Superfooduk Reviews

Name: Superfooduk
Address: 148 Great North Road, 148 Great North Road, Hatfield
Rating: 4.33

4.3 Rating 1,523 Reviews

90 %

of reviewers recommend Superfooduk

4.3

Based on 1,523 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Superfooduk:

We are an online reseller of health food, vitamins & minerals, alternative therapeutic products and organic & natural beauty products since 2005.

Visit Website

Phone:

01707260233

Email:

parit@superfooduk.com

Location:

148 Great North Road,
148 Great North Road
Hatfield
AL95JN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i didn't forget, i chose not to”

Helpful Report

Posted 7 years ago

Thank you for taking the time to comment on your recent purchase, We certainly appreciate your feedback. Please specify your feedback as it helps us to identify areas for improvement. Thank you for shopping us. Kind Regards, Superfooduk.com

Posted 7 years ago

“Order not received. Company not replied to questions of where it is.”

Helpful Report

Posted 7 years ago

“I placed an order with Superfoods on the 2nd of March and received an e-mail from them to say that the goods had been dispatched on the 3rd. However, to date I have received nothing. I sent an e-mail to sales@superfoodsuk on the 10th March and so far they have not even had the courtesy to respond. I am not impressed and doubt on this showing that I will be using this company again !!”

Helpful Report

Posted 7 years ago

Hello, Thank you for the feedback. As we said in our previous email, we try to reply to all enquiries within 48 hours. Also, for some reason, your email went into our spam folder. The order has been sent out by Royal Mail standard delivery without tracking number. We will send out a replacement at once and would appreciate if you can let us know if the original shipment is delivered as well. We apologize for the inconvenience and delay. Kind Regards, Superfooduk.com

Posted 7 years ago

“Order now overdue and email to Superfood asking where it is not yet replied to.”

Helpful Report

Posted 7 years ago

Thank you for the feedback. We have checked. Unfortunately, we have not received any emails for you by using your email address and order number. We did you contact us? We have checked with dispatches and cannot get a tracking update from Royal Mail. We will send out a replacement at once and would appreciate if you can let us know if the original shipment is delivered as well. We apologize for the inconvenience and delay. Kind Regards, Superfooduk.com

Posted 7 years ago

“As I have yet to receive my purchase how can I review. I have e-mailed requesting the matter could be looked into but did not receive a reply. Todate I have not received my order therefore I rate the service and superfoods very poor and will not be purchasing again or recommending to anyone.”

Helpful Report

Posted 7 years ago

Thank you for the feedback. We have checked with dispatches and cannot get a tracking update from Royal Mail. Unfortunately deliveries with any carrier do sometimes go missing and there is very little any seller can do in a short time as enquires with the courier or Royal Mail can take time. We always try and ensure that the product which has gone missing can be sent out again in spite of any cost involved.We would have sent out a replacement but the product is currently out of stock. We will issue a full refund and apologize for the inconvenience and delay. Kind Regards, Superfooduk.com

Posted 7 years ago

“My order was placed on 29/2/17 and an email was sent stating dispatch on 30/2/17.Several contacts were made by me via email and telephone about none arrival of order. It was stated that the whereabouts of the order had to be sorted before any further movement could be made. As there had been no progress with this complaint I requested a refund on 20/2/17,which was not paid until 24/2/17 when the order was finally declared lost!. Why the order could not have been resent and the whereabouts sorted later I can not understand.”

Helpful Report

Posted 7 years ago

Thank you for the feedback, we were sorry to hear of the problems you have had with your order. Unfortunately, deliveries with any carrier do sometimes go missing and there is very little any seller can do in a short time as enquires with the courier can take time. We always try and ensure that the product which has gone missing can be sent out again despite any cost involved. Unfortunately, we were not able to send a replacement as you have requested refund, which has been issued immediately. Due to the refund terms, it can take up to 48 working hours before the founds appear on your account. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 7 years ago

“ordered yua gluten free sauces but after 12 days nothing has been delivered. emails superukfoods uk but no reply after 3 days!!!! payment taken 11 days ago. now getting in touch with my credit card company to get a refund.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to comment on your recent purchase, We certainly appreciate your critique as your feedback allows us to focus on what needs improving. The Superfooduk.com Customer Service Team is always open to hear feedback from you and willing to resolve the issues. We have looked into our correspondence record from you. We have noticed that unfortunately, some of the emails could go to your junk mail folder. From our experience we know, that deliveries with any carrier do sometimes go missing. Therefore ,we always try and ensure that the product which has gone missing can be sent out again in spite of any cost involved. Unfortunately, the goods you ordered are currently out of stock. The full refund has been issued. Should you have any questions regarding this order, please do not hesitate to contact us for further information. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 7 years ago

“Tried twice to order and just got a refund. No products.”

Helpful Report

Posted 7 years ago

Thank you for the feedback. As we said in our previous email, both orders were cancelled due to stock issue and pricing error. Paypal is involved because, you have issued it as a payment method. The full refund for both orders were issued. We apologise for any inconvenience caused, and we hope this does not differ you from using Superfooduk in the future. If we can be of any further assistance please don’t hesitate to contact us. Kind regards, Superfooduk.com

Posted 7 years ago

“Never received the item and never got a reply when I informed sales about not receiving it. Still waiting to get a refund over a month after ordering the product.”

