SureVoIP Reviews

4.47 Rating 62 Reviews
90 %
of reviewers recommend SureVoIP
Merchant Metrics
Customer Service
Communication Channels
Live Chat, Email, Telephone
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About SureVoIP:

SureVoIP is a carrier-grade VoIP provider and delivers its service over the firm’s own wholly owned and managed systems. The company, which offers the reassurance of a UK-based technical support team available via phone, email or webchat, is regulated by Ofcom and holds its own Ofcom number ranges.

SureVoIP runs its own multi-protocol label switching (MPLS) enabled network which is designed for voice-over internet protocol (VoIP). It does this to allow the company to be independent of any one supplier, for quality and control. This network is spread across two sites for redundancy and high availability, and within these sites there is also redundancy and high availability. One site is in London Docklands (Telehouse East) and the other is in Edinburgh (Pulsant South Gyle).

In June 2016, SureVoIP won the Internet Telephony Service Provider Association’s (ITSPA) UK-wide award for Best Business ITSP (Medium Enterprise). The company was also a finalist in the Best Business ITSP (Corporate) and Best Business ITSP (Small Enterprise) categories in 2017.

The business received further recognition from the ITSPA when it was awarded the organisation’s coveted Quality Mark v2 in recognition of SureVoIP’s innovative approach to business communications.

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James Gregory Centre,Balgownie Road,Bridge of Don,Aberdeen

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Anonymous  // 01/01/2019
Amazing team. From sales to support...they put effort to solve issues and they love to help.
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Thank you. SureVoIP was incredibly helpful and supportive, and most importantly communicated with us regularly during the transfer process from our previous supplier, who seem to have made the whole process very difficult! Thanks to SureVoIP, the transfer has now been successful, so thanks for all your help, and special thanks in particular to Scott and Paul. Oliver @ Hudson Property
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Thanks for taking the time to write this Oliver. And even more thanks for mentioning Paul and Scott. They have big smiles on their faces today! :-D Gavin, MD.
After searching through a few providers, I found SureVOIP to be competitively priced with options to suit a small business. Within a day of starting the service, I was kept directly informed about the set-up procedure, excellently advised on hardware and the service is a doddle to use. I needed help once with something so emailed support, I had a call-back within an hour with the problem solved not long after. Really impressed with the service & support, the price and would definitely recommend them to anyone.
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I've used SureVOIP for a number of years, and have no hesitation in also recommending them to my customers. I've always found them to be prompt, professional, and responsive. Their hosted services are very reliable, and make VOIP painless and easy to manage.
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We needed to set up a volunteer co-ordination system to respond to requests for help during the COVID-19 lockdown. The SureVoip team set us up with a local telephone number that routes to standby phones and emails voicemail messages to central control. The sales and service team listened to what we needed, designed a solution for us and rolled it out in under 8 working hours, then provided the support we needed to learn to use it. Highly recommended, service minded and solid solutions. Big thank you from the North Laine Community Association in Brighton
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Have used these guys for many years - have always been impressed by the "personal service" they offer, and willingness to jump in and fix any problems (of which there are few)
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Great service all round!
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Great product and customer service. Ideal for my business.
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Surevoip provide and awesome, professional, knowledgeable service. They are absolutely solid both in the service they provide and their customer service which is second to none. Having had the run around from one provider, Surevoip was recommended to me. Since joining Surevoip I have never looked back and never experienced any down time except when I on holiday and I was emailed to advise that my service had gone down. Good old BT unplugging at the exchange! If telecoms are important to your company and you want to deal with staff who care and and a technical team who understand their market and your requirements - look no further.
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Really helpful, talked me through the whole conversion process, and dealt with any queries I had promptly. Would highly recommend!
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Thanks Lorraine! Really appreciate your business and kind words about the SureVoIP Team. Gavin, SureVoIP MD.
Happy so far with the the service
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Excellent sales and support team. Glad I found such a great company for VoIP.
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Very pleased with the service and tech help so far. would recommend to others .
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I have used SureVoIP for about 12 years now and watched them grow into the company that they are today. Gavin and his team certainly know their stuff! The service and support they offer is first class and I have absolutely no hesitation on recommending them - Our telephony needs are in the best possible hands!!
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Excellent service, very accommodating and jargon free. They care about the customer and not just getting sales
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simply the best, great service, prompt, honest and reliable whilst staying innovative; My dream team!
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We have always had great service and support for SureVoIP. Normal phone systems seem archaic when you have a very robust VoIP system. We have never had any issues with any handsets we have purchased(over 30). Set up is always quick and straightforward. In addition to this you have, at your disposal, the new SureVoIP portal, service status/monitoring and fantastic support.
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I registered for a copy of their "How to select a business grade VoIP provider" Whitepaper ( and decided to try them out for my business. Haven't looked back. Great support and nice company. Really helped us move to VoIP. Recommended.
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We're very pleased to have helped. Our Technical Team will be delighted with your comments, I'll pass this on. Thanks very much for taking the time to review us.
Great technical support, makes a big difference. Apart from being very reasonable cost wise!
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Thank you - our Technical Team will be delighted you're happy with our service. I'll pass on your comments, I'm sure you'll make their day!
Engagement is very easy, how business should be. Well done guys
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Hi Martyn, Appreciate your kind words and taking the time to leave an honest review! Gavin.
SureVoIP is rated 4.47 based on 62 reviews