you began to dismantle and consume it. As you kindly confirmed in your emails, the presentation of the bouquet which was received 3 weeks prior was as OK and therefore as expected. We simply advised, that our terms and conditions state: “We cannot accept any liability for…Anything that does not adversely affect the presentation of the item and/or the edibility of its contents.” As no damage was reported at the time of delivery, it had been in your care for 3 weeks, we had established the presentation of the gift was satisfactory and the chocolate despite some being broken was still perfectly safe to eat. I am satisfied that you received a well presented, edible product in line with the product description and our terms and conditions. We will of course immediately replace any item that arrives damaged in transit but require this to be reported to us on first inspection, to rule out any damage caused whilst in the customers care. I’m sorry you feel our response was cold, arrogant and stupid which was not our intention, I’m satisfied we handled your concern politely and our response was accurate and fair. Please let me know if I can help with anything else. Kindest regards, Scott @ Sweetie Bouquets.

“Amazing, fast delivery”

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Sweetie Bouquets Limited is rated 4.9 based on 5,475 reviews