Helpful Report

Posted 7 years ago

Thank you for the review. As we said in our previous email, We have not received an email from you. The order has been sent out by Royal Mail second class. The tracking number is no available. We would have sent out a replacement but the product is currently out of stock. We will issue a full refund and apologize for the inconvenience and delay. Kind Regards, Superfooduk.com

Posted 7 years ago

“Ordered on October 16th and haven't received my order yet neither a response to my emails. No tracking, poor customer service. I work in E-commerce and getting in touch with your customers as fast as possible is the number one rule. I won't buy from this company again.”

Helpful Report

Posted 7 years ago

Thank you for the feedback, we were sorry to hear of the problems you have had with your order. We can confirm the order has been processed and sent by DHL. The tracking record shows: in transit. Unfortunately, sometimes the International shipments can be delayed for any reasons. We have the correspondence record as the PayPal case has been raised. Please check the Inbox and Junk Mail folder. The tracking number will be resend to you. Should you have any questions regarding your order, please do not hesitate to email customer service for further assistance. Again, please accept our apologies for any inconvenience caused Kind Regards, Superfooduk.com

Posted 7 years ago

“Where is my item? Not delivered yet. I sent an email and still waiting to get a response.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, We are very sorry for the inconvenience you have had with your order. Unfortunately , we cannot get tracking update for this shipment. We always try and ensure that the product which has gone missing can be sent out again in spite of any cost involved. However, this time we are unable to provide the replacement. The full refund has been issued. Again, please accept our apologies for any inconvenience caused. Kind regards, Superfooduk

Posted 7 years ago

“Shocking service.Was On holiday in uk.Paid for overnight delivery.It was not delivered following day.Emailed and called service daily for 5 days,never got a response or call return.Delivered 8 days later! Had left uk by then so never got package.And was never refunded on overnight delivery charge!”

Helpful Report

Posted 7 years ago

Hello, We have taken a quick look into this and it looks like we dispatched your order by DPD. Please note, the tracking record shows that the order was missorted and returned by DPD to our warehouse. The parcel has been resent. We are extremely sorry to hear that you received the parcel on the 20th. The partial refund for the shipping cost has been issued . Should you have any questions regarding this order, please do not hesitate to email or call us for further information. We apologize for the inconvenience caused. Kind Regards, Superfooduk.com

Posted 7 years ago

“I rang the order line last week to say the product I bought was out of date the man I spoke to said he would email you and you would telephone me I'm disgusted that no one has bothered to contact me the date on it was 07 2016 on the bottle please contact me on01288331446”

Helpful Report

Posted 7 years ago

Thank you for the feedback, we were sorry to hear of the problems you have had with your order. One of our Customer Service representatives will contact you as quickly as possible. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 7 years ago

“It's 17th Oct but I still haven't received my order”

Helpful Report

Posted 7 years ago

Thank you for the feedback, we were sorry to hear of the problems you have had with your order. Our record shows: Delivered by UPS. Should you have any questions regarding this order, please do not hesitate to contact us for further information. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 7 years ago

“My purchases have not yet arrived. Does this company even exist? It is now 25/05/16 and still no sign of purchases. Multiple emails have been sent to contact details given in purchase confirmation and dispatch confirmation but to no avail. The Customer Service is non-existent and I suspect that they will not be forthcoming with a refund either. Very disappointed.”

Helpful Report

Posted 7 years ago

Thank you for the feedback, we were sorry to hear of the problems you have had with your order. The Superfooduk.com customer service is always open to hear feedback from you and willing to resolve the issues. We have looked into our correspondence record. Unfortunately, some of the emails could go to your junk mail folder. From our experience we know, that deliveries with any carrier do sometimes go missing. We always try and ensure that the product which has gone missing can be sent out again in spite of any cost involved. The replacement order has been processed and you should receive the replacement shortly. Should you have any questions regarding this order, please do not hesitate to contact us for further information. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 7 years ago

“My order never came. I emailed and phoned but no one got back to me. I have now intigated a paypal dispute to get my money back. Customer service poor. Awful”

Helpful Report

Posted 7 years ago

Thank you for the feedback, we were sorry to hear of the problems you have had with your order. We have refunded your order due to the parcel being lost by courier. The refund has been processed by your payment gateway PayPal Express Checkout as we were unable to provide the replacement. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 7 years ago

“Didn't receive half of my order. Good job guys.”

Helpful Report

Posted 7 years ago

Thank you for the feedback, we were sorry to hear of the problems you have had with your order. Unfortunately deliveries with any carrier do sometimes go missing. We always try and ensure that the product which has gone missing can be sent out again in spite of any cost involved. Unfortunately, we were unable to provide the replacement. Therefore, the partial refund has been offered and accepted by you. We apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 7 years ago

“Poor communication.”

Helpful Report

Posted 7 years ago

“I Did not receive the item ! I have sent 2 e-mails asking for a estimated delivery date. I received e response , but it did not give me an estimated delivery date. I did not receive a response at all to my 2nd E-Mail ! Therefore matter is now being dealt with through Paypal resolution centre .”

Helpful Report

Posted 7 years ago

“I am still waiting to receive it! !”

Helpful Report

Posted 7 years ago

Superfooduk is rated 4.3 based on 1,523 reviews