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Sussex Bed Centre Reviews

3.4 Rating 23 Reviews

61 %

of reviewers recommend Sussex Bed Centre

Company Reviews

Phone:

01424 430130

Location:

153 - 154 Queens Road
Hastings
TN34 1RN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Who takes cash payment before running a credit check? Credit company problems. Also penalised for paying a £500 deposit. Could only spread the remaining cost over 6 months then. The idea was to reduce payments. Asked for refund of the £500. Still waiting. Poor service. Went to Dreams instead.”

Posted 5 months ago

“We bought our bed inMarch 23 at Fishersgate branch ,Jess Knight was most helpful and nothing was too much trouble.She made sure we were happy with our purchase would certainly recommend Sx Beds to family and friends.Delivery men were most helpful.”

Posted 11 months ago

“Warm welcome by Vicky and julie, wasn’t pressured and they were happy to help with all my questions, felt at ease trying out the mattresses and left happy knowing if made the right choice, great customer service, quick delivery and great price… thanks again Darren”

Posted 2 years ago

“Excellent service, quick, efficient, bed was put together quickly. All rubbish taken away. Gary and his driver very polite and well mannered. Both from Hayward’s Heath bed centre.”

Posted 2 years ago

“Thank you to Ian at the Portslade branch for all his help today, in choosing the right mattress for our elderly Mum! Excellent service and advice - ten out of ten!”

Posted 2 years ago

“Great staff member at Tunbridge wells store / fantastic helpful delivery guys / mattress is lovely”

Posted 3 years ago

“What a joke... Give them a wide berth.. especially the Shoreham store Rude unhelpful manager..and a couldn't care less attitude.”

Posted 3 years ago

“I was having real difficulty in reading the blurred instructions that came for setting up a folding bed. After phoning Sussex Beds I was sent a copy of clear instructions and when I still couldn't set the bed up safely, the manager came, put the bed together and showed me how it worked. Thank you very much.”

Posted 3 years ago

“Good service from Haywards Heath store quick delivery and a good quality bed”

Posted 4 years ago

“Very helpful . Can’t do too much for you .John Parkinson”

Posted 4 years ago

“I have had two beds from these people. The first was an mattress for an adjustable bed. It was covered in some thing sticky and although I rang for someone to come out and look at it, they took a YEAR to do so and then changed the mattress immediately!! 2nd bed. First of all was the headboard, it was PVC covered or faux leather and the makers could not get it right. Eventually it was acceptable enough to keep. Then the very expensive mattress started giving me problems. the long and short of it is after 2 years I called them out under the warranty. They sent one of their delivery men and he put a piece of rope/string across the bed from side to side. You could see the dip in the middle. it measured so many cms BUT it was within their acceptable range for ‘dipping’ or ‘settling’ after 2years !!! I’ve not heard from them since. Do I trust them – no! do I believe them-no! do I think they’re good company-no! I am just about to replace the bed and I won’t be going to Sussex Beds ever again. Twice bitten and all that ——- PURCHASERS BEWARE The first purchase came from Uckfield Branch (Took a year to sort out) The second came from Haywards Heath branch. I rest my case.”

Posted 4 years ago

“Bought a new bed & mattress from the new store at Nottcutts. Excellent service from Grace and couldn't fault delivery service.”

Posted 4 years ago

“The smaller retailers moan because they are losing out to the internet for sales,but with service as bad as the Haywards heath store it's no wonder,very cold and unwelcoming and a not even bothered to find out what budget we had and specific product. Shocking”

Posted 4 years ago

“The manager of shop Kevin addsett ( I think it was ) was very knowledgeable an patent. The delivery men were very helpful an took new one up for me.”

Posted 4 years ago

“Bought pine bed 3 months ago,they changed it because of split wood,now 2 weeks on middle strut had knot missing in middle so split.can't sleep on it.now no answer on phone.think twice before buying from them.”

Posted 5 years ago

“We bought 2 single divan beds with mattresses from the Worthing store. Danny was very helpful and also organised the delivery. The beds came on time with courteous staff. Good value for money. We are very pleased!”

Posted 5 years ago

“I bought a mattress recently, the staff were super helpful and friendly. I then bought another because the first was so good and they honoured the same deal I got on the other, even though the sale had finished.”

Posted 5 years ago

“We recently bought a new bed and two mattresses from the Portslade branch. The shop has a large stock available and the staff were very helpful and patient giving us time to decide. I would recommend this company.”

Posted 5 years ago

“We visited the Tonbridge Sussex Bed Centre to test a few mattresses and subsequently purchased our choice online. We had a call the next day to arrange delivery and when it arrived, the 2 very helpful delivery drivers, took the mattress to the required location and unpacked it for me. I found this company helpful and efficient in all aspects of my order and I would highly recommend them.”

Posted 5 years ago

“We recently bought a mattress from this shop Tonbridge branch, they guaranteed us, that we could change the mattress within 30 days if we had a problem or not happy with it. Shock on us when we called for an exchange as the mattress was abit stiff for my back and wanted to exchange we were told to purchase a £70 mattress protector. We didn't need it as we had one already. The mattress was not damaged and was protected. They denied the exchange unless we purchased a protector which to me is rediculus and wasn't discussed at the purchase.”

Posted 5 years ago

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Sussex Bed Centre is rated 3.4 based on 23 reviews