SureVoIP Reviews

4.48 Rating 63 Reviews
90 %
of reviewers recommend SureVoIP
Merchant Metrics
Customer Service
Communication Channels
Live Chat, Email, Telephone
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About SureVoIP:

SureVoIP is a carrier-grade VoIP provider and delivers its service over the firm’s own wholly owned and managed systems. The company, which offers the reassurance of a UK-based technical support team available via phone, email or webchat, is regulated by Ofcom and holds its own Ofcom number ranges.

SureVoIP runs its own multi-protocol label switching (MPLS) enabled network which is designed for voice-over internet protocol (VoIP). It does this to allow the company to be independent of any one supplier, for quality and control. This network is spread across two sites for redundancy and high availability, and within these sites there is also redundancy and high availability. One site is in London Docklands (Telehouse East) and the other is in Edinburgh (Pulsant South Gyle).

In June 2016, SureVoIP won the Internet Telephony Service Provider Association’s (ITSPA) UK-wide award for Best Business ITSP (Medium Enterprise). The company was also a finalist in the Best Business ITSP (Corporate) and Best Business ITSP (Small Enterprise) categories in 2017.

The business received further recognition from the ITSPA when it was awarded the organisation’s coveted Quality Mark v2 in recognition of SureVoIP’s innovative approach to business communications.

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James Gregory Centre,Balgownie Road,Bridge of Don,Aberdeen

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Anonymous  // 01/01/2019
Customer service is wonderful. Technical expertise is superb. And, they are down to earth people with real faces and you get to talk to them. Couldn't consider using anyone else.
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Reliable service. Knowledgeable staff. I worried about moving to voip - the service is resilient and clear, very flexible. Lovely "real" staff.
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Great service and excellent platform, highly recommended.
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Personal service, you can't beat it.
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Good system- easy to work. Great tool for my business.
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Its an easy service to work with and so far its worked fine. The challenge is to get everyone in the office using their phones as some use them more than others.
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Staff were extremely helpful in sorting out our VOIP teething problems.
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Good product and good account support
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Hi Roz! I'll pass on your comments to our Technical Team - they'll be really pleased! We're happy we were able to supply a solution which worked for you.
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~We have had very few issues with SureVOIP, and when we have their support is very good.
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good service, but sometimes fluctuate the service and because of that my company faces huge loss.
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Hi Vaibhav, Thanks for this. I appreciate your feedback and, as you already know we keep you and other customers up to date via our public status page ( and we try extremely hard to provide a stable and reliable service, even down to running everything ourselves for full control (, but sometimes even the best of us have issues. Happy to chat things over with you any time. Thanks, Gavin.
Great number. Calls forward to my mobile. good customer service.
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Reliable service and respond to issues efficiently and effectively.
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Good clear invoicing and payment details. Sometimes a break in service but that could be outwith controls. Overall satisfactory.
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Service has never been down and we never have any call connection problems our end.
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Good support team that you can reach within minutes of calling them. Overall infrastructure seems fairly stable and price is reasonable.
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Staff always friendly and willing to help with any questions we have. Excellent service.
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Don't feel we are getting value for money and problems with phone units aren't covered
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Hi, Thanks for your feedback. We've don't seem to have had any support requests for you this year? I'll have a member of the support team call you ASAP to help. All new Yealink phones come with a lifetime warranty depending on when they were bought. We'll check that for you too once we've spoken to you to learn more about the issues you are experiencing. Thanks, Gavin.
consistent problems with app continually logging out of service whether on 4g or wifi.
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Hi Graham. Thanks very much for taking the time to review us. I understand you were on the phone to our Technical Team regarding this issue. We are always happy to help and have started an issue with the third party supplier involved. Our investigations show that this is due to a poorly documented change behind-the-scenes regarding how iPhone apps hook up in the background. We are pushing for an issue-fix on your behalf. Our Technical Team will remain in contact.
had to many problems processing orders also no commission given after many years
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Hi Owen, Thanks for taking the time to leave us a review. It would be great to go over these problems, as to date we've always tried to work with you under our normal reseller and partner models, but we know you like to work differently. I'll drop you a private email. Thanks, Gavin.
SureVoIP is rated 4.48 based on 63 reviews