“Poor service delivered wrong item and still to date haven’t received my full refund I wouldn’t ever use these again they lied about stock too my money and even had the audacity to send me a cheaper version of what I purchased.
If I don’t receive my money back in full I will be taking a small claims against these con artists”
“Stunning product NXT panels So hot for so low wattage.Superb transit package! ensures safe delivery.Slight delay in delivery .Need to order early and not wait for Winter.LOW WATTS IE 280- 350 -580 -700-900-1200 watt make these panels superb for off grid solar panel households! and mobile RV/ caravan people .Forget 2 and 3kw heaters no good for battery/ inverter systems.GO NXT INFRA- RED.!!!”
“Order was delayed because they were awaiting for the towel rails (which are still missing). The Arden was placed in September and we are now in December. Never heard from them and had to contact them several times before they replied.
I have now tried to contact them regarding the towel rail’s and yet again no response.
What appalling customer service. I recommend never use this company unless you like waiting for ever and no correspondence.”
“This is the second purchase I have made from Surya and unfortunately has been less positive than the first. Likely due to the item purchased being a clearance item, this appears to have been missed and required chasing by myself 3 times before rectified.
Due to the particular item being out of stock from clearance warehouse, I have been offered a new model which is appreciated.
If I was to offer feedback, it would be for the same attention to detail is given to clearance as new stock.
I would still purchase from Surya again.”
“After having spoken with you about FEDEX and your problem with them, I finally got my order. Sadly my customer was not happy as she thought the IR radiator was more like a white-board!
Personally, I thought it was great. The appliance is well made and Ideal for small industrial areas, heats up quickly and is lightweight. Thanks for your quick remit. My customer paid for the return postage!”
“We bought one of their Mirrorstone Infra red bar heaters and it is terrific. Totally solved the problem of heating a very large and high kitchen. I would recommend it highly.”
“The staff were very kind and polite and helpful. I have bought a heater which was delivered promptly earlier than I expected. Excellent service.
Alex Roney”
“Infra red heating panel. Used the website to calculate the size I needed. The price seemed quite good. The item was despatched very promptly ( although Fed-Ex were a day later delivering it than they initially stated). It is installed, looks good and is working. Need to wait for the winter to see how well it performs. Altogether very good service from Surya. September, 2021.”
“Straight forward ordering, very prompt dispatch /delivery. I'me happy with the performance of the heaters (2x180w, 350w), and looking forward to a gas free future!”
Hi Mark,
Thank you for the review.
I am pleased to hear that you are happy with the product.
If there is anything else we can do for you please get in touch.
Kind regards,
Surya Heating
“Communications let Surya down in the first instance however, once I’d contacted them I couldn’t fault the service. Also had a query regarding further panels and it was answered by Dan almost immediately.
The panel itself is fantastic and I can thoroughly recommend the NXTGEN models.”
Hi Paul,
Thank you for your review.
I apologise that we let you down in regards to communications, however I hope we were able to make up for it.
If ther is anything else we can do for you please let us know.
Kind regards,
Surya Heating
Hi,
Thank you for your review.
I can see that you ordered a standard heater which is simply turned on at the plug.
If you would like to control it via a remote or thermostat please get in touch and we will be able to get the correct type sent out to you.
Kind regards,
Surya Heating
“we bougt heaters based on the website recommendations for the size of our rooms and had to make an additional purchase to double them up in order to get the house above 12*c in winter so double what they recommend. we have had some issues with our heaters and emailed asking for help/advice and in over a year we have still had no response.”
Hi,
Thank you for your review.
I apologise that you have not had any contact with us I am unable to see any emails from you in our mailbox. Please get in touch with us directly on 01163214124 so we can get this resolved for you.
Kind regards,
Surya Heating
Hi,
Thank you for your review,
I apologise for the prolonged period of time it took for you to get your order. I am please we were able to get the image sent out to you.
Kind regards,
Surya Heating
