Superfooduk Reviews

Name: Superfooduk
Address: 148 Great North Road, 148 Great North Road, Hatfield
Rating: 4.33

4.3 Rating 1,523 Reviews

90 %

of reviewers recommend Superfooduk

4.3

Based on 1,523 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Superfooduk:

We are an online reseller of health food, vitamins & minerals, alternative therapeutic products and organic & natural beauty products since 2005.

Visit Website

Phone:

01707260233

Email:

parit@superfooduk.com

Location:

148 Great North Road,
148 Great North Road
Hatfield
AL95JN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not receive the product and no communication concerning shipment just when asked an email with written "dispatched". No shipping nr. Nothing else.”

Helpful Report

Posted 6 years ago

Thank you for the feedback, we were sorry to hear of the problems you have had with your order. One of our Customer Service Representatives will contact you to resolve the issue. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 6 years ago

“I made an order on the 28/03/2017. Had an email the next day saying the item had been dispatched and it still hasn't arrived. I have emailed querying this and have not had a response back yet”

Helpful Report

Posted 7 years ago

Thank you for the feedback. As we said in our previous email, the order was sent by Royal Mail standard delivery. A replacement cannot be sent out due to a stock issue. The full refund has been issued. We will issue a full refund and apologize for the inconvenience and delay. Kind Regards, Superfooduk.com

Posted 7 years ago

“Superfoods says they dispatch goods within 2 days, (unless website says out of stock of course). I didn't receive a 'dispatch' notice. I rang them to ask if they had sent my order and they said the item maybe out of stock. I reminded them their website didn't say 'out of stock'. I sent a message to them via the website and had no answer. I sent numerous other emails to which I received unhelpful email answers. I finally received my goods 10 days later. This isn't good enough, when some people need their supplements quickly due to a health issue and a practitioner requesting them.”

Helpful Report

Posted 7 years ago

“Very slow delivery, ordered on 28th, despatched on 1st but didn't arrive until 9th.”

Helpful Report

Posted 7 years ago

Thank you for the feedback, we were sorry to hear of the problems you have had with your order. We have looked into our tracking record. We have information of this parcel being delivered on the 9th March. One of our Customer Service Representatives will contact you to resolve the issue. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 7 years ago

“The box for the parcel (envelope) wasn't quite sufficient in size for the product inside and came partially opened.”

Helpful Report

Posted 7 years ago

Thank you for the feedback, the Superfooduk.com Customer Service is always open to hear feedback from you and willing to resolve the issues. Your advice or suggestions will be much appreciated and welcomed. Should you have any questions regarding this order, please do not hesitate to contact us for further information. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 7 years ago

“It took superfooduk 10 days to post my item: ordered on 3 February, received an email that the item was posted on 6 February. When it arrived on 14 of February, I checked the tracking number – it was posted on the 13 February! A shoddy service, I doubt I'll use superfooduk again.”

Helpful Report

Posted 7 years ago

Thank you for the feedback, we were sorry to hear of the problems you have had with your order. Indeed, the order was placed on the 3rd and sent out on the 6th but the dispatch log shows that the parcel was returned by Royal Mail on the 10th quoting mis-sorted. The parcel has been resent on the 13th by Royal Mail 24 Tracked service. Unfortunately, sometimes parcel can be delayed for any reasons. We always try and ensure that the not delivered order can be sent out again in spite of any cost involved. We apologise for any inconvenience caused, and we hope this does not differ you from using Superfooduk in the future. If we can be of any further assistance, please don’t hesitate to contact us. Superfooduk.com

Posted 7 years ago

“You offer loyalty points, then withdraw them before I have had time to use them”

Helpful Report

Posted 7 years ago

“item not yet arrived”

Helpful Report

Posted 7 years ago

Thank you for the feedback. We were sorry to hear of the problems you have had with your order. We have looked into the tracking history and your order has been returned by courier quoting "mis-sorted" and resent to you by Royal Mail. Good news, the parcel is now ready for delivery. Should you have any questions regarding this order, please do not hesitate to contact us for further information. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 7 years ago

“Well, i have purchased item first class ( i have paid extra) on Tuesday and i got item almost a week later. I made a call to follow up my purchase, left my details. No one followed up and called back.", as well as the item arrived next week. This is is not first class delivery!!”

