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Sweatband.com Reviews

4.3 Rating 490 Reviews

83 %

of reviewers recommend Sweatband.com

Company Reviews

Product Reviews

4.3

Based on 490 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Sweatband.com:

We are Sweatband.com - Your no.1 sports superstore!
For over a decade we've been selling sports and fitness equipment through both our website and our central London showroom.
We are a Google Certified store, which means Google confirm that our customer service is of the highest level and we despatch orders with the utmost reliability. But we're not just online! Come and find us in our showroom near Oxford Circus and talk to one of our specialist advisors.
We strive to offer our customers the best, most competitive possible deals online.

Visit Website

Phone:

020 3773 3940

Email:

support@sweatband.com

Location:

94 Cleveland Street
London
W1T 6NW

Sweatband.com 5 star review on 3rd April 2024

Sweatband.com 5 star review on 15th March 2024

Sweatband.com 5 star review on 7th March 2024

Sweatband.com 5 star review on 4th March 2024

Sweatband.com 5 star review on 9th January 2024

Sweatband.com 5 star review on 6th December 2023

Sweatband.com 5 star review on 6th December 2023

54

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cant get this monitor to work! Have checked the battery, used the correct jelly, still no response Delivered only 2 weeks ago”

Posted 3 years ago

“Returned at the cost of £13.14 & apparently didn’t turn up. Wouldn’t recommend your company AT ALL”

Posted 3 years ago

“My barbell hasn’t arrived yet after ordering at the end of November, ridiculous, please contact me to sort this”

Posted 3 years ago

Dear Tru, thanks for letting us know you did not receive your parcel. Having dispatched it in November we were not aware that it was not delivered. Please accept our sincerest apologies that your parcel has not arrived. A support ticket has been created and one of our customer service agents will be in touch to get this resolved for you. Thanks for making us aware there's a problem and for your feedback. Stay Well.

Posted 3 years ago

“Avoid. Constructed the bike, and like the reviewer James below, the bike does not track speed or distance - effectively its a very expensive static bike. Clearly there is a problem with the bike - I have a support query out with Sweatband and no response.”

Posted 3 years ago

Dear Graham, many thanks for your feedback and for your query. Sorry to hear there is a problem with your bike. We have replied to your message on your customer support ticket to get the issue resolved. Please accept our sincerest apologies the bike arrived in anything less than perfect working order and for any inconvenience. Sincerely. Support Team. Sweatband.com

Posted 3 years ago

“Not yet delivered !!!”

Posted 3 years ago

“Hi i haven’t even received the kettle bell.”

Posted 3 years ago

“Do not buy this rebounder. After a week the plastic covering has split. We are very disappointed.”

Posted 3 years ago

“..........”

Posted 3 years ago

“At the moment still unable to use it as it is tripping the RCD/ fuse board after only a very short usage.Still investigating whether it is the treadmill or our electrical system in the house! For the short period I’ve been able to use it it has been excellent but need it to work for the all the time! Happy to do another review once this matter has been sorted.”

Posted 3 years ago

“Few weeks after the purchase it started making creaking noises and was very annoying, Mind you it was never over-used. Tried to get help and use warranty but all I was advised based on the videos I sent them was to apply grease and lubrication. But the noise starts the very next day again. It was not practical to maintain that in the end scrapped it off and brought another one (a Reebok GX40s) which is so much better. So that £320 gone! I would have been happier if I gave that money to charity instead. I strongly recommend against buying this product. I take nothing away from sweatband, they have been thoroughly professional handling my complaint about the product and in fact are even processing a partial refund of £200 for me. Its the product that did me in this site and the company is fantastic!”

Posted 3 years ago

“Never got them or the racket! Very poor service from yourselves.”

Posted 4 years ago

“Received faulty goods. Sent several emails with pics & no one has had the courtesy to reply. Appalling customer service. Happy to take your money not so happy to sort out problems. Avoid like the plague & spend your hard earned cash elsewhere.”

Posted 4 years ago

“The first machine arrived with a cracked drum casing. Sweatband replaced the rower with no hassle. The second rower had a scuffed drum casing (not a major issue) but had design flaws that prevented us from assembling it: 1. The footrest rods were too short. As a result it wasn't possible to fit the washers and nuts. 2. When folded, it was not possible to fit the locking pin because its path was impeded by the fitted rail lower cover. Sweatband refunded our money - bravo Sweatband. The rower however scores very low.”

Posted 6 years ago

“The pool table isn't what we wanted, so I asked the company if they knew of any companies that will send it back. They have me two, but those companies would send it back for us, so I had to try and find on. Viavito haven't been helpful at all. To send the table back would cost us 45 to50 pounds which is ridiculous. I wanted to order alarger table but will go else where. The table was supposed to arrive on one date and we ended up waiting in for 4 days. This to me is poor service. Not happy at all" I won't shop there ever again.”

Posted 6 years ago

Hi Andrea, sorry to hear that the table is not to your liking. We'll be more than happy to take it back and issue a full refund. As per our 14 day no quibble money back guarantee you don't need to send it in the original packaging. Just send the table back to: Sweatband.com Unit 8 Sabichi House 5 Wadsworth Road Perivale Middlesex UB6 7JD As soon as we've received it we'll confirm receipt and issue a full refund without delay. If you are returning a product under the 14 day money back policy you are responsible for the cost of returning the goods. For the terms of our 14 day money back guarantee please visit https://www.sweatband.com/Returns.aspx If you did want to purchase a larger table please call us on 0845 643 6408 and one of our team will be able to assist with this. We may be able to work out a solution to collect the table at the same time as delivering the new one which would allow us to provide collection of the table you have at a discounted rate. Sorry again that the table isn't what you were looking for. We look forward to hearing from you soon. Kind regards, Sweatband.com

Posted 6 years ago

“Purchased swimwear which cannot be returned, even though all tags and hygiene stickers still attached. Although I did not check the Ts and Cs before hand, I have never encountered this rule before. I have returned swimwear to many retailers without issue. You are an online company therefore I could not foresee that the swimsuit would not fit. I now have a £27 purchase that I cannot use. Extremely unhappy.”

Posted 6 years ago

“""”

Posted 6 years ago

“The machine arrived fine, easy to set up and worked fine for a couple of weeks. Unfortunately, the machine is no longer working. I have contacted the company and hope that they will be in touch soon.”

Posted 7 years ago

“Sent me the wrong item and it so happens they run out of Wilson grip”

Posted 7 years ago

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Sweatband.com is rated 4.3 based on 490 reviews