Superfooduk Reviews

Name: Superfooduk
Address: 148 Great North Road, 148 Great North Road, Hatfield
Rating: 4.33

4.3 Rating 1,522 Reviews

90 %

of reviewers recommend Superfooduk

4.3

Based on 1,522 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Superfooduk:

We are an online reseller of health food, vitamins & minerals, alternative therapeutic products and organic & natural beauty products since 2005.

Visit Website

Phone:

01707260233

Email:

parit@superfooduk.com

Location:

148 Great North Road,
148 Great North Road
Hatfield
AL95JN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Packaging was fine, but I thought it took quite a long time to arrive”

Helpful Report

Posted 7 years ago

Thank you for the feedback, we were sorry to hear of the problems you have had with delivery. However, we have a record of your parcel as being sent on the 21st and delivered on 26th. The estimated delivery for the economy parcel shows 3- 5 working days. Unfortunately sometimes parcel can be delayed for any reasons. Again, we apologize for the inconvenience. Kind Regards, Superfooduk.com

Posted 7 years ago

“I've been ordering 6 Vegepa every 3 months for several years and there's never been a problem until this time when the order failed to arrived by Royal Mail. I rang the sales line and someone said they'd email customer services about it and they would get back to me - but nobody did. I tried a second time but was told customer services didn't work on Saturdays. On the third time, I rang customer services direct and a very helpful lady said she would reorder for me and send the package by courier. 4 days later nothing seemed to have happened and I was just about to ring again when the courier turned up with my order. So everything sorted eventually but a bit more painfully than I would have liked. An email when the reorder was placed / dispatched would have been helpful.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we were sorry to hear of the problems you have had with your order. Unfortunately deliveries with any carrier do sometimes go missing and there is very little any seller can do in a short time as enquires with the courier or Royal Mail can take time. We always try and ensure that the product which has gone missing can be sent out again in spite of any cost involved. We are very sorry for the inconvenience and delay. Thank you for shopping with Superfooduk.com.

Posted 7 years ago

“Their choice of items is good, as is their pricing. Where they do fall down is if an item is out of stock. This has happened on a few occasions and I know it's inevitable sometimes, but I've never yet received an email to let me know. I just get a Paypal refund without any explanation. It would be much better customer service to get some communication about it.”

Helpful Report

Posted 7 years ago

“Although I am happy with the product I ordered, I waited just over a week for delivery, which is quite a long time.”

Helpful Report

Posted 7 years ago

“Received correct order. Took a long time to arrive - 7 days after despatch”

Helpful Report

Posted 7 years ago

“Perfectly happy with the product ordered, really disappointed with how long it took to arrive.”

Helpful Report

Posted 7 years ago

“Good price for the product I bought but slow delivery - 9 days from order to delivery. The site states "Free Delivery by Standard Mail - 2nd Class Mail", but even so this seems slow dispatch/delivery and this would possibly deter future orders unless the price difference elsewhere was considerably more. No issue with the product I ordered once received.”

Helpful Report

Posted 7 years ago

“This is the first time that i have used this website as I vote with my feet against Amazons poor record at paying tax. The good came in reasonable time but I have been spoiled by the communications from other sites with more information on receipt of goods, delivery schedule etc which is reassuring. I would use them again as I like the free delivery.”

Helpful Report

Posted 8 years ago

“I did not receive a email to say goods were on there way but did receive them within a week of order being placed.”

Helpful Report

Posted 8 years ago

Sometimes, Superfooduk email notifications are sent to the Junk or Spam folders in your email system. To rule out this issue, please check your Junk and Spam folders for emails from Superfooduk. If you find Superfooduk emails in your Junk or Spam folders, you can mark our address as "not junk" or "safe" emails to prevent the email from going to Junk or Spam in the future. We apologize for the inconvenience. Kind Regards, Edyta

Posted 8 years ago

“Delivery time a bit disappointing but good value.”

Helpful Report

Posted 8 years ago

“good stuff butt a bit clumsy website... prices a bit dear for a web retailer,,,, as much as high street... but sure they can improve...”

Helpful Report

Posted 8 years ago

Thank you for your feedback. It's very much appreciated. Superfooduk.com

Posted 8 years ago

“NOT RECEIVED YET??!”

Helpful Report

Posted 8 years ago

Thank you for contacting us, we were sorry to hear of the problems you have had with your order. We have checked with dispatches and cannot get a tracking update from Royal Mail. We will send out a replacement at once and would appreciate if you can let us know if the original shipment is delivered as well. Please accept our apologies for any inconvenience caused. If we can be of any further assistance please don’t hesitate to contact Superfooduk.com

Posted 8 years ago

“Have not received goods as yet?”

Helpful Report

Posted 8 years ago

“Wide selection and competitive pricing. I got my package very fast, sent internationally with DHL and with the declared value such as to avoid import duties. Thank you!”

Helpful Report

Posted 8 years ago

Hello, Thank you for the review. If you are happy with your order please can you review the stars you have given for this review. Kind regards, Mariam

Posted 8 years ago

“As I am still waiting for my order I cannot leave a review”

Helpful Report

Posted 8 years ago

Hello, Thank you for the email. We have checked with dispatches and cannot get a tracking update from Royal Mail. We would have sent out a replacement but the product is currently out of stock. We will issue a full refund and apologize for the inconvenience and delay. Kind Regards, Mariam

Posted 8 years ago

“Product did not arrive but a refund was given promptly”

Helpful Report

Posted 8 years ago

“Would have like to receive shipping info and a tracking number. I still don't know where my order is”

Helpful Report

Posted 8 years ago

Hello, Your order was sent out by Royal Mail on the 10th August under the tracking number JC495009652GB. It shows your item was delivered on the 12th August at 12:18. You can also track the status of your parcel on the Royal Mail website using the tracking number provided. Kind regards, Mariam

Posted 8 years ago

“I was worried I may have not placed my order correctly as I did not receive any acknowledgement even though the payment had gone through Paypal. I was of the impression I would receive an email confirming the order but none was forthcoming. In the end I rang the contact number and was told the order was being processed. Delivery was very prompt and the goods arrived in good condition. I STRONGLY suggest that a CONFIRMATION OF ORDER email should be sent and also an email CONFIRMING DESPATCH. This is standard practice on lots of internet companies and gives reassurance to the customer.”

Helpful Report

Posted 8 years ago

Hello, Thank you very much for your feedback. As soon as we ship any order, we send a dispatch email. Have you checked your junk email? We apologize fro any inconvneience caused. Kind regards, Lorena

Posted 8 years ago

“The initial purchase never arrived so I had to chase it. Once I had done this a replacement was dispatched very promptly. I will use them again but if I get the same problem that will be then end of my custom.”

Helpful Report

Posted 8 years ago

“Well, it takes too long to receive the package. Why not send by post? Otherwise I am satisfied. Regards marika koszár”

Helpful Report

Posted 8 years ago

Hello, Thank you for your feedback. We shipped all our parcels by Mail or by Courier. Your order has been sent out by DPD under the tracking number 5982562519. It shows as delivered on the 17th and signed by KOLOSZAR. We apologize for any inconvenience caused and we hope this does not differ you from using Superfooduk in the future. If we can be of any further assistance please don’t hesitate to contact us. Kind Regards, Lorena

Posted 8 years ago

Superfooduk is rated 4.3 based on 1,522 reviews