Helpful Report

Posted 7 years ago

We were sorry to hear of the problems you have had with your order. Unfortunately this could have been delayed in the post. Please note, we have issued the partial refund for the delivery cost. Your feedback is highly appreciated and will help us to improve our ability to provide the best delivery service. We will also forward your feedback to the relevant courier. We apologize for the inconvenience and delay. Kind regards, Superfooduk.com

Posted 7 years ago

“I have not received my package yet, and no information about whether it has been shipped yet. I have already paid for it though.”

Helpful Report

Posted 7 years ago

Thank you for the feedback. We were sorry to hear of the problems you have had with your order. our Tracking record shows: "The shipment item has been delivered by PostNord Logistics" Should you have any questions regarding this order, please do not hesitate to contact us for further information. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 7 years ago

“Eleven days after placing my order, still have not received. Very disappointed, expected faster delivery. To be asked to write a review before I received my order is a bit strange.”

Helpful Report

Posted 7 years ago

Your feedback is highly appreciated and will help us to improve our ability to serve you and other customers of our web sites. We are sorry to hear of the problems you have had with your order. One of our Customer Service representatives will contact you as quickly as possible. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 7 years ago

“Slow delivery and unhelpful response when queried this.”

Helpful Report

Posted 7 years ago

“It took 8 days for my order to arrive”

Helpful Report

Posted 7 years ago

“I ordered probiotics from Superfood to take alongside my antibiotic treatment. I was advised that the product was dispatched the nect day(08.08.16). However, i did not recieve the item and contacted the company on 12.08.16. I was advised that they could not locate the dispatch details and would dispatch the order again. I asked for it to be done next day delivery. On not receiving the probiotics on 15th of August, I again contacted the company and requested for tracking details. I had no response. I then raised a dispute with paypal. I recieved item with the next day on 16th august with a trackable 24 hr delivery sticker.the item was dispatched on the 15th of August. I then went to paypal to and cancelled my dispute as item had arrived. After this I get contact from the company stating that the item should be with me shortly. Need I say more! It must be a one off mistake but i am disappointed in the way communication was done and the accuracy of facts re dispatched items.”

Helpful Report

Posted 7 years ago

“Poor ratings not for superfoods but YODEL & their disgusting lack of email with tracking number & warning of delivery until too late,then having the audacity to dump the parcel by the front door in full view despite 3 sets of neighbours being in at the time of 'dumping' . It's not acceptable to leave expensive items in this manner. their is competition between these delivery firms so I hope superfoods will look into this. I did ring superfoods to let them know. Otherwise very prompt dispatch & excellent value for money thank you”

Helpful Report

Posted 7 years ago

“Dear sir/ madam , I ordered some products from you site. It passed 8 days but my parcel still didn't come. I would like to ask you about my order. I am waiting for your answer about what happened with my parcel. Faithfully , Oana Predescu”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we were sorry to hear of the problems you have had with your order. We have checked with dispatches and cannot get a tracking update from courier. Therefore, the replacement has been sent out. We always try and ensure that the product which has gone missing can be sent out again in spite of any cost involved. Should you have any questions regarding your order, please do not hesitate to email customer service for further assistance . We apologize for the inconvenience and delay. Kind regards, Superfooduk.com

Posted 7 years ago

“Ordered nearly 2weeks ago now and still not delivered”

Helpful Report

Posted 7 years ago

“ok”

Helpful Report

Posted 7 years ago

“After waiting 4 weeks for the order to arrive, I have asked for reimbursement 3 times. Now 6 weeks have passed, I dont have the goods and the money has not come back. My last e-mail was also not anwered within 5 days. I cannot recommend this company.”

Helpful Report

Posted 8 years ago

Hello, We are sorry to hear of the problems you have had with delivery. We have taken a quick look into this and it looks like we dispatched your order within two days DHL. However, courier was unable to deliver your goods and parcel is on the way back to us. Therefore, the full refund has been issued. Should you have any questions regarding this order, please do not hesitate to email us for further information. Again, we apologize for the inconvenience and delay caused. Kind Regards, Superfooduk.com

Posted 8 years ago

“When I see a picture of something then that is what I expect. The product I saw was in a box with strips of tablets. What I received is in a jar. My last order was also in jars, and a good few of the tablets were broken, and in crumb form. By the time I came to the broken ones it was apparently too late to report it. This time I have emptied the first jar and no broken ones. Also, the colour has changed, which makes me doubt its quality. However, a visit to a health food shop has reassured me. Next time I shall look for an alternative supplier of this product.”

Helpful Report

Posted 8 years ago

Superfooduk is rated 4.3 based on 1,523 reviews