SureVoIP Reviews

4.48 Rating 63 Reviews
90 %
of reviewers recommend SureVoIP
Merchant Metrics
Customer Service
Communication Channels
Live Chat, Email, Telephone
Read SureVoIP Reviews

About SureVoIP:

SureVoIP is a carrier-grade VoIP provider and delivers its service over the firm’s own wholly owned and managed systems. The company, which offers the reassurance of a UK-based technical support team available via phone, email or webchat, is regulated by Ofcom and holds its own Ofcom number ranges.

SureVoIP runs its own multi-protocol label switching (MPLS) enabled network which is designed for voice-over internet protocol (VoIP). It does this to allow the company to be independent of any one supplier, for quality and control. This network is spread across two sites for redundancy and high availability, and within these sites there is also redundancy and high availability. One site is in London Docklands (Telehouse East) and the other is in Edinburgh (Pulsant South Gyle).

In June 2016, SureVoIP won the Internet Telephony Service Provider Association’s (ITSPA) UK-wide award for Best Business ITSP (Medium Enterprise). The company was also a finalist in the Best Business ITSP (Corporate) and Best Business ITSP (Small Enterprise) categories in 2017.

The business received further recognition from the ITSPA when it was awarded the organisation’s coveted Quality Mark v2 in recognition of SureVoIP’s innovative approach to business communications.

For further information, please visit

Visit Website





James Gregory Centre,Balgownie Road,Bridge of Don,Aberdeen

Write Your review

Tell us how SureVoIP made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Anonymous  // 01/01/2019
Engagement is very easy, how business should be. Well done guys
Helpful Report
Hi Martyn, Appreciate your kind words and taking the time to leave an honest review! Gavin.
We're impressed. They delivered a feature rich service, affordably.
Helpful Report
Hi Chris, Thanks for your kind words. I'm glad you put us through our paces! Gavin.
I'm very happy with SureVoip. I been with them for more than one year and never had any issues. Thank you! UKNET LTD
Helpful Report
I was looking for a memorable number, other companies promised but didn't come through. SureVoiP had a number I liked, I told them my situation and business requirements, and they created me a package from a couple of different options. Good personal touch, not a call center. Top tech advice even with a bit of humour. Shame more companies don't have their ethos. I'm only a small business but still receive support and backup I expect. Vince.
Helpful Report
Great customer support. Switched from another provider and surevoip made it very easy and answered all my questions (I had many!). Would certainly recommend
Helpful Report
Knowledgeable, helpful, friendly and easy to deal with. What more do you want from your provider.
Helpful Report
Excellent quality of service and amazing staff. Always quick to reply and very helpful.
Helpful Report
Fast and effective response, friendly to deal with.
Helpful Report
Great personal service, always quick to respond with helpful advice. Would recommend.
Helpful Report
SureVoip has changed our telecoms from an expensive complicated system to a robust, simple, affordable system that we enjoy using. Their technical help team are fantastic, helpful and knowledgeable which is not what you find with other providers.
Helpful Report
Everything runs smoothly every month, thanks guys
Helpful Report
Pleasant to deal with, professional and quick to respond to any questions or technical problems.
Helpful Report
High quality provider - very few issues and when an issue does arise, excellent helpdesk.
Helpful Report
Excellent service with no problems at all, would highly recommend
Helpful Report
Great company to work with
Helpful Report
Help given cheerfully and quickly :-)
Helpful Report
Helpful Report
Always respond quickly. Great service. Even called me in the past directly when their systems pick up that somebody was fraudulently using my PBX. Great people and Gavin aslso raises a lot of money for charity. Really great people to work with - I love the personal touch they offer compared to all these call centres in India that you get nowerdays.
Helpful Report
Good communicators. Fast response when technical issues. Reasonably priced. Superior service all round compared to previous VOIP providers....and nice people
Helpful Report
Good information and reliable service.
Helpful Report
SureVoIP is rated 4.48 based on 63 reviews