SureSafe Alarms Reviews

Name: SureSafe Alarms
Address: Bora Health LimitedAnfield Business Centre58 Breckfield Road South, Liverpool
Rating: 4.77

4.8 Rating 228 Reviews

97 %

of reviewers recommend SureSafe Alarms

Company Reviews

Metrics

4.8

Based on 228 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product, excellent service.”

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Posted 2 years ago

Thank you Joan for the review. Have a great day!

Posted 2 years ago

“As the only pendant that doesn't require a base unit, it seemed to be the best solution for my husband. Excellent responsive customer service.”

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Posted 2 years ago

Thank you Barry for the lovely review and compliment to our customer service team. Take care.

Posted 2 years ago

“We feel safer already now I have the SureSafeGO pendant. Haven't had to use it yet thankfully, but have done a couple of tests and the response team have been great. The GPS works and am able to speak and hear the person well from the team through the device.”

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Posted 2 years ago

Thank you for the lovely review! We are so glad you are happy with your SureSafeGO and feel safer. Have a great week and enjoy the sunshine! Kind regards SureSafe

Posted 2 years ago

“Very helpful and patient staff. Alarm arrived very quickly and easy to set up. Good to know that help will be available. Yes I would recommend it.”

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Posted 2 years ago

Thank you for a lovely review. We are always here if you need any assistance in the future. Have a great week! SureSafe

Posted 2 years ago

“Helpful service”

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Posted 2 years ago

Thanks, Helen! Have a great day.

Posted 2 years ago

“Absolutely amazed at the speed and service. Fantastic support to order and arrived within 24 hrs. Easy to set up and worked perfectly. Very reassuring. Thank you.”

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Posted 2 years ago

Thank you for such a glowing review, Alison! It makes us really happy to hear you were so pleased with both the FallSafe and the customer service received. If you need any assistance in the future, please let us know. Kind regards SureSafe

Posted 2 years ago

“Very friendly and professional service. Delivery was next day. Highly recommend.”

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Posted 2 years ago

Thank you for your lovely review. If you need anything in the future, please let us know. Kind regards SureSafe

Posted 2 years ago

“Tremendous service and Rosie was sooo helpful. We tried other devices and weren’t happy with the product or service- wish we had found this first.”

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Posted 2 years ago

Thank you, Colin. I've passed this on to Rosie as she will be really happy to hear that you were pleased with her service. If you need anything else in the future, please let us know. Kind regards SureSafe

Posted 2 years ago

“Very impressed by the SureSafeGO. Set up was a doddle although the programming interface was a bit archaic. I would have expected to be able to use an Android App via Bluetooth but the text message process worked perfectly well. My mother (87) was impressed by how light the pendant was and also the communication feature which allows her to press the side button and open a direct call to me whenever she needs anything. It’s far easier than using her mobile phone.”

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Posted 2 years ago

Thanks for the lovely review, Martin. Really happy to hear she finds it easy to contact you. Have a great week! SureSafe

Posted 2 years ago

“Excellent service, excellent product.”

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Posted 2 years ago

Thank you very much for your lovely review. Have a great week!

Posted 2 years ago

“Thankyou, yes, I received very prompt and helpful service. The replacement arrived the next day, and was simple for my grandson to connect.”

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Posted 2 years ago

Thank you for your order, Margaret! We are glad your son found it easy to set-up. Have a great day.

Posted 2 years ago

“We bought this for my mother-in-law. It makes her feel safer to know we are just at the end of 1 push of a button.”

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Posted 2 years ago

Thank you for our 5-star review! We are so glad that you are happy with the personal alarm for your Mother-In-Law. Have a great day.

Posted 2 years ago

“Absolutely brilliant product and company and I cannot praise them highly enough. We bought the alarm when my father stumbled and fell into the bath one night and was unable to get out himself. As he still liked to go shopping we bought the alarm with the SIM card and the automatic fall detection. The staff at SureSafe were amazing about getting us set up with the right product, the whole process was so simple from start to finish. In all their dealings with us, SureSafe were incredibly friendly and highly professional. Dad was a bit reluctant to use the alarm at first as he once pressed it while asleep and the emergency services were soon there. They were fine about it and said they would rather be called out once too often than not enough. After that, he felt more at ease and really did wear it all the time. The automatic fall detection was brilliant. When he finally did fall and broke his arm, the ambulance crew was there in no time and called me to let me know what was happening. Before he finally entered a care home, this alarm gave me me so much peace of mind that my father was able to stay in his own home and that I could be sure he would not be lying injured without anyone finding him. Very reasonably priced too.”

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Posted 2 years ago

Thank you for taking the time to leave such a detailed review of how SureSafe helped your father and your family. We are so happy to have been able to have been of assistance, so happy to have given you such peace of mind and to have been there when your father needed us most :)

Posted 2 years ago

“The SureSafe system that we purchased for use by my Mother not only gave us peace of mind, but also allowed my Mother to live in her home for longer than would have been possible otherwise. The system was easy to install and on the occasions that it had to be used it provided a very effective, efficient and reassuring service, with staff being supportive on all occasions and implementing the required action very efficiently. I would like to thank all at Suresafe for the service and the fantastic way it was implemented. Very many thanks.”

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Posted 2 years ago

Many thanks for your great feedback - we are so happy to hear that we were able to help you and your mother. It has been our pleasure :)

Posted 2 years ago

“The product arrived very quickly. It was very easy to buy. I now feel I have peace of mind. I would definitely recommend you to a friend, I wish all businesses/ companies had the same excellent service as SureSafe Alarms”

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Posted 3 years ago

Thanks for a lovely review, Judith- Great to hear you will recommend us :)

Posted 2 years ago

“Excellent service. Would recommend.”

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Posted 3 years ago

Thanks, Tracy!

Posted 2 years ago

“This alarm provides a bit more peace of mind all round; the unit itself is very sleek and the pendant is easy to wear and difficult to set off accidently with the easy press cover in place - a really good job all round, thank you so much.”

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Posted 3 years ago

“Alarm quickly delivered and service set up. Very effective and secure service providing great peace of mind.”

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Posted 3 years ago

“Great product and service. The whole family has peace of mind now.”

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Posted 3 years ago

“From start to finish, Suresafe have been marvellous not just in the transaction and advice process but as importantly in the After Sales service which has been nothing short of remarkable and compassionate. Without exception, all to whom I have spoken at Suresafe have provided kind and considerate care. As a carer of someone with dementia, I sought a very simple product that has since proved it's worth many times over. Great Company, great people. I now have peace of mind and thank them for all they have done.”

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Posted 3 years ago

SureSafe Alarms is rated 4.8 based on 228 reviews